Reviews
Exceeded excellent if that can be done, they did.
Absolutely wonderful. Everyone was polite & friendly. They went above & beyond the call of duty. Even a wonderful woman brought me a cup of coffee after I couldn't locate the correct coffee pot. I couldn't have asked for more. Very impressed by every single one of your employees. My truck is now ready for a very long trip too.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We appreciate your marvelous feedback, Luana. It is our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as polite and friendly service to our guests. I am happy to hear that we were able to provide you with the outstanding customer service we strive to deliver to each of our guests. Please come see us for any future needs! Thanks again. Kind regards, The Power Ford Team.
GREAT SERVICE, EXCELLENT RESPONSE
I was very pleased with the quick response at the check in with your service dept. BEN GILLASPIE received my problem and informed me 4 hours later what the problem was and what it would take to repair. Truck is running great right now. THANKS!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Anabel, thank you for taking the time to write this review, and for the kind words on behalf of Ben! We are happy to hear of your positive experience at Power Ford and we are proud that Ben completed your service efficiently and to your satisfaction. We take pride in our customer service and always make sure our customers are well taken care of. We look forward to serving you again in the future! Kind regards, The Power Ford Team.
Chris is the MAN!!
Chris went above and beyond our expectations. I felt like he had no other customers, he was in constant communication, very thorough and obviously listened to our needs. The only time he didnt answer my call immediately, I waiting maybe 15 minutes for a return call. That never happens, usually you beg for someone's help. He never forced me to repeat back "I said I can only...." he just kept pushing til the needs were met. I have never had a "Car Lot" experience that didnt feel like I was being snowed and hounded, until now. Thank you to Chris for respecting us as people with financial concerns and working so hard to make it happen.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Lezlie, thank you for writing this fantastic review and for the 5 star rating! It is great to hear that Chris was able to go above and beyond your expectations and provide you with a memorable experience. We strive to ensure our customers receive the best service possible, and are more than happy to go the extra mile for you. Enjoy your new purchase, and feel free to call or stop by if there is anything else we can do for you. Kind regards, The Power Ford Team
Great buying experience
Sales and management willing to work with my wife to find exactly the truck I was looking for despite my being in another country. When I arrived two weeks later the truck and paperwork were ready to go.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Bret, congratulations on your new purchase. We're thrilled our sales team took care of you and your wife, and made sure your purchase was ready for you to drive off the lot the moment you returned. It is with great pride we give all of our customers high quality service, and our goal you leave our dealership with a smile on your face. We're glad we were able to do that for you, and we hope to see you again soon. Kind regards, the Power Ford team.
Customer Service at it's best
Larry Slump was fantastic. I babbled on making funny car noises trying to explain to him what was wrong with the truck and he knew exactly what I was talking about! So polite and gave me constant updates.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Amazing Sales Experience
I felt like I had a team of people trying to help me make the experience the best it could be and meet my needs.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Benjamin, your glowing review means a lot to us. We appreciate your feedback and are happy to hear that we were able to meet your needs. At Power Ford, we always strive to provide the utmost in quality and customer satisfaction, and we try our best to make the car-buying experience as easy and stress-free as possible for all of our customers. We look forward to assisting you with your future sales and service needs. Kind regards, The Power Ford Team.
service
Lorretta Day helped me with my truck key, she is always grest. I have given her card to several friends who are looking for a new vechicle.
- Customer service 4.0
- Buying process —
- Quality of repair 4.0
- Overall facilities 4.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Dennis, your kind words and 5 star-rating are greatly appreciated! We are elated to hear that Loretta was able to provide you with high quality customer service, and has been taking excellent care of you. We would also like to thank you for recommendation of Power Ford. It means a lot to us. We look forward to working with you, your family, and your friends in the future. Kind regards, The Power Ford Team.
Saved me a new motor!
Mr. Ben Gillaspie saved me from buying a new motor and a lot of headaches. He and his staff took my electronic running boards apart and re greased the motor and they are working like new! I can't thank the staff enough for such a great job and a job well done! Thank you Power Ford!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Courteous, professional and non-overbearing.
Everyone of the half dozen employees that participated in our car purchase was kind, knowledgeable and courteous. I always felt they were going to help us in our search for a car. I never felt they were going to pressure us into buying a car we didn't favor.
- Customer service 5.0
- Buying process 4.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Lawrence, on behalf of the sales team I would like to thank you for the kind words. It means a lot to see them recognized for all the hard work they do to ensure our customers receive the best in customer service. We know it's a big decision to buy a car, and we do everything we can to give you a comfortable atmosphere so if you decide to buy, you'll make the right choice for yourself. I hope when you're in the market again, you won't hesitate to come see us. Kind regards, The Power Ford Team.
What a deal!!!
More than just oil change, they put the car on the lift and inspected the undercarriage and found the rear shocks had a slight leak. They also pointed out the item was still under warranty. They used my own oil. All this cost only $29.00. What a deal!!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Kenneth, thank you for taking the time to write this review. We are thrilled you had such a great experience with us at Power Ford, and the service team did a good job taking care of you. Our customers are the most important thing, and we want them to take advantage of all our services, including any warranties, available to them. They deserve the best of care, and we strive to provide it. I hope this experience will always keep us in your mind for any of your automotive needs, and we'll see you again soon. Kind regards, The Power Ford Team