Crown Chrysler Dodge Jeep of Cleveland

Katzman Barrett was on it all the way through my trading a '15 Wrangler for a beautiful '23 Wrangler. He is knowledgeable of his product and worked with my requests to make the transaction good for both of us. Professional on the phone, as well as when I walked through the door. Mr. Barrett - thank you for your considerstion by actively listening and following through, making sure I understood the transaction! And it's quite obvious you have the respect of the other folks who make the whole process complete. You made my 6 hour round-trip drive worth it...especially the miles returning home!

This dealership and especially Kregg Ware were A+ from the get go. We came from Knoxville and I’d make the trip every time to deal with Crown and Kregg. Absolutely perfect experience start to finish. Honest, efficient, fair, stress free. We are already telling our friends about Kregg. Thank you for everything you did for us!

Nicole was awesome. I have worked with her several times and she is always great at everything, not to mention always has a smile. She explains everything going on with your vehicle very professionally. I always try to work with Nicole

Nicole Moon got us right in for service...she texted me to let me know what the tech did to my jeep....I will be coming back.

Crown does an excellent service each time that I a ring in my Toyota Tacoma in. They are well established businesses. Great job. Thank you.

I have to say that my Overall experience was an absolute great one . My salesman Kregg Ware was very detailed and knowledgeable and he made sure everything was explained from start to finish .

Kregg Ware did a great job assisting me with ordering and receiving my vehicle. He got back with me over and questions I had throughout the experience and made it feel like it ran as smooth as possible.

Katzman Barrett, Bob Goodell, and Dylan Thomas truly made our daughter’s car purchase an enjoyable experience from start to finish. Let me rewind and share how a family from Maryland decided to do business with their dealership in Tennessee- my wife and daughter were coming home to Maryland from Tuscaloosa. While driving they got a flat tire on the highway and we’re shaken up by the experience. After a kind and helpful TN highway authority person assisted them, I advised them to find the closest Jeep dealership and go in to make sure the tire repair was ok. Crown Jeep in Tennessee happened to be fairly close to where they were and they went there. Right when they pulled their 2022 Jeep Grand Cherokee 4Xe in, they were met by a staff of people on the service side that welcomed them in and calmed them down from their highway flat tire experience. It was not long after when “Booker” showed up and began wagging his tail and offering a canine’s love for my girls. Booker’s owner, Bob Goodell the GM, then appeared and greeted my girls with warmth and concern and assured them they would look at their car carefully and get them back in their way with peace of mind. Once I(the Dad) heard of Bob, Booker’s, and the entire Crown team’s kindness and professionalism, I immediately called Bob to thank him for all they had done for my family. From there I told Bob that we were looking to buy my daughter her first car. I’ve bought many cars over my 52 years and the car buying experience I was about to witness from Crown was very different and a welcome change to dealing with this kind of necessary but usually exhausting and mostly negative experience. Bob immediately put Katzman Barrett , a kind and extremely knowledgeable sales member on our case. In the beginning Bob made it clear that any car at any of their Crown dealerships could be used to find my daughter’s perfect first car. Crown’s website was very easy to use and after looking at dozens of possible vehicles, we did end up purchasing a Jeep Compass Altitude from Bob’s lot in Cleveland, TN. It was from there that Crown’s service and commitment to their customers shined. Katzman Barrett drove my daughter’s new jeep 3 hours south to Tuscaloosa and helped us surprise our daughter with the car! The video of the surprise is on Crown’s Facebook sight. Needless to say, it was a very happy moment for our daughter and us parents. It was a moment we needed as 2 weeks prior we lost our home in a horrific fire. How do you buy a car through an ordeal like that? Honestly I don’t know, but the warmth and compassion of Crown Jeep in Cleveland,TN will never be forgotten by our family I assure you❤️🙏

Great sales people and very clean dealership. It was a way better experience than I've had at other dealerships. The finance manager was great with no pressure on other coverage options.

Kregg Ware was the most professional salesman we have ever worked with! He treated my son as a paying customer even though he didn’t pay.