Reviews
I got a 2025 Chevy traverse RS Drake helped me out he was
I got a 2025 Chevy traverse RS Drake helped me out he was amazing definitely go and see him
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We are absolutely thrilled to hear about your wonderful experience! Your positive feedback about the exceptional service you received means so much to us. We understand how important it is to work with someone who truly cares about finding the right vehicle for you, and we're delighted that your experience exceeded your expectations. Thank you for taking the time to share your experience and for choosing us for such an important purchase. We hope you love every mile in your new Traverse!
Very helpful and was greeted with hospitality.
Very helpful and was greeted with hospitality. They were very polite about and informative, I would be going back.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We are honored to hear about your positive experience with our team at Vandergriff Chevrolet. Your kind words about the helpful service and warm welcome you received truly mean a lot to us. We take pride in ensuring every guest feels valued through polite and informative service. It's wonderful to know that our approach made such a positive impression and that you're planning to return. We look forward to welcoming you back and continuing to provide the exceptional service you deserve.
People at this dealership are very friendly and
People at this dealership are very friendly and attentive. This was our second time coming purchasing a vehicle from them! Great experience!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Your positive experience means the world to us! We are thrilled to hear that our team members provided you with the friendly and attentive service you deserved. It truly warms our hearts to know that this was your second vehicle purchase with us, and that you chose to return to us for another great experience. Your loyalty and trust in our dealership is something we never take for granted. Thank you for taking the time to share your wonderful feedback - it helps us continue to provide exceptional service to all of our valued customers.
Do not buy from this dealership they have the worst
Do not buy from this dealership they have the worst finance department that you will ever deal with. After waiting four hours, he did not know what he was doing. Made several mistakes on the paperwork that we caught the only thing that we didn’t catch was he talked us into buying a Warranty that was supposed to be for free oil changes and tire rotations however I did not find out until taking my car into the local Chevy dealership that he did not write up the correct warranty therefore we did not have what we pay for. And the sales department is even worse false advertising. We went to get a sale price on a brand new car and paying cash and they informed us that we could not because they wouldn’t get their money from GM if we paid cash we had to finance the car stay clear of this dealership. They are the worst and just don’t believe me read the other reviews. There’s many more that state what I’m saying.
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for sharing your concerns about your recent experience. Your feedback is important to us, and we are sorry to hear that you feel this way about the service you received. Your experience does not reflect the level of service we strive to provide to our customers. We take these concerns seriously and want to discuss this further. Please reach out to Chris Snyder at Csnyder02@vtaig.com so we can discuss your situation further and work toward a resolution.
They gave me a fair deal on my trade and discount on a
They gave me a fair deal on my trade and discount on a new Tahoe. The upfront sales process was great. The finance department was slow, and made errors of having the wrong VIN and agreed pricing on my paperwork that I caught myself and had them correct- good thing I had taken pictures of the signed deal from the salesmen. Also was pushy on an extended warranty after telling them no 3+ times. But finally got through it.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We are ecstatic to hear that you received a fair deal on your trade-in and discount on your new Tahoe. It's wonderful that the initial sales experience met your expectations. We understand your concerns regarding the finance process, and we appreciate you taking the time to review your paperwork carefully. Your attention to detail helped ensure everything was accurate for your purchase. We value your feedback about the extended warranty discussion as well, as this helps us understand how we can better serve our customers. Thank you for choosing Vandergriff Chevrolet, and we hope you enjoy your new vehicle.
Do not buy from this dealership they are not honest, they
Do not buy from this dealership they are not honest, they have deceptive practices, false advertising, and fraud. We went in to pay cash for a vehicle, and the sales manager came to us and told us that they would not sell us the vehicle that was advertised online if we paid cash now it did not say that online. When we disputed that he said, could we please help the dealership out and finance it so that they would get money from GM stupidly we did. Four hours later we got with the finance man Carlos Lewis and told him we did not want to buy any maintenance so he gave us a story telling us that he had a policy that would give us free oil changes and tire rotation so we agreed to that thinking that we would save money. I went to freedom Chevrolet yesterday and they called MPP which supposedly we had a maintenance contract and that company told him we had no maintenance contract. He also told a story about trying to sell us the electronics package about a a toy fell under mother seat, and the seat no longer worked and if she would’ve had the electronics package that it would have been covered. So stupidly we bought what we thought was an electronics package and also asking the dealership if that was true they called MPP and said if a claim was made, they would have to prove that it was not my fault. I sent an email to Carlos have not received one back telling him how disappointed I was that he lied to us and sold us a $5500 package that we can’t even use. When I called today his mailbox was full. Imagine that he’s probably getting so many complaints. He doesn’t even answer his emails. I called to ask for the sales manager and of course I got his voicemail. I’m going to turn them over to the Texas Attorney General, Texas Department of motor vehicle dealer, sales, national automobile, dealers association, and I’m even going to contact GM to let them know what they’re deceptive practices are when you want to pay cash. This dealership is bad news. I hope you take this to heart. 😡🤬
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
We value your input and understand your frustration. We take these concerns about transparency and honest communication very seriously and would like the opportunity to review your situation directly. Please contact Chris Snyder at Csnyder02@vtaig.com so we can address these issues properly.
