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Michael Jordan Nissan

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (472 reviews)
Sales hours:
Service hours:
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Sales Service
Monday 9:00am–7:00pm 7:30am–5:00pm
Tuesday 9:00am–7:00pm 7:30am–5:00pm
Wednesday 9:00am–7:00pm 7:30am–5:00pm
Thursday 9:00am–7:00pm 7:30am–5:00pm
Friday 9:00am–7:00pm 7:30am–5:00pm
Saturday 9:00am–6:00pm 7:30am–4:00pm
Sunday Closed Closed

Inventory

See all 17 vehicles from this dealership.

About our dealership

This seller has been on Cars.com since September 2016.
At our Nissan dealership in Durham NC we strive to provide you with the ultimate car buying or servicing experience. Our tenured sales and service teams have the know-how to help you whether you want to lease a new Nissan or need work done on your current vehicle. Michael Jordan Nissan is a high-volume dealership in central North Carolina and we have the largest service department in the area too. Our TEAM 23 for Life program helps ensure that you enjoy your car-ownership experience. When you're looking to buy a new Nissan or quality pre-owned vehicle, come to our Durham, North Carolina Nissan dealership!
We're all on the same team Team 23!

Service center

Phone number (919) 246-9514

Service hours

Monday
7:30am–5:00pm
Tuesday
7:30am–5:00pm
Wednesday
7:30am–5:00pm
Thursday
7:30am–5:00pm
Friday
7:30am–5:00pm
Saturday
7:30am–4:00pm
Sunday
Closed

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (472 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Great experience! We got a new Rogue for a great price. Only dealership that gave me a lifetime warranty!

Great experience! We got a new Rogue for a great price. Only dealership that gave me a lifetime warranty!

Rating breakdown (out of 5):
Customer service
—
Buying process
—
Quality of repair
—
Overall facilities
—
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for choosing Michael Jordan Nissan and for sharing your positive experience! We are thrilled to hear that you received a great deal on a new Rogue and that our lifetime warranty was a valuable perk for you. Enjoy your new car!

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Tim Snowden great salesman he helped me a lot , if you go to MJ Nissan ask for him

Tim Snowden great salesman he helped me a lot , if you go to MJ Nissan ask for him

Rating breakdown (out of 5):
Customer service
—
Buying process
—
Quality of repair
—
Overall facilities
—
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did not make a purchase
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Dealer response

Thank you for your review! We're thrilled to hear that Tim went above and beyond to assist you. We'll be sure to pass along your kind words and hope to see you at MJ Nissan again soon! #ExcellentCustomerService

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Found a great deal on a certified pre-owned Nissan Altima at MJ Nissan. The car was clean and ready for my arrival. They knew I was short on time so they got some things ready before I got there. Great experience from original contact with Yasmin all the way through to James in the finance dept. HIGHLY RECOMMENDED!

Found a great deal on a certified pre-owned Nissan Altima at MJ Nissan. The car was clean and ready for my arrival. They knew I was short on time so they got some things ready before I got there. Great experience from original contact with Yasmin all the way through to James in the finance dept. HIGHLY RECOMMENDED!

Rating breakdown (out of 5):
Customer service
—
Buying process
—
Quality of repair
—
Overall facilities
—
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hi Charles, thank you for taking the time to leave this great review for our team at Michael Jordan Nissan. We're happy we could meet your expectations! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

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Fast and friendly experience buying my 1st new car! I knew what I wanted and they didn't try to 'sell' me something else. I love my new NISSAN!

Fast and friendly experience buying my 1st new car! I knew what I wanted and they didn't try to 'sell' me something else. I love my new NISSAN!

Rating breakdown (out of 5):
Customer service
—
Buying process
—
Quality of repair
—
Overall facilities
—
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Suzie, Thank you so much for taking the time to let us know how we did. We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Michael Jordan Nissan! We hope you have a great day and enjoy that new Nissan Versa!

