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Florence and White Ford

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (74 reviews)
Sales hours: 9:00am to 3:00pm
Service hours:
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Sales Service
Monday 9:00am–7:00pm 8:00am–5:30pm
Tuesday 9:00am–7:00pm 8:00am–5:30pm
Wednesday 9:00am–7:00pm 8:00am–5:30pm
Thursday 9:00am–7:00pm 8:00am–5:30pm
Friday 9:00am–7:00pm 8:00am–5:30pm
Saturday 9:00am–3:00pm Closed
Sunday Closed Closed

Meet our employees

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (74 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Stay Away From This Place!!!

When we went to buy a vehicle from this dealership the salesman told me I would need a co signer bc of my credit score. No problem! My mom co signed for me and we used a vehicle in my husband'sname as a trade in. They never had him sign the title over as he wasn't going to be on the new auto loan. We didn't find out that they put the loan in my mom's name only until she received the first letter from the lender. We never received our copies of anything regarding the sale until my mom went back 2 months later. When I went to go refinance the vehicle, we found out that they had used my business income under my mom's name to get the loan done. I couldn't refinance the vehicle because of the fraud committed. Jimmy White tried to get us to settle the matter during the investigation before "it was too late". When we spoke with him in person he stated that the fraud, that has been verified by the lender, is my opinion of what happened and refuses to make it right. This is still on-going. Stay far away from this dealership!

Stay Away From This Place!!!

When we went to buy a vehicle from this dealership the salesman told me I would need a co signer bc of my credit score. No problem! My mom co signed for me and we used a vehicle in my husband'sname as a trade in. They never had him sign the title over as he wasn't going to be on the new auto loan. We didn't find out that they put the loan in my mom's name only until she received the first letter from the lender. We never received our copies of anything regarding the sale until my mom went back 2 months later. When I went to go refinance the vehicle, we found out that they had used my business income under my mom's name to get the loan done. I couldn't refinance the vehicle because of the fraud committed. Jimmy White tried to get us to settle the matter during the investigation before "it was too late". When we spoke with him in person he stated that the fraud, that has been verified by the lender, is my opinion of what happened and refuses to make it right. This is still on-going. Stay far away from this dealership!

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 2.0
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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DONT GO HERE

This dealer lies with impunity to get your money - everything the owner told me he went back on costing us thousands of dollars. They hide their lies behind all the fine print - save yourself the heartache - go anywhere but Florence and White

DONT GO HERE

This dealer lies with impunity to get your money - everything the owner told me he went back on costing us thousands of dollars. They hide their lies behind all the fine print - save yourself the heartache - go anywhere but Florence and White

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 2.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Mr. McHann, we deeply regret to hear this feedback from you. We are a business with integrity. You chose a 16 year old truck with over 154,000 miles on it that had no warranty. We have not lied or mislead you in any way.

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Liars,Poor service, skunks.

There are so nice till they get your money,then its the door in your face.They have different employees every time I call or stop. The service is bad.They say they do all the safety checks but I caught them lying about what was done. Do your self a favor and go elsewhere,even a real small dealership is better than this hole.

Liars,Poor service, skunks.

There are so nice till they get your money,then its the door in your face.They have different employees every time I call or stop. The service is bad.They say they do all the safety checks but I caught them lying about what was done. Do your self a favor and go elsewhere,even a real small dealership is better than this hole.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 3.0
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Sales person

Aaron Dodson is the best sales person and will do anything to get your business and keep your business. He is very knowledgeable and very helpful!

Sales person

Aaron Dodson is the best sales person and will do anything to get your business and keep your business. He is very knowledgeable and very helpful!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Sale person

Florence and white is a good place to buy they listen to what you need and they go to the extreme to get you in to a good vehicle they have good quality people that work there

Sale person

Florence and white is a good place to buy they listen to what you need and they go to the extreme to get you in to a good vehicle they have good quality people that work there

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Bought a real nice f 150 fx2 ecoboost lastnight

Thank you Aaron Dodson and sales team at Florence and white Ford in smithville tn for helping me get a good deal on my new truck. They were very helpful and courteous and honest people.

Bought a real nice f 150 fx2 ecoboost lastnight

Thank you Aaron Dodson and sales team at Florence and white Ford in smithville tn for helping me get a good deal on my new truck. They were very helpful and courteous and honest people.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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ford fiesta 2019

aaron dodson was a superb salesman. he helped us get into a new car when we didn't think it was possible. he spent the time that was necessary to make it happen. we will always be grateful to him.

ford fiesta 2019

aaron dodson was a superb salesman. he helped us get into a new car when we didn't think it was possible. he spent the time that was necessary to make it happen. we will always be grateful to him.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Excellent customer service

Aaron Dodson was a great salesman. He got me in the car I wanted at a price I could afford! I highly recommend Florence and White Ford

Excellent customer service

Aaron Dodson was a great salesman. He got me in the car I wanted at a price I could afford! I highly recommend Florence and White Ford

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Review

Wont find a better group of people. Great service all the way around from sales to service. Highly recommend. The best experience I've ever had buying a vehicle.

Review

Wont find a better group of people. Great service all the way around from sales to service. Highly recommend. The best experience I've ever had buying a vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Satisfied

I was in a hurry for work the day I bought the car. But they were nice enough to let me come back for a detailing and a fill up a few days later!

Satisfied

I was in a hurry for work the day I bought the car. But they were nice enough to let me come back for a detailing and a fill up a few days later!

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process 4.0
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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