What a joke, Vandergriff has had (2) people contact me on this and they are about as dependable as the dealership not at all. I am hoping anyone that even thinks about spending their money at Vandergriff takes the time to read the reviews I wish we would have then we would not have wasted our time driving 2 hours. THIS IS FOR FUTURE CUSTOMERS IF YOU DECIDE TO MAKE A PURCHASE AND I REPEAT MYSELF DO NOT I WILL SAY IT AGAIN DO NOT TAKE IT FOR GRANTED THAT THE PAPERWORK IS GOING TO BE CORRECT. THE FINANCE GUY MADE SEVERAL MISTAKES AND HAD TO REDO THE CONTRACTS SEVERAL TIMES LOOKING AT THE PAPERWORK AGAIN HE MARKED THAT WE BOUGHT A TRUCK HAHA IT IS A EQUINOX HE DOESN'T EVEN KNOW WHAT IS A CAR OR TRUCK. AND COME TO FIND OUT HE WROTE THE WRONG CONTRACT ON WHAT WE THOUGHT WE WERE BUYING WAS A MAINTENCANCE CONTRACT IT WAS NOT HE DOESNT EVEN KNOW HIS CONTRACTS HE IS WRITING. AND WITH MY RESEARCH WHAT THEY DID TO US MAKING US FINANCE THE CAR SO WE COULD GET THE $6000 DISCOUNT IS CALLED "FORCED FINANCING" AND THAT IS HIGHLY ILLEGAL!!!
I am writing to formally bring to your attention a deeply
I am writing to formally bring to your attention a deeply troubling experience my spouse and I had at your dealership on August 18, 2025. The level of disrespect and disregard we received from both our salesperson, and his sales manager was entirely unacceptable and has resulted in us questioning whether we were treated differently because of the color of our skin. We arrived with two fully verifiable credit union checks, including one in the amount of $75,000, yet both were dismissed simply because we chose not to finance through GM(for double the interest). Prior to arriving, we were assured over the phone that the check from our credit union would be accepted and that the transaction could be completed without issue. Once at the dealership, however, we were told the check would be refused and the reasoning continued to change each time we asked for clarification. Not only did my spouse have to leave without the vehicle he has worked so hard and saved for, but we also sacrificed our time leaving work early and paying for transportation based entirely on your team’s reassurance that we would be taken care of upon arrival. To be blunt, this felt like a complete slap in the face. No customer should walk away from a dealership wondering if they were denied service because of the color of their skin, and that is now a very real concern for us. At this point, we are formally requesting that this matter be escalated to upper management and that we receive a detailed explanation regarding why we were treated in this manner and why our verified credit union checks were refused. “ When will this world finally see us as people and not reduce us to the color of our skin? It hurt me so deeply to watch my spouse who works so hard, saved, and built his credit to go through this.”
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
We value your input and understand your frustration. Your experience does not reflect the level of service we strive to provide, and we take your concerns seriously. We would appreciate the opportunity to discuss this matter further and work toward a resolution. Please contact Chris Snyder at Csnyder02@vtaig.com so we can address your concerns directly and find a path forward. Thank you for taking the time to share your experience with us.
My salesman Elijah was amazing with getting me in and
My salesman Elijah was amazing with getting me in and out, with something I wanted.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We are grateful for your wonderful feedback about your recent experience with us. It's fantastic to hear that your salesperson provided such excellent service in helping you find exactly what you were looking for. We take great pride in having team members who are dedicated to making the car buying process smooth and efficient for our customers. Your experience reflects the level of service we strive to deliver every day at Vandergriff Chevrolet. We truly appreciate you taking the time to share your positive experience and look forward to serving you again in the future.
Shelby Johnson,did an awesome job getting the deal done.
Shelby Johnson,did an awesome job getting the deal done.We will buy from her again.Thank you Shelby!!!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We are excited to hear about your wonderful experience with our team! It's fantastic to know that you received such excellent service in getting your deal completed. We truly appreciate customers like you who take the time to share their positive experiences. Your kind words about the outstanding job our team member did mean so much to us at Vandergriff Chevrolet. We look forward to serving you again in the future and continuing to provide the same level of excellent service that made your experience so memorable.
The dealership was very nice and the employees were
The dealership was very nice and the employees were friendly and helpful. We were asked several times if we needed any refreshments or drinks to make our visit more comfortable.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your review! We are thrilled to hear that you found our dealership pleasant and our team members welcoming and supportive. It means so much to know that our staff made your visit comfortable by checking on you and offering refreshments throughout your time with us. Your kind words about the friendly atmosphere we strive to create truly make our day. We appreciate you taking the time to share your positive experience.