Reviews
Write a reviewmy Ford F150 broke down in Barstow, CA and we had it
my Ford F150 broke down in Barstow, CA and we had it towed to Sunland Ford Service in Victorville. one of the best experiences with a dealership I have had in a long time. Larry Largent our service advisor was very helpful and patient with us. They did a great job on the truck and kept us informed till it was done.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi, thank you for leaving such a great review and high star rating. Thanks again for your business! Take care!
Sunland Ford my Maverick
I was great experience all the way around from day one we got to order a truck with what we wanted color and everything else
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hello Arturo, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Love you guys!
This is a no hassle, easy going, great buying experience with Anthony, Mike, & Christian. I would recommend this dealer to anyone that hates to go to a dealer. I have been to many dealers shopping and these guys are the best.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Shelley, we appreciate your recommendation of our dealership! Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this.
Credit inquiries from Sunland Ford are hard pulls
If I could rate negative stars, I would. Salesman requested birthdate and SSN for a "soft pull" to verify who I am. We also applied to Ford Credit which was a hard pull. Reviewing my credit report 90 days later, Sunland made a hard pull inquiry. Sunland later said the hard pull is required by Federal authorities to verify identity. Either the Salesman misrepresented himself, or was not properly trained. Either way I'm not going back.
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities 2.0
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Steven, thank you for taking the time to bring this negative experience to our attention. It is discouraging to hear that you had anything less than a stellar experience here at Sunland Ford. We take our customers’ comments seriously so we hope that you’ll give us a call at (760) 241-7751 so we can understand exactly what went wrong and do our best to try and resolve this matter to the best of our ability.
TCM Recall
Sunland Ford's Service Dept. did a tremendous job in replacing my TCM on my Ford Fiesta due to a recall. You can't ask for better customer service (Larry). TYVM!!!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello Joseph, we are happy we could make your experience a positive one! At Sunland Ford, we value our customers and we look forward to seeing you on your next visit. Take care!
Great service
My Explorer was 4 years old, 34,000 miles. Wouldn't start. Turned out to be the fuel pump. Sunland Ford fixed it for free, turned out the pump is part of the drive train. Took a while because of how busy they are, but did a great job.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello Lawrence, thank you for taking the time out of your day to tell us about your experience. Please let us know if there is ever anything else we can do for you! Safe travels!
Sunland Ford?s exceptional customer service.
Sunland Ford is the best at taking care of their customers. Sherri took very good care of my issues by going the extra mile for making sure I was satisfied. My car was ready and she even had it washed which I didn?t expect.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi John, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. At Sunland Ford, we value our customers and we look forward to seeing you on your next visit. Take care!
Great shopping experience
I order my maverick the dealer was quick and informing me that it arrived and it was ready for me. The shopping experience was amazing and easy.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We are happy we could make your experience a positive one! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Poor customer service
I had a scheduled a service visit online for 5pm at Sunland Ford. 3:45 pm the day of service Michael calls me and informs me that the online system that they recommend using doesn't recognize that they don't service vehicles after 4:30 and that I wouldn't be able to get my vehicle back today. I informed him that I live right up the street and I could bring it in immediately so I can get it back today so I have it for work tomorrow and he says he can't guarantee that I would get it back today . This is the exact reason we haven't been back to this dealer to purchase any more vehicles and doubt we ever will with a service department that falls so far below our expectations
- Customer service 1.0
- Buying process 5.0
- Quality of repair 1.0
- Overall facilities 1.0
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Kenneth, we are so disappointed to learn of this situation you have described. We would like the opportunity to try and regain your trust in our business and resolve this matter for you, if we still can. Please give us a call at (760) 241-7751 at your earliest convenience so we can work with you to make this better. We look forward to speaking with you soon. Take care.
Impressed
Purchase was easy-I still don't know how the truck operates, but it was quick and service department (with the exception of the operatoe) has been great
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Pamela, thank you for taking the time to leave us your response to our staff's outstanding customer service! We hope to be of service to you again! Take care!