Hendrick Dodge Cary

Brought my car in for service and Farra was very helpful and nice during my time at the dealership

Very helpful with my tread in on my truck was very patient with me discussing options

For our most recent service the service foreman (Ted) was excellent. He was very innovative in finding ways to prevent our truck issue from happening again.

long list of issues with this location. between the service team and the mechanics not knowing what each is saying and doing, gives a lot of false details to the customer. was told my breaks were shot at 22,000 miles, and tires again (tires go fast). cost was quoted almost 10k. i went and had three other actual break shops look at it and said no it has 60-70 pct left, while dodge said it is major issue. went back for another oil change and nail in tire, mechanic said breaks are good, the service person said new breaks and tires. now mind you i have the full coverage on the tires and they proceeded to tell me i had to contact the manufacture and set up time for them to meet with the dodge team and see if it is factual claim. what a joke, did i mention they refused to honor my tire warranty of a nail in tire, 180 dollars later one tire fixed. next oil change. they said they did charge me in error, while i was there debating this charge they told me no. guess what i need new breaks again. took it to three other break places again and it was standing at 50% . back in for oil change and another nail. this will be the last i ever go there. breaks again (at 40% according to 3 other locations) nail in tire. told tires are shot and need to replace i asked about the warranty again and in front of a room full of people waiting she walked away mid conversation, and no nothing was said meanly or vulgar. the service mgr heard us going back and forth and closed his door so he wouldn't have to be involved. they lie to get extra services done, do not honor waranty. and the rate the people, i did not have any interaction with males as listed below. they wanted nothing to do with it.

I had a scheduled appointment for an oil change and tire rotation. I requested while it was there, check out a few problems with my vehicle, touch screen, and blind side awareness signal. The drop-off date was Tuesday. I called Wednesday and Thursday to check on my vehicle, due to no one informing me of the status. Both days I was told that my car had not been looked at. When I called Friday, due to frustration, I requested just the oil change. I understand a business can be busy, but why schedule an appointment for my car to just sit in the lot?

Three times I’ve gone into service. Three times I walked out with more issues.

This was the best experience that we have ever had at a dealership. We were apprehensive to visit another Hendrick location as we had the worst experience at your location in Charlotte. Fortunately, the Cary location was a huge improvement. Brevik Tefft greeted us when we arrived for our scheduled appointment and listened to the issues that we were having with the new Jeep Compass which we purchased at Hendrick in Charlotte. Brevik was friendly and professional, he helped us navigate a place nearby to walk and eat while we waited. He said that he would try to get our Compass back to us before lunchtime and not only did we get it back quickly, but all of the issues were resolved. Unfortunately, most of the issues were caused by our last service appointment at your Charlotte dealership. Brevik is outstanding, he carefully paid attention to the details, was responsive and made us feel like our concerns were heard. The tech who provided the service did a great job of repairing everything. Also, the waiting area is clean and comfortable. Will not hesitate to return to Hendrick in Cary. Thank you Brevik and the tech who did the job right!

Would not shop anywhere else. Tyrell and staff found the perfect vehicle for me, within my budget. Will be back for future needs.

First time car buying experience was easy and stress free. Worked with Tyrell, he answered all my questions and made sure I understood everything

Taylor made my experience at Hendrick Dodge incredibly easy and enjoyable. He was straightforward, attentive, and truly worked to get me the best deal possible. I appreciate the transparency and professionalism from start to finish. I’ll definitely be recommending him to friends and family!