Mazda Knoxville

Absolutely the worst car buying experience. All went fine until we received the car. We worked with Bryan. The car we bought was missing the headrests. The previous owner was supposed to send them to the dealership but she didn’t. In the contract it said they would provide us with middle row headrests for my vehicle. After months of asking I finally get the headrests, but they don’t match the interior of my car. When I reached out to Bryan to find out how I can exchange them he will no longer respond to me. My husband called Karl the general manager who said he would handle it and now won’t return our phone calls. We bought out of state and paid for the dealership to deliver the car to us. So the first time they tried to deliver the vehicle the sunroof was shattered. They took it back and to a Toyota dealership and replaced it. They then drove the vehicle up again and upon delivery I tested the sunroof and it makes a horrific noise. I brought this to their attention and was told to take it to our local Toyota dealership and to have them bill Mazda of Knoxville. The dealership here said they need Mazda to contact them before they will do the repairs or I can pay out of pocket and get reimbursement. I am not willing to do that since they have been so difficult to get things resolved. I contacted Mazda corporate to handle things privately but they told me since they are privately owned that I need to handle it on my own. Since Bryan and Karl are no longer being responsive I am left with no other choice. I purchased the vehicle December 16th. It is now April 14th with still no resolution. I want to move on with my life and I want them to uphold their end of the contract.

After searching for a particular vehicle online, I found the one I was interested in at this Mazda dealer in Knoxville and put in a request to be contacted. A Mr. Aaron Mynatt called and started a very friendly car buying experience for me. He was very informative, kind, helpful and engaging with great communication leading up to me visiting the dealership to finalize the sale. The whole process was done remotely with Aaron up until I visited to take delivery and complete the transaction. There was not a question or detail that he did not address, very helpful. After arriving I was introduced to all the other team members involved, all were extremely kind and concerned for my experience there. It was by far the least stressful and pleasant vehicle purchase that I have completed. I would highly recommend working with Aaron and the other staff there that assisted me, from the general manager, sales manager, and finance. For me, it was a pleasant and easy purchase, very satisfied with the whole process from start to finish. Aaron guided the whole thing and made it easy. Kudos to Aaron and the other staff that I was in contact with. Thank you.

Just a thank you to Oscar Smith, Donnie Rawls and Gabriel Mamane for their outstanding assistance during the purchase of a MX 5. I live in Chattanooga and found this specific Miata on-line and called up. I talked with Oscar initially and following our conversation we made a very favorable deal for the purchase. When my wife and I arrived we were favorably impressed with the staff and facilities. We felt very comfortable with their gracious manner and attention to our needs.

I called asking the difference the 2.5 motor and the 2.3 motor I say what's the difference he says true totally different it wont work for what I'm trying to do I tried to tell him what I've done to get it to run and he didnt seem to want to hear it

I purchased my car at Mazda of Knoxville/Twin City of Knoxville. I decided to get the package for oil changes included in my car payment. I have taken my car to the dealer for service 3 times. Two out of 3 times I have had my car towed due to they did not correctly change my oil and I had minimal oil in my car. The first time I was advised that the oil leak was due to they could not properly empty the oil the second time was due to they did not know how to place the plug in my car correctly and broke a gasket connected to the plug. I was not offered a loaner car or any compensation for spending an our an half of my time to get my oil change incorrectly and the next day with my car being out of service for them to fix it. I was advised that they could not warrant my car or help me out because they could not predict the future. I take pride and work hard for my vehicle in which they have caused more damage to my car.

Had excellent service, the new service manager David Ott is absolutely excellent and answered all my questions and concerns and made it very simple for me to understand. He really shows that he cares about his customers. I would highly recommend this service department to anyone who wants reliable service and honest workers.

Made appointment for my service. Left my work two hours early and fought my way through traffic from Oak Ridge to Knoxville , only to be told that they could not service my car today. What a total waste of my time, and the worst customer service experience I have experienced in a long time.

I dropped my car off on Thursday night prior to Memorial Day weekend. This is significant because the service dept was closed until Tuesday. The service rep called back on Friday evening with the news I needed $1400 worth of repairs for my AC to work and that he would need to order the parts and to expect Monday at the earliest. I needed to check to see if the part was under warranty so I wasn't able to call back that day to tell him to order the part. As the car was drivable and the earliest the parts could possibly be there was Thursday, I went to pick it up so I could get back and forth to work. I spoke with the Finance Manager Saturday afternoon to see about getting the keys and he simply told me he could not help me because no one was there that could access the service dept. The car had not been worked on and yet I couldn't have my car. This is unacceptable. So unless you get there before 5:30 Monday-Friday you will never be able to get your car back?? Will someone please explain this to me? Every other dealer on earth can help on weekends and evenings while the dealership is open. Oh, and I was told they don't do curtesy vehicles even though I saw several when I dropped my car off. I was told to check with Enterprise ($179) for a rental. They lost my business and anyone's who will listen to me.

I have owned many vehicles including Cadillac, Corvette, Nissan, Mustang, Dodge, and some I cannot remember. Out of all the car dealers I have dealt with Mazda Knoxville was absolutely the best. There was no pressure from sales for anything I did not want to do. As a matter of fact I was surprised and very pleased with the price and financing of the trade that I got. This would not have been possible at another dealer. Thank You Matt and everyone at Mazda Knoxville for your great service. Lastly for the gift to charity and my gift bag no other dealers ever do.

I have bought two cars from the gentlemen at this dealership and I am treated as family and with great respect every time I go in. The dealership is always clean and well maintained. The service guys always get me in and out as fast as possible and with my schedule sometimes that is a challenge. They have even worked with me when I had odd requests. The parts department has always been straight with me and given me options if they didn't have something available. My 2014 was the first mazda I ever owned and didn't have any issues with it. Now I have a 2016 and expect the same service from it. Love the car and the guys at the dealership.