Reviews
The worst of the worst, they have the worst service department in the ford group. I’m contacting ford service representative about the crooked dealings there. What happened to honesty and integrity or just plan customer service.
The worst of the worst, they have the worst service department in the ford group. I’m contacting ford service representative about the crooked dealings there. What happened to honesty and integrity or just plan customer service.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.
The service department is the worst. No loaner after keeping my truck for 4 days
The service department is the worst. No loaner after keeping my truck for 4 days
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
We purchased a 2025 Explorer ST. What a great car. Runs great, handles great, and the sound system is like a high-end home fidelity system. I didn't walk in Bradley Ford with the intent to buy one, but I am glad I did. First, I would like to thank Ali. He was the guy that greeted us in the parking lot and was an enjoyable sole to talk to. We had no plans to buy the Explorer, but what can I say, he made me feel good about looking at the different models. Ali handed us over to our salesman, Shane. Shane was full of answers and a willingness to show us and drive several models. The ST sold me. There was no question about it. The purchase was orchestrated by Dante and Shane, and they just made it happen. We went in and told them what we wanted to do, the amounts we were willing to spend, and they made it happen. I can honestly say this, if and when I need to purchase another car, I will be stopping at Bradley Ford in Lake Havasu first.
We purchased a 2025 Explorer ST. What a great car. Runs great, handles great, and the sound system is like a high-end home fidelity system. I didn't walk in Bradley Ford with the intent to buy one, but I am glad I did. First, I would like to thank Ali. He was the guy that greeted us in the parking lot and was an enjoyable sole to talk to. We had no plans to buy the Explorer, but what can I say, he made me feel good about looking at the different models. Ali handed us over to our salesman, Shane. Shane was full of answers and a willingness to show us and drive several models. The ST sold me. There was no question about it. The purchase was orchestrated by Dante and Shane, and they just made it happen. We went in and told them what we wanted to do, the amounts we were willing to spend, and they made it happen. I can honestly say this, if and when I need to purchase another car, I will be stopping at Bradley Ford in Lake Havasu first.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Gary, thank you for leaving such a great review and high star rating. We hope to be of service to you again! Take care!
I WOULD LIKE TO EXTEND A BIG THANK YOU TO THE OUTSTANDING SALES TEAM THAT FOUGHT A GOOD FIGHT TO PUT ME INTO A BRAND NEW 2024 FORD F250. THANK YOU TO ALL THE SALES PERSONS AND MANAGERS AND SERVICE WORKERS WHO HELPED IN THIS EFFORT. THANK YOU FROM JOSEPH ROMO.
I WOULD LIKE TO EXTEND A BIG THANK YOU TO THE OUTSTANDING SALES TEAM THAT FOUGHT A GOOD FIGHT TO PUT ME INTO A BRAND NEW 2024 FORD F250. THANK YOU TO ALL THE SALES PERSONS AND MANAGERS AND SERVICE WORKERS WHO HELPED IN THIS EFFORT. THANK YOU FROM JOSEPH ROMO.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Bradley Ford was organized and efficient. I was kept informed of the status of my request in the service department. Dealer provided shuttle service to and from dealership.
Bradley Ford was organized and efficient. I was kept informed of the status of my request in the service department. Dealer provided shuttle service to and from dealership.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
There is absolutely no change in the rattle from the passenger side dash air vent this truck has just a little over 2000 miles on it I have a 2013 Explorer that has no rattles so I'm going to call again and see if I can get someone to ride with me so they can hear it for their self
There is absolutely no change in the rattle from the passenger side dash air vent this truck has just a little over 2000 miles on it I have a 2013 Explorer that has no rattles so I'm going to call again and see if I can get someone to ride with me so they can hear it for their self
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- Overall experience
- 2.0
- Does not recommend this dealer
- Shopped for a new car
Sold me a new truck. We signed all the paperwork and they dropped it off. Two days later they call me and tell me I owe them $2000 more due to a paperwork error. Very unprofessional. Not recommended at all.
Sold me a new truck. We signed all the paperwork and they dropped it off. Two days later they call me and tell me I owe them $2000 more due to a paperwork error. Very unprofessional. Not recommended at all.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did make a purchase
Hello Nathan, we are so disappointed to learn of this situation you have described. We would like the opportunity to make this up to you. Please contact our manager at (928) 855-1191 so we can make your experience a positive one.
Called me two days after completing the sale to tell me that I owed them an additional $2000 for the vehicle I had just signed for. Claimed they made a mistake on the paperwork. Feels like a scam.
Called me two days after completing the sale to tell me that I owed them an additional $2000 for the vehicle I had just signed for. Claimed they made a mistake on the paperwork. Feels like a scam.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a new car
Straight forward and honest place to buy a vehicle. Easy to work with and No nonsense way of talking to customers
Straight forward and honest place to buy a vehicle. Easy to work with and No nonsense way of talking to customers
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Best experience I’ve ever had buying a vehicle. Fred was amazing and very helpful. The car is beautiful.
Best experience I’ve ever had buying a vehicle. Fred was amazing and very helpful. The car is beautiful.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car