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Back in April we bought a Ram Laramie from Michael Jordan Nissan. Within hours of leaving the lot, the vehicle began having problems, starting with an alignment that pulled extremely hard to one side. After driving it for almost two hours to get home, it was very apparent that the alignment needed corrected. Within the next couple days, the charging pad in the front console began not working. A couple of weeks later, it started raining and we noticed a very large leak in the rear window. At that time we took the vehicle in to Michael Jordan Nissan since this was all within a very short time. The used car manager, Jonathan, was very hard to deal with and almost didn’t seem to want to make it right. Eventually he gave us a loaner and they ended up keeping the Ram for close to two weeks. Supposedly the Ram dealership in Durham fixed all of these issues and said the truck was good to go. We make the trip back up to Durham from Fayetteville to pick the Ram up. (All the while the other vehicle we purchased from them was in the shop for a sensor issue when we had JUST purchased that vehicle just days prior) So we had TWO vehicles that were purchased within a month that were both now in the shop. Both used cars. Jonathan was less than compassionate in this situation. We picked the Ram up and a couple of months later we notice the truck smelling really badly. The back window was still leaking, water pouring in the vehicle just as if the window wasn’t there. We take the Ram to the local dealership only to find out this vehicle has been in an accident that wasn’t reported on the carfax and now there are tens of thousands of dollars that are not covered under warranty and we are expected to pay for it on our own. I contacted Sabrina Hemby, who is literally the most amazing person, who immediately told the manager, Jonathan. The manager assured me that if I brought the vehicle to him right that moment, he would work out a deal and get us in something the same, if not better. He had a 2023 Demo he could get us in with no problem. Needless to say…. Many problems! I rushed up to Durham only for Jonathan to advise me that without another 13k down, there was nothing he could do. Excuse me?!? You had me drive two hours to tell me something you could have told me over the phone? Then I find out that while I’m there, he runs my credit WITHOUT my approval to see what I could be approved for. Jonathan then told me that without the 13k down, I would just be stuck with the Ram that was in an accident without my knowledge. Jonathan was “so bothered” by the fact that I wouldn’t fork out 13k that he had to immediately leave the office not to even return. He sent in a finance manager (who is a very close friend of mine and is one of two reasons we have bought over 8 vehicles from them. Corey Hemby and his wife are the ONLY reason we continue to do business with the dealership) in to just buy our truck back and call it even. I really had no choice at this point. So we’ve paid on a vehicle since April to only drive for three of the four months we’ve had it and now you will pay off my loan but I’m now screwed with no second vehicle. I say all of this to say, BUYER BEWARE! Jonathan is very crooked and will screw anyone over to make a dollar.

Back in April we bought a Ram Laramie from Michael Jordan Nissan. Within hours of leaving the lot, the vehicle began having problems, starting with an alignment that pulled extremely hard to one side. After driving it for almost two hours to get home, it was very apparent that the alignment needed corrected. Within the next couple days, the charging pad in the front console began not working. A couple of weeks later, it started raining and we noticed a very large leak in the rear window. At that time we took the vehicle in to Michael Jordan Nissan since this was all within a very short time. The used car manager, Jonathan, was very hard to deal with and almost didn’t seem to want to make it right. Eventually he gave us a loaner and they ended up keeping the Ram for close to two weeks. Supposedly the Ram dealership in Durham fixed all of these issues and said the truck was good to go. We make the trip back up to Durham from Fayetteville to pick the Ram up. (All the while the other vehicle we purchased from them was in the shop for a sensor issue when we had JUST purchased that vehicle just days prior) So we had TWO vehicles that were purchased within a month that were both now in the shop. Both used cars. Jonathan was less than compassionate in this situation. We picked the Ram up and a couple of months later we notice the truck smelling really badly. The back window was still leaking, water pouring in the vehicle just as if the window wasn’t there. We take the Ram to the local dealership only to find out this vehicle has been in an accident that wasn’t reported on the carfax and now there are tens of thousands of dollars that are not covered under warranty and we are expected to pay for it on our own. I contacted Sabrina Hemby, who is literally the most amazing person, who immediately told the manager, Jonathan. The manager assured me that if I brought the vehicle to him right that moment, he would work out a deal and get us in something the same, if not better. He had a 2023 Demo he could get us in with no problem. Needless to say…. Many problems! I rushed up to Durham only for Jonathan to advise me that without another 13k down, there was nothing he could do. Excuse me?!? You had me drive two hours to tell me something you could have told me over the phone? Then I find out that while I’m there, he runs my credit WITHOUT my approval to see what I could be approved for. Jonathan then told me that without the 13k down, I would just be stuck with the Ram that was in an accident without my knowledge. Jonathan was “so bothered” by the fact that I wouldn’t fork out 13k that he had to immediately leave the office not to even return. He sent in a finance manager (who is a very close friend of mine and is one of two reasons we have bought over 8 vehicles from them. Corey Hemby and his wife are the ONLY reason we continue to do business with the dealership) in to just buy our truck back and call it even. I really had no choice at this point. So we’ve paid on a vehicle since April to only drive for three of the four months we’ve had it and now you will pay off my loan but I’m now screwed with no second vehicle. I say all of this to say, BUYER BEWARE! Jonathan is very crooked and will screw anyone over to make a dollar.

Rating breakdown (out of 5):
Customer service
—
Buying process
—
Quality of repair
—
Overall facilities
—
Overall experience
1.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

We apologize that this visit was disappointing. Thank you for discussing this with our management team. Hopefully we rectified the situation.

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One of the best experiences we had buying our new nissan. Everyone from Charles Cody, Corey Hemby and Royce Marten made our purchases so easy. Best people to work with on such a hugh purchase. Thanks to everyone that was involved with our purchase making it a great day for us. Laura and Bill

One of the best experiences we had buying our new nissan. Everyone from Charles Cody, Corey Hemby and Royce Marten made our purchases so easy. Best people to work with on such a hugh purchase. Thanks to everyone that was involved with our purchase making it a great day for us. Laura and Bill

Rating breakdown (out of 5):
Customer service
—
Buying process
—
Quality of repair
—
Overall facilities
—
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Laura And Bill, thank you for your kind review! we are happy to pass along your comments to the team here at Michael Jordan Nissan!

