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Alexander Ford

(239 reviews)
Visit Alexander Ford
Sales hours: 8:00am to 5:30pm
Service hours: 8:00am to 5:00pm
View all hours
Sales Service
Monday 8:00am–5:30pm 8:00am–5:00pm
Tuesday 8:00am–5:30pm 8:00am–5:00pm
Wednesday 8:00am–5:30pm 8:00am–5:00pm
Thursday 8:00am–5:30pm 8:00am–5:00pm
Friday 8:00am–5:30pm 8:00am–5:00pm
Saturday 8:00am–5:00pm Closed
Sunday Closed Closed
New (256) 251-5074 (256) 251-5074
Used (256) 849-2571 (256) 849-2571
Service (256) 660-3773 (256) 660-3773

Reviews

(239 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Alexander Ford from DealerRater.

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Very friendly and knowledgeable staff.

Very friendly and knowledgeable staff. Work is completed quickly when possible and always with my best interest in mind. No unnecessary work is done and pricing is fair.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Professional and courteous Prompt appointments and

Professional and courteous Prompt appointments and scheduling explain any other necessary work that needs to be done!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Service is always courteous and friendly.

Service is always courteous and friendly. And they know my name. Usually accurate. With diagnosis and repair.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Always a good experience and I love it that I don't have

Always a good experience and I love it that I don't have to wait very long!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Great service and great people Fantastic work and great

Great service and great people Fantastic work and great advice Would highly recommend this business to anyone

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

This was an oil change on my 2018 Ford F-150 and

This was an oil change on my 2018 Ford F-150 and everything was great.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Buying experience was good everyone was nice.

Buying experience was good everyone was nice. But the 4 month 5,000miles used warranty is not worth the paper its written on. (Days) ...not weeks after purchase i contacted Alexander Ford about issues the automobile is having. I've gotten (no) help from this place.just the salesman keeps saying call back and he'll check with the management ..and He'll call me back.and let me know what they say. Since i purchased from them i only asked for good will help with only one of the issues I found a little over 400.00 ive actually found other stuff that cost more but I handled that myself. Once they made the sale and took pictures and said if you need anything let us know they were done with me. Now after the fact it was all b.s so I can't in good faith recommend anyone else go through this. This has been [my] personal experience...Iam(.not)!!telling anyone else where to spend their money. THEY may have a overall positive experience..Another dealership is going out of their way to help me at and earn my future business.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
1.0
  • Does not recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Truck was under warranty and they handled all details

Truck was under warranty and they handled all details without any worry on my part.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Very friendly and easy to deal with.

Very friendly and easy to deal with. Feel like I got a great deal on my new truck.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

No thank you.

No thank you. I had rather not No. no comment. No complaints No no no

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.