I recently purchased by first new car at Capital Ford of Charlotte. My salesman Chance was incredibly helpful and met my every need. He listened to my budget and taste and worked with me so I went home with my beautiful red 2017 Ford Fiesta that I absolutely love!! I would definitely return to buy a car from them again in the future as well as recommend them to anyone in the market for a new car.
This is our second vehicle we have purchased from Jack Demmer. Cory from Lincoln & Al from Ford are an amazing team. That can be trusted. Well worth the trip from Traverse City Michigan to do our business with them. Thank you
I had a horrible experience at this dealer but i can't blame the salesman Mike C. He did the best job he could with the process he was givin. He was courteous and polite and tried to handle the issues but his hands were tied by the useless policies and people above him. I would deal with Mike again but never the dealer. Being big and forgetting how to take care of the customer is what the dealer forgot how to do.
Jeff and his team are the besr to work with! Always customer needs and lifestyle in the forefront. They always make sure the vehicle is Perfect. I wouldn???t even consider buying one of my most important and expensive possessions from anybody else. I trust him implicitly.
I found myself suddenly in a car that needed more repairs than it was worth but the wonderful service team and sales team worked with me to trade in my broken car and get me in a new Ford Escape. I cannot say more good things, everyone I interacted with was out of their way helpful and got me a new car that has all the bells and whistles. Sonny Alavicheh was by far the best car sales man I have ever worked with and would not hesitate to go back to him and Ken Gordy Ford in a heart beat for my next new car. If you are in the market for a new car definitely go to Ken Grody Ford.
I walked in, told them what space & payment I needed and they made it happen!!! With in 2 hours... and most of that was me test driving & working on call!!!. Corey was great!!! They have called and checked on me weekly to make sure that I'm still happy and that was 3 weeks ago!!!
Mike Carrozza, from the moment i pulled in took care of me. I had issues with my hood and door check with Rust and called it into FORD right away and got back to me with a solution on the same day. Something you do not see in customer service anymore. From Taking in my car for repair (Which took a week) he kept in touch with me every step along the way. And to go far and beyond made sure all the services in my Vehicle were up to date. He is a key asset to maintenance and service department at GUS MACHADO FORD and look forward to doing maintenance with your team for a long time.
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