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Lake Shore Ford

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (224 reviews)

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (224 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Joe C. from Valparaiso,In

I have been a customer of Lake Shore Ford and have purchased many cars from them over the years. Jeff Stambaugh,the new car sales manager,is second to none at his position.The Service Department always does a quality job when I've brought my vehicles in for service or a repair.Joe Ganuscio,the service manager,and Dan Doan,a service writer,have always done a phenominal job addressing any concerns about work on my vehicles.Recently they have added Jeremy,another service writer,to their staff and he has proven to be a great addition.I always enjoy talking to Mary Ann at the cashiers window.Thank you, Lake Shore Ford,for your commitment to the community and friendly and knowledgeable staff

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Thank you Joe for the glowing review. We appreciate your comments and hope to keep serving you in the future!

Straight forward and uncomplicated

Business under construction so there were cars everywhere and it was confusing to find out where to go to actually buy a car. Our sales representative, Mr. John Jipping, was excellent in that he was very knowledgable about the car we wanted and the process this dealership uses to sell cars. We felt that we were given a very fair selling price and we appreciated all the explanation and reasonings that went into the trade-in value they offered us. It was truly a "No hassle" experience. All the people we talked with were polite, friendly and not "pushy".

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 3.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for taking the time to comment. We're sorry about the inconvenience of our parking while we're under construction. But it will be great when it's done! We're glad John was able to help you and the you enjoyed our Your Way philosophy.

Great service, stress-free buying

First time I ever visited a dealership to buy, and I quickly met John Jipping. He asked what type of car I was looking for and wanted, and what type of car would fit my needs. My budget was the last question he asked, which made it feel like meeting my needs was more important than making bank. The whole staff seems to work this way. I love my car. After leaving the lot I noticed a small cosmetic issue and they took care of it right away. It?s truly a stress-free and no hassle experience from the time you arrive on the lot until long after you leave it. They stand behind the cars they sell. With all the horrors you hear of buying a car, I never thought it could be so easy. My fiancee has already said that when she goes to replace her car, she?s going to see John and Lakeshore Motors.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 4.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Great to hear that you liked our new process. It's been just over a year now, and comments like yours are what prompted us to change. We wanted to be different from the "other guys". Thanks again, and enjoy your new car!

Great service

Recently bought a 2014 Ford Focus. Car buying is a very stressful experience. I have to say this was a stress free process thanks to Peggy! Peggy did an awesome job talking me through the process, never pressuring me to make a decision and getting me the best deal! I would highly recommend Peggy and lakeshore ford! Their costumer service is excellent and the quality of the cars are also excellent! I know when I buy from Lakeshore Ford I am getting a dependable vehicle that I can trust! Thank you so much Peggy at Lakeshore Ford!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

We're so glad that Peggy was able to help you! Enjoy your Focus, and come back and see us again!

Willing to drive 30+ minutes for great service

A family member purchased his car at Lake Shore Ford and convinced me to do the same. I have never regretted that decision. Their sales staff was and is very professional, and I cannot praise their service staff enough. I just had my tires replaced, and the workmanship was excellent. Not only that, but they remember me! It may be 6+ months between car services, but they remember my name, my car, everything. I would not go anywhere else, and I would never buy any other make of car. I am a very satisfied customer. Thanks.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

We appreciate you taking the time to share your experience. Hope to see you again soon!

oil, filter change

Service personnel very nice and took time to explain other upcoming needs for my vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Glad to hear you had a good experience. We strive to do the best! We look forward to earning your business again in the future.

Always Professional

I always get prompt, friendly and courteous service service from Lakeshore.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Thank you for the kind words! We look forward to assisting you again in the future.

Lake Shore was amazing

Lake Shore's appraoch to no hassle, no haggle, and transparency are second to none. Never had a better buying experience anywhere. The YOUR WAY pricing was competitive and straight forward. Thanks Lake Shore!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Glad you liked our new process. Thank you for your comments!

Great experience

Though the area was somewhat congested due to growing pains everybody was courteous and professional. I even got my vehicle service earlier then my scheduled appointment.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Thank you for understanding our mess while we expand and remodel to serve our customers better! We look forward to serving you again soon.

My vist at the Dealship!

Grand workmanship on my car keep up on great work.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Thank you for your review, and we're glad we could help! We look forward to assisting you again.