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Bentley Buick GMC

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (580 reviews)
Sales hours: 8:30am to 6:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 8:30am–6:00pm 7:00am–6:00pm
Tuesday 8:30am–6:00pm 7:00am–6:00pm
Wednesday 8:30am–6:00pm 7:00am–6:00pm
Thursday 8:30am–6:00pm 7:00am–6:00pm
Friday 8:30am–6:00pm 7:00am–6:00pm
Saturday 8:30am–6:00pm 7:00am–12:00pm
Sunday Closed Closed
2020 state dealer award
View 4 awards
2020 state dealer award 2018 state dealer award
2020 consumer dealer award 2018 consumer dealer award
New (866) 712-3192 (866) 712-3192
Used (888) 833-5539 (888) 833-5539
Service (888) 689-5273 (888) 689-5273

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (580 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Bentley Buick GMC from DealerRater.

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Recall brakes

Fast and quick service. I set up am appointment and I got the vehicle in a few minutes early. They finish the job ahead of time. I was impressed.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Casey Boardman and Justan Banks were great super helpful...

Casey Boardman and Justan Banks were great super helpful friendly and knowledgeable. We told what we were interested in and they made it happen without and hard sell or pressure. Really enjoyed the experience and right now can’t imagine going anywhere else for our next car purchase

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

I WAS IN FOR A OIL CHANGE

iI was very satisfied with the service I received the personnel were friendly the atmosphere was comfortable I would recommend this facility to anyone and will continue to come here for my service

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Excellent weekend service manager

Took my SUV to have the oil changed on Saturday. The weekend service manager is excellent. Will be having my regular service appointments on Saturday from now on.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Bentley Service Refused to Honor Their Own Coupon

Went into Bentley GMC to have my oil changed today. Told my "Advisor" I wanted the $89.95 Mobile 1 Full Synthetic Oil Change with Tire Rotation Coupon Deal for 88.95, My "Advisor" said Okay it'll be about an hour. After the work was complete I was shocked to get a bill for 132.68! What! My "Advisor" stated that Mobile 1 oil was not included in the Coupon, although the web site Coupon is named the Mobil 1 Full Synthetic Coupon. What a ripoff, Bate and Switch at its finest. Not to mention from the butning oil smell coming from my truck now, they must have poured half of the oil on the engine block. Needless to say I will not be getting service from Bentley GMC in Huntlville again.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 5.0
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Casey Boardman (General Manager 256-382-3453) would greatly appreciate the opportunity to discuss and apologize.

New car lease

Jim and Justin provided excellent service and attention while dealing with the lease. The service department has always been easy to work with. This is the 4th car I have leased from this dealer.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

$89.95 *-Quart Oil Change Coupon Not Honored

Went into Bentley GMC to have my oil changed today. Told my "Advisor" I wanted the $89.95 Mobile 1 Full Synthetic Oil Change with Tire Rotation Coupon Deal for 88.95, My "Advisor" said Okay it'll be about an hour. After the work was complete I was shocked to get a bill for 132.68! What! My "Advisor" stated that Mobile 1 oil was not included in the Coupon, although the web site Coupon is named the Mobil 1 Full Synthetic Coupon. What a ripoff, Bate and Switch at its finest. Not to mention from the butning oil smell coming from my truck now, they must have poured half of the oil on the engine block. Needless to say I will not be getting service from Bentley GMC in Huntlville again.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Mr. Crow, We apologize again for your experience and the inconvenience. We are grateful for the opportunity to discuss your concerns! It was certainly human error on our part but we've now refunded the difference and used this mistake for training purposes. Thank you for the feedback. We appreciate your business. Bentley Management

New car purchase

Johnny Roberts provided excellent service and attention to us and made the purchase easy from initial contact to after the sale help. He even helped us service our old car before we'd agreed to buy anything!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Service without appointment

At the last minute I swung by the dealership to get air in tires. While I was at it, I noticed I had 15% oil life remaining, so asked if I could also get an oil change. It was already afternoon, so when he said they could if I was willing to wait until close to closing time, I agreed.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Periodic Service

Scott Hendricks and the other staff at the dealer were excellent and responsive to our requests. Would highly recommend this team for high quality service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.