Gurley Leep Nissan

My experience with Gurley Leep Nissan was hands-down the best car-buying experience I’ve ever had. Lou greeted me the moment I signaled him—big smile, firm handshake, and zero pressure. He answered every question clearly, listened closely to what I wanted, and never tried to steer me toward anything else. I told him I was putting my car search in his hands, and he earned that trust immediately. A few days later, Lou had my SUV picked out. I told him I wasn’t making the trip unless he was truly confident—and he didn’t waste my time. When we arrived the next day, the Nissan Rogue I came to see was parked right by the front door, ready to go. Lou found exactly what I asked for, followed through on every detail, and made the whole process simple. If you want someone who listens, delivers, and treats you with respect, ask for Lou Hosinski and Connor Kuiper (used car Manager) at Gurley Leep Nissan.

Since my review was removed I'll add it again. I am a single mom of 5 and purchased a 2018 Chrysler pacifica from Gurley leep on February 18th , as of March 17th the power steering completely shut down and Salesman Michael a old 70 year old man sat in my face and told me that whatever was wrong with the vehicle was my problem. Have to tow the car to 2 different mechanics and they told me the job would be $5,000 after already being talked into putting down $3,000. Even the mechanic said to bring it back because it wasn't right what they did !. Still got the dealer tags on the car . God will deal with you guys , believe it . You dont know who comes through those doors and who they belong to ! .

Conner, the Used Car Sales Manager is a piece of work. He had a crass, unwelcoming and self-righteous attitude. The way he (didn’t) take care of my family was actually shocking and such a disappointment. He cast such a stressful and uncomfortable vibe to the experience, and if it wasn’t for our great salesman (Nathan), we would’ve definitely walked. With the way Conner treated us from beginning to end, we were all perplexed as to how he could have arrived at his position, with that style of demeanor and serious lack of customer service. If Gurley Leep Nissan is in your future for car buying, ask for Nathan - but be prepared for Conner. He was undoubtedly very unimpressive for us.

Ken Klein made the process of purchasing my first vehicle on my own easy. I’m so excited that it was so easy.

Ken Klein was so easy to deal with. He was knowledgeable and was able to answer all of our questions. Process was quick and easy.

Fast and quick, Joel Que was excellent. Helped me drive away with a car for my daughter in record time. Thanks to him and everyone at the dealership for a great experience!

Steer clear of Gurley Leep. They don't care about their customers after the sale. My parents had this same experience some years back. I worked with Ken Klein while purchasing my Nissan, and I was initially happy with my experience. Only after my purchase, did I find more scratches on each side of the car, which had been hidden, because the car was filthy and covered in salt. If someone is test driving a car, it needs to be clean!!! The man who helped me sign all of the paperwork said that my title would be sent in the mail. I waited patiently until the temporary plate was closer to expiring, and called Ken. He told me to check with the BMV, because it would be transferred to them. The BMV hadn't received it and Ken said he would look into it, and personally call me back. Days went by and I'd heard nothing, so I called Ken again. He asked if I'd gotten his text, which I had not. It turns out that he had the wrong contact number for me. I was very upset that he didn't follow through and call me, as he said he would. I had to call approximately 5-6 times to follow up about not having received the title for the car that I had paid for, in full, at the time of purchase. This is completely unacceptable. I followed up with the sales manager, Connor, because the BMV charged me a late registration fee, because my temporary plate had expired. Three or four days later, and I haven't received a call from Connor about being reimbursed for that fee that I received because of Gurley Leep's tardiness. I purchased my car in early December and have yet to receive my title. Hopefully this review will keep someone else from making the big mistake of purchasing here.

Steer clear of Gurley Leep. They don't care about their customers after the sale. My parents had this same experience some years back. I worked with Ken Klein while purchasing my Nissan, and I was initially happy with my experience. Only after my purchase, did I find more scratches on each side of the car, which had been hidden, because the car was filthy and covered in salt. If someone is test driving a car, it needs to be clean!!! The man who helped me sign all of the paperwork said that my title would be sent in the mail. I waited patiently until the temporary plate was closer to expiring, and called Ken. He told me to check with the BMV, because it would be transferred to them. The BMV hadn't received it and Ken said he would look into it, and personally call me back. Days went by and I'd heard nothing, so I called Ken again. He asked if I'd gotten his text, which I had not. It turns out that he had the wrong contact number for me. I was very upset that he didn't follow through and call me, as he said he would. I had to call approximately 5-6 times to follow up about not having received the title for the car that I had paid for, in full, at the time of purchase. This is completely unacceptable. I followed up with the sales manager, Connor, because the BMV charged me a late registration fee, because my temporary plate had expired. Three or four days later, and I haven't received a call from Connor about being reimbursed for that fee that I received because of Gurley Leep's tardiness. I purchased my car in early December and have yet to receive my title. Hopefully this review will keep someone else from making the big mistake of purchasing here.

Working with Veronica was a good process. She’s knowledgeable and very easy to work with. We had some questions after the purchase, and she was very helpful in getting those answered. Definitely would recommend working with her if you’re buying a Nissan in the South Bend area. However, the process prior to working with her was not great. We walked in and got a salesperson who was very new on the job. I think his 2nd day. Instead of him shadowing a salesperson for a while to learn what he needed to know about Nissans, they just let him loose on the floor. He knew nothing about the car we were looking at or about Nissan’s policies related to warranties, financing, etc. We would’ve been better off just googling for answers. Please. Train your employees before letting them work with customers. He did get snitched salesperson to help answer our questions, but he too was unable to answer basic questions about the differences between different models. Really happy we landed with Veronica. If you go to Gurley Leep, be diligent about who you work with.

Jake was a great salesman and worked with us to get a car that fit our budget and need. Highly recommend my man Jake, he goes hard.