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New and used car buys are tough right now but if you want a straight shooting dealership that will tell you what they can and cannot do up front this is your dealership! No Bs no guff here's what we offer!! Not only that but my salesman/ finance guy for the day Johnthan Cameron listened to me complain about our current insurance company recommended another that saved us $1300 a year! NOW THATS CUSTOMER SERVICE!!!!! BTW new compact and commuter cars aren't what they used to be my wife is in love with her new Sentra. This a solid feature packed car well above expectations for one of a economy car. Not only that on the way home I got 44.9 MPG on 60 and 70 mph freeway.

New and used car buys are tough right now but if you want a straight shooting dealership that will tell you what they can and cannot do up front this is your dealership! No Bs no guff here's what we offer!! Not only that but my salesman/ finance guy for the day Johnthan Cameron listened to me complain about our current insurance company recommended another that saved us $1300 a year! NOW THATS CUSTOMER SERVICE!!!!! BTW new compact and commuter cars aren't what they used to be my wife is in love with her new Sentra. This a solid feature packed car well above expectations for one of a economy car. Not only that on the way home I got 44.9 MPG on 60 and 70 mph freeway.

Rating breakdown (out of 5):
Customer service
5.0
Buying process
—
Quality of repair
—
Overall facilities
—
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you, CARYCLARK123 for your 5-star review. We do our best to provide excellent customer service everyday. We thank you for your business!

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Reviews Profile & Settings Michael Jordan Nissan Sep 5, 2022 Castro28 I took my 2015 Nissan van to the dealer they told me that was the timing chain and paid them $6,200 after replacing the timing chain the problem was worsts and they said the cats need to be replaced they quote for $4,200 (by then I have ordered the cat because they said before that it need to be replaced so I change them van still doing the same after talked with service manager now they said that the problem is the secondary cats and it will be $3,200 more this is a scam for me because they only guessing the diagnostic and make me spend lot of money this can is not worth it the money spent on the repairs but I trust them when the diagnostic was the timing chain even when It was lot of money to replace I moved with the repairs what can go wrong is the dealership the best “mechanic” how wrong I was

Reviews Profile & Settings Michael Jordan Nissan Sep 5, 2022 Castro28 I took my 2015 Nissan van to the dealer they told me that was the timing chain and paid them $6,200 after replacing the timing chain the problem was worsts and they said the cats need to be replaced they quote for $4,200 (by then I have ordered the cat because they said before that it need to be replaced so I change them van still doing the same after talked with service manager now they said that the problem is the secondary cats and it will be $3,200 more this is a scam for me because they only guessing the diagnostic and make me spend lot of money this can is not worth it the money spent on the repairs but I trust them when the diagnostic was the timing chain even when It was lot of money to replace I moved with the repairs what can go wrong is the dealership the best “mechanic” how wrong I was

Rating breakdown (out of 5):
Customer service
1.0
Buying process
—
Quality of repair
—
Overall facilities
—
Overall experience
1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Castro, we truly appreciate your honest feedback.

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I took my 2015 Nissan van to the dealer they told me that was the timing chain and paid them $6,200 after replacing the timing chain the problem was worsts and they said the cats need to be replaced they quote for $4,200 (by then I have ordered the cat because they said before that it need to be replaced so I change them van still doing the same after talked with service manager now they said that the problem is the secondary cats and it will be $3,200 more this is a scam for me because they only guessing the diagnostic and make me spend lot of money this can is not worth it the money spent on the repairs but I trust them when the diagnostic was the timing chain even when It was lit of money to replace I moved with the repairs what can go wrong is the dealership the best “mechanic” how wrong I was

I took my 2015 Nissan van to the dealer they told me that was the timing chain and paid them $6,200 after replacing the timing chain the problem was worsts and they said the cats need to be replaced they quote for $4,200 (by then I have ordered the cat because they said before that it need to be replaced so I change them van still doing the same after talked with service manager now they said that the problem is the secondary cats and it will be $3,200 more this is a scam for me because they only guessing the diagnostic and make me spend lot of money this can is not worth it the money spent on the repairs but I trust them when the diagnostic was the timing chain even when It was lit of money to replace I moved with the repairs what can go wrong is the dealership the best “mechanic” how wrong I was

Rating breakdown (out of 5):
Customer service
3.0
Buying process
—
Quality of repair
1.0
Overall facilities
—
Overall experience
1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We appreciate your honest feedback and will use your comments as a training opportunity. Thank you, Rick Simonette Service & Parts Director

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So i came there today to get a oil change and Rob Carrol went in my arm rest and took my chain out my car,Rick made it seem like i was lying instead of treating me like a customer so some how my chain came up when Rick went to view the camera i don't appreciate the service i got today and i will not be back

So i came there today to get a oil change and Rob Carrol went in my arm rest and took my chain out my car,Rick made it seem like i was lying instead of treating me like a customer so some how my chain came up when Rick went to view the camera i don't appreciate the service i got today and i will not be back

Rating breakdown (out of 5):
Customer service
1.0
Buying process
—
Quality of repair
—
Overall facilities
—
Overall experience
1.0
  • Does not recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
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