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Nissan of Lumberton

(419 reviews)
Sales hours: 9:00am to 7:00pm
Service hours: 7:30am to 5:30pm
View all hours
Sales Service
Monday 9:00am–7:00pm 7:30am–5:30pm
Tuesday 9:00am–7:00pm 7:30am–5:30pm
Wednesday 9:00am–7:00pm 7:30am–5:30pm
Thursday 9:00am–7:00pm 7:30am–5:30pm
Friday 9:00am–7:00pm 7:30am–5:30pm
Saturday 9:00am–7:00pm 8:00am–4:00pm
Sunday Closed Closed

Reviews

(419 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Nissan of Lumberton from DealerRater.

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Took our car in for warranty work and this place is hands...

Took our car in for warranty work and this place is hands down one of the worst dealerships ive had contact with, from run around after run around this Nissan of Lumberton is Horrible place to get repair work done. Would recommend a shade tree mechanic over this place

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
6 people out of 6 found this review helpful.

I am very pleased not once but twice this dealership took...

I am very pleased not once but twice this dealership took care of me. First I bought a 2019 Frontier then I bought a 2021 Frontier. Chuck sales & Tony finance were awesome took care of me no high pressure or stress. They looked out for me with the warranty & gap coverage super important to me. Both I got the vehicle I wanted. Thank you Nissan your team is by far the best out of all dealership from here to Fayetteville you rank #1 in my book

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

We have purchased 10 or more vehicles here. One of...

We have purchased 10 or more vehicles here. One of the-main reasons was their pleasant attitudes their friendliness and great service. That was the old crew when Damien L. and Chris S. were there. Thats all gone now with Dwayne A. and this new crew. Thank goodness James S. is still there he’s the only reason I still go there.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair 2.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
3 people out of 3 found this review helpful.

My service handler was very courteous. My vehicle was...

My service handler was very courteous. My vehicle was done in adequate timing. The waiting area was very comfortable and the bathroom was clean (very important).

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
1 person out of 1 found this review helpful.

My husband took my car in for service this morning, and...

My husband took my car in for service this morning, and he was very unhappy with the service. According to him after they finished serving the car someone dragged thier feet across the floor lip on the driver side. So he was very upset. So can you please call me at 910- 691-1202. Thank you in advance, Debbie Willis

Rating breakdown (out of 5):
  • Customer service 2.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Came in for service or repair
Worked with:
1 person out of 1 found this review helpful.

My car came back for a second time. My service advisor...

My car came back for a second time. My service advisor made sure I was comfortable while I waited for my car to be fixed. He was very polite and curious.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Nicholas was kind, and very professional. He answered...

Nicholas was kind, and very professional. He answered all my questions and made me feel confident in leaving my car. Overall service was fantastic! I left with a smile on my face. I will definitely be back for any future services.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Was not completely satisfied with the service on December...

Was not completely satisfied with the service on December 29, 2020. Had to return three times for the same problem in the same day!! Bad

Rating breakdown (out of 5):
  • Customer service 3.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
2 people out of 2 found this review helpful.

carolinabyrdman

Lisa, did not follow up The only time she called was when she needed something She didn't know the paperwork trail and we had to make several trips to the dealership Only got one fob for a new car!

Rating breakdown (out of 5):
  • Customer service 3.0
  • Buying process 4.0
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Byrdman, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around.

The service dept rocks! Very patient and understanding....

The service dept rocks! Very patient and understanding. They break everything down to you and show compassion I love them. If the price is too much they give you different options to try and ease the financial burden. They will not do anything to your car without your permission those guys are really awesome. I can’t remember everyone’s name but I will make sure their manager knows how great they are

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.