Firmin Ford

1.0 out of 5 1.0

Reviews

1.0 out of 5 1.0
26 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 1.0 out of 5
    December 14, 2018

    Sorry. Took over 4 hours to do tires and an oil change. Got oily fingerprints on vack of cae and messed up clock display. Took antfreeze out of back of... car. Did not put back in. To many excuses. Will jot go back here. What a joke.

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    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • 5.0 out of 5
    May 19, 2016

    To whom it concerns: I had recently bought a car from Will Sharpton. He was a pleasure to deal with, had a good personality. It was one of the best relations... that I had ever had buying a car. I had heard bad comments about this dealership and I hesitated dropping in. Then came financing help, Sally was great and it hardly took any time at all. She was very helpful and knowledgeable. I have a high regard for the way that I was treated and taken care of. They both are in my opinion an asset to you. I know that you probably hear bad comments about your employees , but I am very pleased with their dealing with me. I would recommend your company to anyone. Thanks -Dennis Burrell

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Mr. Burrell we greatly appreciate your comments. We have great employees here and we are pleased that they took great care of you. We will make sure t...hey are rewarded for their hard work. Stop by anytime even if just to say hello.

  • February 24, 2017

    Sally and the team provided an excellent experience. Got a fair amount for my trade, a great price on my new truck and they helped get an excellent loan... rate for the rest. Have sent family and friends ever since and none have been disappointed. Now have 70,000 miles on my truck and it's still perfect! Other than a new set of tires it has been worry and problem free. And yes, they have done all the service work. Thank you for a great product!

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 5.0 out of 5
    May 3, 2016

    I cannot thank Will Sharpton enough for all of his tireless efforts to make sure I had just the right car for me. He is very knowledgeable about what he... does and quite a good businessman. He understood my budget and found just the car for me. My Taurus is a honey, and I have never been more satisfied. Will's personality, expertise, and smart business sense make him well suited as a car salesman.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Sadie we are overjoyed that you had a great experience with Will Sharpton. We will recognize him for a job well done! If you need anything with your T...aurus don't hesitate to give Will a call or stop by our dealership, you are apart of the Firmin Ford family now.

  • 5.0 out of 5
    March 11, 2016

    Purchased a vehicle two years ago and was very happy with the agreed price for the vehicle and my trade. Since then, I have had all services performed... here, 45,000 miles so far and have been treated like family while waiting. A great place to buy and have your vehicle serviced! Highly recommend.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We appreciate the kind words Scott! We are very please that you have chose us to serve you!

  • 5.0 out of 5
    October 27, 2015

    I recently purchased a new ford fusion from Firmin Ford. It was a great experience and all the folks at the dealership were terrific. They treated me with... respect and courtesy. I will definitely be back and I will refer all my friends to them.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thanks Paul for your kind words. It was a pleasure to serve you.

  • 5.0 out of 5
    July 6, 2015

    Purchased a new ford and was VERY happy with the dealership and the deal. Great place to buy a car

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hello Mr. Winslett we appreciate the kind words and pleased that you had a pleasant shopping experience. Please come by and or give us a call if we ca...n help with anything in the future.

  • 5.0 out of 5
    May 19, 2015

    I would like to commend the Firmin Ford Dealership. I would highly recommend this dealership to anyone! William Hill was the salesman that we dealt with.... He was exceptional to deal with in the purchase of my truck. He was kind, friendly, knowledgeable, and very professional. His "non pressure" selling approach was very much appreciated. I have never been to a dealership where EVERYONE was so friendly and personable. The person in finance was very nice as well. I was introduced to the Service Department and was equally impressed with the Service Department operation. Overall, I must say, this is the most positive experience I have every encountered in purchasing a vehicle. I would recommend William Hill's expertise to anyone who is in the market for a used or new vehicle. Very positive experience! HIGHLY recommend FIRMIN FORD DEALERSHIP!! Thanks!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    We are pleased that you had a great shopping experience. We are very grateful for William Hill and his hard work. He will be recognize for your kind w...ords. Please let us know if there is anything we can do to help you in the future.

  • 5.0 out of 5
    December 19, 2014

    Bought a 2011 explorer explorer from Firmin. David and Bob were great to deal with. Very fair price on my trade in. No pressure to buy and easy going friendly... staff. Financing was A easy process and my paper work was ready to sign when I arrived. Car was clean and after going over Car I was in and out in no time. I usually despise going to car lots because of the pressure and staff pushing you but my experience here was not like that. I will give them a chance on my next purchase and hope it is as good as this experience.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Tracy we are delighted that you enjoyed your shopping experience with us. We invite you to come back to our dealership and take a look at our new 2017... line up. Thank you again for your kind words.

  • 1.0 out of 5
    March 30, 2014

    I had inquired about purchasing a used 2012 Ford Mustang GT from Firmin Ford via emails/text from Salesman Mr.Bob Pace. After we agreed upon a price I... was told the car needed to go to the body shop for a dent repair. I was contacted by Mr. Pace after the car was repaired and we set a date (not time) for purchase/pick-up of car. On my way to pick up the car and I admit i was running late due to not taking in consideration of the traffic during that time of day when received a call from the Dealership. The person on the phone asked me to hang on (i assume he was calling for Mr. Pace). I was in a remote area of Edgefield County SC and I lost connection with my cell phone and could not immediatley call him back. When my service returned I received a text and it reads as follows: "I thought you were a man of your word but i see you are not you could at least told me you didn't want the car". When I received this text it just didn't make me very happy and I turn around and headed home. I may be wrong but I feel the test or tone of the text was very unproffesional. Anyway I will take my business elsewhere.

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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
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