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Capitol Ford

(766 reviews)

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(766 reviews)

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Sergio Heredia was our salesman and he did an excellent job from sending pictures and videos of vehicles we were prospectively looking at buying including service records. I would buy from your dealership using Sergios services again in the future and would definitely refer friends to him to help them.

Sergio Heredia was our salesman and he did an excellent job from sending pictures and videos of vehicles we were prospectively looking at buying including service records. I would buy from your dealership using Sergios services again in the future and would definitely refer friends to him to help them.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hello Mark, thank you for taking the time to leave us your response to our Staff's outstanding customer service! We hope to be of service to you again! Take care!

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Capitol Ford in Santa Fe NM is really responsive when trying to make the sale. After, good luck trying to get a call back. There is no customer service after the sale. I’m so disappointed by this dealership. I’ll never go back or recommend them to anyone. There are many others to choose from. What you’d think was a general practice such as checking for updates when fixing a recall is not. The recall was not repaired correctly and they took no responsibility for that.

Capitol Ford in Santa Fe NM is really responsive when trying to make the sale. After, good luck trying to get a call back. There is no customer service after the sale. I’m so disappointed by this dealership. I’ll never go back or recommend them to anyone. There are many others to choose from. What you’d think was a general practice such as checking for updates when fixing a recall is not. The recall was not repaired correctly and they took no responsibility for that.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hi, thank you for taking the time to leave us feedback about your experience with us. If you are willing to give us another chance, please contact us so we can understand your situation better in order to try and turn your experience around. Thank you, Capitol Ford Please reach out to Jon Condit, Customer Service Manager at 505-660-0826 or [email protected] at your earliest convenience so we can work with you to make this better. We look forward to speaking with you soon.

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We were well satisfied with our experience in purchasing a Bronco Sport last week. The salesman, Greg, was outstanding in balancing the task with his good nature. The financing manger, Christian, was patient with his process and it was almost fun conducting it on the large lighted board.

We were well satisfied with our experience in purchasing a Bronco Sport last week. The salesman, Greg, was outstanding in balancing the task with his good nature. The financing manger, Christian, was patient with his process and it was almost fun conducting it on the large lighted board.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi, thank you for leaving such a great review and high star rating. If you have any further questions, please don't hesitate to reach out!

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I had a very positive experience at Capitol Ford. Trini was my salesman and he was very professional, efficient and didn’t waste my time! There is nothing worse than spending an entire day at a car dealership! However, this was not my experience with Trini and Capitol Ford. It was all business and a very efficient process. Highly recommend!!!

I had a very positive experience at Capitol Ford. Trini was my salesman and he was very professional, efficient and didn’t waste my time! There is nothing worse than spending an entire day at a car dealership! However, this was not my experience with Trini and Capitol Ford. It was all business and a very efficient process. Highly recommend!!!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
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I worked with Christian Martinez in finance and it was such a pleasure with no B.S. - quick and easy with great rates! I SHOPPED!!!! I'm an accountant and super detailed - nothing gets by me. He took the time to explain everything in detail and make sure I was 100% happy. He is a super nice and honest! I highly recommend you ask for Christian Martinez at Capitol Ford of Santa Fe!!!!

I worked with Christian Martinez in finance and it was such a pleasure with no B.S. - quick and easy with great rates! I SHOPPED!!!! I'm an accountant and super detailed - nothing gets by me. He took the time to explain everything in detail and make sure I was 100% happy. He is a super nice and honest! I highly recommend you ask for Christian Martinez at Capitol Ford of Santa Fe!!!!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
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Great service in buying a new car from Trini Gallegos. Had an issue with a part not installed. Trini and Capitol Ford took care of it with no problems and made sure I was completely satisfied.

Great service in buying a new car from Trini Gallegos. Had an issue with a part not installed. Trini and Capitol Ford took care of it with no problems and made sure I was completely satisfied.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
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My salesman was awesome. I called at 9 in the morning and had my truck delivered by 5 that evening. Definitely service with a smile!

My salesman was awesome. I called at 9 in the morning and had my truck delivered by 5 that evening. Definitely service with a smile!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
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Christine Romero was amazing service advisor she really helped me get my truck situation fixed. Thank you Christine Romero

Christine Romero was amazing service advisor she really helped me get my truck situation fixed. Thank you Christine Romero

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
3.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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The customer adviser, Service manager and head staff in repairs responded to my concerns and solved the problems with my FordEscape! I am now satisfied and very relieved, as I totally rely on my car !

The customer adviser, Service manager and head staff in repairs responded to my concerns and solved the problems with my FordEscape! I am now satisfied and very relieved, as I totally rely on my car !

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
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The staff there is great... they really know their business, and it's a friendly no-pressure environment.

The staff there is great... they really know their business, and it's a friendly no-pressure environment.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
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