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Diffee Ford Lincoln

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (504 reviews)

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (504 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Terrible Service Department

I had a great experience with purchasing a 2009 F-150. My sales person was Turner. He was very helpful and polite. I couldn?t say enough about him. Even the process of signing the paperwork was quick and easy. They even found us a great loan rate. The whole purchasing experience was great. However, the service department and detailing are terrible. It was late in the evening and there wasn?t time to clean the vehicle. We decided to bring it back later to be cleaned. The next day it rained and the cab leaked above the passenger side door. So we brought it back to be fixed and detailed as well. I was told by the service department that the cargo light seal was most likely the problem and that the water can run over to the door. When we picked up the truck, there was still adhesive on the windows from all the stickers before purchase but otherwise it was clean. Because we live 45 minutes away I didn?t want to come back again just to clean the windows. The next rain we had the cab leaked again! I was charged 50 dollars for a seal that wasn?t even the problem. They just assumed that?s what it was. I found the leak myself by spraying water on the truck. It was a loose screw directly over the leak area.

Rating breakdown (out of 5):
  • Customer service
  • Buying process 5.0
  • Quality of repair 1.0
  • Overall facilities 5.0
  • Overall experience 2.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Ford F350 Garry Bryant New Mexico

Gene Smith was my sales rep I found the truck F 350 on the web Gene helped me with everything I asked for and more I drove over 500 miles to look at the truck and it was everything he said. All the guys in the used cars were great. Thanks Garry Bryant

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Senior

This is my 4th car from there and I recommend them to my family and friends.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you for your loyal business TJ! We hope you enjoy your recent purchase and we look forward to helping you again in the future!

Worth the drive for us

I was pleasantly surprised at how easy it was to purchase a low mileage used Mustang with them. I explained the distance, but was pre-approved. Did most of the negotiating before arriving. Very clean facility. Friendly non pushy staff.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thanks for your positive feedback! We hope you are enjoying your Mustang!

Diffee Ford best dealership around

Great experience from start to finish. Ron Porter is a good salesman. Helps you find the best deal and truly cares.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Family friendly dealer

We felt well taken care of and came in with our own financing . They worked with us own price and checked on us ,sent us cookies and we appreciate that. We would buy here again .5 stars all the way ,there's a glitch and it wouldn't let me put 5 stars on buying process

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Diffee Sales

Bought a Ford F350, our salesman Richard was very good and didn't use any the usual high pressure sales tactics. It was a very easy purchase from start to finish compared to other dealerships we have bought from. We will be buying from Diffee again.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Awesome Service

Great job all the way around from start to finish. My salesman was attentive and positive the whole time. I didn't feel pushed or pressured to buy anything or anything extra. The lot was cleaned, however the entrance was little hard to see. My only suggestion would be to somehow make the entrance into your location a little more visible, especially, for someone not familiar with that area.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Diffee Ford Lincoln is Great!

We have purchased several vehicles from Diffee. The vehicles have been very dependable. The service we receive at Diffee's has always been great!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Joe, thank you for your positive review. We're happy to have been of service to you. Thank you for taking the time to share your feedback with us.

The Diffee Difference!

The Diffee Team always goes above and beyond with their service. I have bought many vehicles over the years from the Diffee family and my experiences have always been excellent.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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