Reviews
Good dealership to work with.
Good experience for my first time buying a vehicle form them. I would recommend them to my family and friends. I will go back the next time I’m in the market for a vehicle. Colby was a good salesman’s to work with.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
I am a new customer
Nice place good service will go back next time I need service. Place was clean and they were very helpful for a first time customer.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Multi function tailgate
Multi function tailgate would not lock into place to stay open. Was told this was their first time having the problem so were not familiar with the operation. New part was put on and still did not lock into open position. They thought it was the way it operated. I had to go look at another multi function tailgate and point out to them how it is suppose to operate. They then took the truck back to service again and it was figured out. The tailgate is now working properly. Chris was very courteous.
- Customer service 5.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for sharing this, Rick. We're glad to see everything was taken care of. If there is anything further we can assist with, please do not hesitate to reach out to our team. We hope you have a wonderful day!
Great customer service
Our salesman was great and the whole process went very smooth. Everyone was very helpful and very friendly. My only complaint was the detailing. It looked good during the test drive but when I got home and was looking at the truck, there was dog hair everywhere in the back floorboards, food under the seats, and the compartments were still filthy.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Malachi- Thank you for the nice words about our staff members. We appreciate you taking the time to leave us this feedback. If you have any questions or concerns regarding a specific issue, please feel free to reach out to us directly. Have a great day. -Eduardo Martorell, emartorell@drivelenoircity.com
New key fob
I dealt with Chris and as always he was very professional and courteous throughout the entire process. He is a very valuable employee to the dealership.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for the great review, Brad! We are happy to see that Chris's exceptional service made such a memorable impression on you. We hope to work with you again.
Rollie
Chris, my service advisor, has always been very friendly, knowledgeable, and helpful. He always greets me and asks how he can help me. I have been very satisfied with Chris and Lenoir City Jeep for sales and service,
- Customer service 5.0
- Buying process 4.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for the great review, Roland! We will be sure to thank Chris for providing you with excellent service. We look forward to working with you again!
Great Experience
The entire staff from the sales person to the business manager was helpful and a pleasure to work with. They took time to explain everything including features of the new vehicle.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Xxxxxxxxxxx
Very easy to work with. Buster helped me and my daughter get what we were looking for. I have bought my last 8 cars there and will continue to return.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for your loyal business, Scott! We look forward to the next time we can work with you. Take care until then!
10,000-mile checkup and oil change
Easy to schedule appointment online. Upon arrival, there was no wait before my vehicle was brought back, and the checkup was complete within the estimated time frame. Friendly people, comfortable waiting area.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Michael, thanks for the kind words with our team! We appreciate your business and hope you consider us again in the future.
The sales team reached out to me in a timely...
The sales team reached out to me in a timely matter.unfortunately the vehicle sold within a couple of days...I would definitely refer my family and friends to contact the site for a vehicle
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for the positive review and rating! We are happy to know that you had a good sales experience with us and we appreciate you recommending us! We are always here to help!