Bob Moore Ford

I went it with a window problem and the person helping me seemed bothered by me and like he didn’t wanna help me but obviously he did, the service was good but the guy just seemed bothered that I was there.

Jeff was great to deal with. Being able to get to the service dept early i was able to get the warranty repairs done quick. I was offered a ride but i declined. Was a good experience.

There was a recall on my seatbelts and charging cable and Bob Moore made it right. The service team was friendly, courteous and resolved my issues quickly.

Always helpful. Always fair. They get my vehicle in and out as quickly as possible. Won’t stop until the find the issue that I experienced.

I’ve been a customer here since Dec 2017 and had previously been really pleased with the service but the last couple times I’ve been in it has seemed more disorganized and taken longer to work on my vehicle. The most recent experience my vehicle was in the shop for a week to fix the drivers side window, drivers seat and replace the USB module Along with an oil change, and I was given a loaner for that time. Chris told me the wash/vac guys hadn’t been able to clean up the loaner, but it was downright gross with chip crumbs in the console and grass everywhere. I had no idea people could treat a brand new car so badly. I didn’t receive anything in the way of status updates on my vehicle until I called a week later and when I arrived to pick my car up I saw that the drivers side window had been cracked during the repair. I am disappointed that the tech or supervisor didn’t notice this and although the window was replaced and I received my vehicle later that evening, it would have been a nice service recovery if the team could have run it through the wash since it had been sitting outside for a week and was nasty. Overall I’m glad my vehicle is operating like it should be again, but I wasn’t as impressed with the customer service as I have been during previous experiences at Bob Moore

I broke down along the road on my way to Texas. They got me right in, and looked at my truck. They were able to have it fixed by the early next morning.

Cold morning, dead battery, called bob moore ford service, I was given appointment for 11:45i got there around 11:30, josh waited on me, told him I needed new battery installed, by 12:20 my Ford Edge was ready to go, that my friend was service !!!

No additional comment at this time. Ratings should be sufficient enough for the purposes of this survey submitted by Ford. Thank you for allowing me to be part of this survey.

I appreciate the advice given to me when we found out it wasn’t covered by my warranty. Really helped me out moving for forward.

This was my first experience with my FordPass for the 10,000 mile oil change and checkup. Service department as usual did a great job. I have had another vehicle in before. The lady at the checkout counter help a lot with the FordPass app.