Sunland Ford

4.8 out of 5 4.8

Reviews

4.8 out of 5 4.8
745 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 1.0 out of 5
    July 23, 2020

    Ive had to bring my car here 3 times for the same problem and its still not fixed. It sat in the same spot for 5 weeks then they said nothing was wrong... with it but it leaked transmission fluid everywhere. The truck alerted my app telling me there was a problem and you could clearly see the fluid everywhere. The collision assist keeps going out and they want to keep it for days they suck

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    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Good Morning Larry, would you please provide me with your information so I can look into this for you. Please e-mail me your full name (that the car ...was written up under) and a phone number where you may be reached. Please e-mail me at msmith@sunlandford.com My name is Marilyn Smith. Thank you!!

  • 1.0 out of 5
    November 5, 2019

    Just checked in for my SCHEDULED 7:15 a.m. appointment to troubleshoot my F250 diesel truck engine light, and was told the diesel technician doesn’t come... to work until 9:00. I scheduled this appointment a couple weeks ago and drove an hour and a half from Big Bear Lake to make my appointment on-time this morning. I specifically requested an early morning appointment to minimize the amount of time I need to take off from work. I would have scheduled this work for another day/time if Sunland would have let me know the diesel tech begins work at 9:00. So, here I sit in the Service Department lobby for two hours before my truck gets looked at. Never coming back. Customer service fail!

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    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    John, we are so disappointed to learn of this situation you have described. Please give us a call at (760) 241-7751 and we will do our best to make th...is better. We hope to hear from you soon.

  • 5.0 out of 5
    December 16, 2018

    Painless buying experience. Great price for what we got. We had researched the exact truck we wanted, and Sunland had it at an unbeatable price. Thank... you Sunland Ford.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 1.0 out of 5
    September 7, 2018

    The sales people here are great! Unfortunately the service department does lack in quality. I have an unusual issue with my 2018 focus ST. The driver door... ajar chime consistently erupts on the dash display, and the doors try and lock, and the interior lights come on. Ultimately this problem happens when hitting bumps in the road going over 40 mph, or taking turns at higher rates of speed, so this lead me to believe there's a physical issue with the door latch, or loose wiring. The car is unbearable to drive. Once you initiate the problem it doesn't stop. After their diagnostic, they could not emulate the initial problem, and found no issue and suggested my car be looked at by their alarm guy??? I guess... hes an outside source, and I would need to take my car back and return it in a few days, so this lead me to believe they don't have a proper electrician on staff, or a tech with electrical cognition to handle such a "hard task at hand." Ultimately they are understaffed and deflected my work order, until they could get around to properly diagnosing the issue.

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    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Anthony, thank you for taking the time to bring this negative experience to our attention. It is discouraging to hear that you had anything less than ...a stellar experience here at Sunland Ford. Please give us a call at (760) 241-7751 and we will do our best to make this better. We hope to hear from you soon.

  • 5.0 out of 5
    May 24, 2018

    Russ is awesome! He took care of me and more importantly, my mustang. he even offered to rinse my car after. The great part is, the car was actually rinsed... unlike the previous guy who i always asked to rinse my car but never gets it done. Thanks Russ

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • 5.0 out of 5
    May 20, 2018

    I’m so happy with my experience at Sunland Ford Service Department. The Used Car Sales Manager, Anthony, and Amjed in Service showed genuine concern for... situation and went above and beyond to get my truck back on the road in record time! Thanks for the amazing service!

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Tracy, our number one goal is attaining 100% customer satisfaction in all aspects of our dealership. If you have any additional needs or questions, we... will be more than happy to assist you! Safe travels!

  • 5.0 out of 5
    May 16, 2018

    Russell did an awesome job in helping get my battery replaced for my Flex!! Runs just like new!! Thanks Sunland Ford!!

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Mashia, we set high expectations for ourselves so it?s gratifying to hear you had a great experience with us. If you have any additional needs or ques...tions, we will be more than happy to assist you! Safe travels!

  • 5.0 out of 5
    May 10, 2018

    Shane was an outstanding salesperson. Hands down best vehicle buying experience I’ve ever had. Would absolutely recommend Sunland and it’s staff to anyone... asking me where to go for purchasing a vehicle. Thanks to Shane for getting the deal done.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 5.0 out of 5
    May 10, 2018

    Everyone was very nice and welcoming. I was told that my wait time was going to be a certain time. But my car was finished a lot sooner than expected.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Ashley, it is great to read such wonderful comments about your recent experience with us! We hope you continue to choose Sunland Ford for all your veh...icle needs! Take care!

  • 5.0 out of 5
    May 8, 2018

    Service was very quick and efficient. My recall was handled very well and timely, thanks!

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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