Reviews
The service on my car was done within an hour and I got
The service on my car was done within an hour and I got the immediate call. No issues. It couldn’t have been smoother.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
This is the 4th car I’ve bought through Bob.
This is the 4th car I’ve bought through Bob. Obviously I’m pleased. I wouldn’t think of going anywhere else.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
This is a great dealership to do business with.
This is a great dealership to do business with. Their attitude towards the customer is unmatched.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Never felt pressured to buy the vehicle.
Never felt pressured to buy the vehicle. The only thing I didn't care for was that when they showed me what my payments were going to be. they had already added 3 warranties with discussing it with me. Very off putting.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
Excellent service and quick but informative process of
Excellent service and quick but informative process of signing the vehicle. Overall would highly recommend!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Having had a working relationship over the last 24 years
Having had a working relationship over the last 24 years with Basney, I guess I would write them pretty highly. Their attention to detail, to Service and to customer relations is outstanding. It must be. I keep coming back, now for the ninth transaction.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Expensive.
Expensive. left my car at 8:30 am but was done till 5:30 pm
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Kept me informed and explained everything they need to do
Kept me informed and explained everything they need to do and told me the costs upfront.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the review!
Service advisor was caught in a lie.
Service advisor was caught in a lie. Original issue not repaired until after our vehicle was picked up and would not start. We will not be back.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for the review!
I didn’t like the fact that the salesman was scared to
I didn’t like the fact that the salesman was scared to ask the manager the offer I had on the vehicle. Then I found a couple things on the vehicle that needed attention and he shrugged his shoulders and acted like he could care less. I probably should have just left be drove two hours to see the car. I learned my lesson
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does not recommend this dealer
- Shopped for a used car
Thank you for the review!
