Reviews
Always been fast, friendly and accommodating when I've
Always been fast, friendly and accommodating when I've had a problem or simple routine maintenance.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Always reliable ; good communication.
Always reliable ; good communication. Friendly. Stand behind their work . Sales staff is energetic and informative
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Outstanding buying experience from the initial contact
Outstanding buying experience from the initial contact online thru the test drive, negotiation and final signing. My sales rep “ Eric Valenzuela was extremely courteous, knowledgeable and very professional. Highly recommend Mt View Chevy. “Ask for Eric”
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- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Took forever to get our vehicle back, had it 40 days got
Took forever to get our vehicle back, had it 40 days got it back for less than a week and then back in the shop for 2 more weeks. It’s a lemon, only has 2k miles on it and it has been at the dealers for 40% of the time we have owned it and the dealership not Chevrolet will let us know if they are going to buy it back. Looks like we will be using the lemon law
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
We’re very sorry to hear about the trouble you’ve experienced with your new vehicle. We completely understand how discouraging it can feel when a brand-new purchase spends more time in the shop than on the road. While we perform all repairs and updates as directed by Chevrolet, the final decisions regarding vehicle buybacks or replacement are handled by General Motors through their warranty and customer-care programs. That said, we want to do everything we can on our end to support you through the process and keep repairs moving as quickly as possible. Please reach out directly to our Service Manager, Scott Nixon, at 423-266-0181, so we can review your case together and make sure GM has everything they need to expedite the next steps. We truly regret the frustration this situation has caused and appreciate the chance to continue assisting you. —Mtn View Chevrolet
Funny you want to assist now when every time we talk with Chevrolet they say they are waiting on information from you to expedite our case, and has been this way more than once
They were very professional, kind and I didn't have to
They were very professional, kind and I didn't have to wait long thank you
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Matt is my service advisor and is very knowledgeable and
Matt is my service advisor and is very knowledgeable and considerate. Matt is always helpful and explains any questions you have in a professional way.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Matt is always excellent to work with to take care of all your service needs.
Great experience all around they work to find out what
Great experience all around they work to find out what your needs are very professional and friendly atmosphere to do business with couldn’t be happier with my purchase
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
They do a great job with our oil changes and factory
They do a great job with our oil changes and factory recall requirements. Thanks so much!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
I am very pleased with the service i received from Eric,
I am very pleased with the service i received from Eric, he did an excellent job helping me get my Chevy Trax. I would definetly go back again.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Faliicha was very informative and helpful with my options
Faliicha was very informative and helpful with my options for the current service and my next service.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair