Gurley Leep Nissan

Steer clear of Gurley Leep. They don't care about their customers after the sale. My parents had this same experience some years back. I worked with Ken Klein while purchasing my Nissan, and I was initially happy with my experience. Only after my purchase, did I find more scratches on each side of the car, which had been hidden, because the car was filthy and covered in salt. If someone is test driving a car, it needs to be clean!!! The man who helped me sign all of the paperwork said that my title would be sent in the mail. I waited patiently until the temporary plate was closer to expiring, and called Ken. He told me to check with the BMV, because it would be transferred to them. The BMV hadn't received it and Ken said he would look into it, and personally call me back. Days went by and I'd heard nothing, so I called Ken again. He asked if I'd gotten his text, which I had not. It turns out that he had the wrong contact number for me. I was very upset that he didn't follow through and call me, as he said he would. I had to call approximately 5-6 times to follow up about not having received the title for the car that I had paid for, in full, at the time of purchase. This is completely unacceptable. I followed up with the sales manager, Connor, because the BMV charged me a late registration fee, because my temporary plate had expired. Three or four days later, and I haven't received a call from Connor about being reimbursed for that fee that I received because of Gurley Leep's tardiness. I purchased my car in early December and have yet to receive my title. Hopefully this review will keep someone else from making the big mistake of purchasing here.

Steer clear of Gurley Leep. They don't care about their customers after the sale. My parents had this same experience some years back. I worked with Ken Klein while purchasing my Nissan, and I was initially happy with my experience. Only after my purchase, did I find more scratches on each side of the car, which had been hidden, because the car was filthy and covered in salt. If someone is test driving a car, it needs to be clean!!! The man who helped me sign all of the paperwork said that my title would be sent in the mail. I waited patiently until the temporary plate was closer to expiring, and called Ken. He told me to check with the BMV, because it would be transferred to them. The BMV hadn't received it and Ken said he would look into it, and personally call me back. Days went by and I'd heard nothing, so I called Ken again. He asked if I'd gotten his text, which I had not. It turns out that he had the wrong contact number for me. I was very upset that he didn't follow through and call me, as he said he would. I had to call approximately 5-6 times to follow up about not having received the title for the car that I had paid for, in full, at the time of purchase. This is completely unacceptable. I followed up with the sales manager, Connor, because the BMV charged me a late registration fee, because my temporary plate had expired. Three or four days later, and I haven't received a call from Connor about being reimbursed for that fee that I received because of Gurley Leep's tardiness. I purchased my car in early December and have yet to receive my title. Hopefully this review will keep someone else from making the big mistake of purchasing here.

Working with Veronica was a good process. She’s knowledgeable and very easy to work with. We had some questions after the purchase, and she was very helpful in getting those answered. Definitely would recommend working with her if you’re buying a Nissan in the South Bend area. However, the process prior to working with her was not great. We walked in and got a salesperson who was very new on the job. I think his 2nd day. Instead of him shadowing a salesperson for a while to learn what he needed to know about Nissans, they just let him loose on the floor. He knew nothing about the car we were looking at or about Nissan’s policies related to warranties, financing, etc. We would’ve been better off just googling for answers. Please. Train your employees before letting them work with customers. He did get snitched salesperson to help answer our questions, but he too was unable to answer basic questions about the differences between different models. Really happy we landed with Veronica. If you go to Gurley Leep, be diligent about who you work with.

Jake was a great salesman and worked with us to get a car that fit our budget and need. Highly recommend my man Jake, he goes hard.

They were responsive to my request. They reached back out to me in a reasonable time frame with answers to my questions

The customer service is excellent and I always have a great experience every time I take my car in for service

This place is a complete joke! Took my car in they told me that it was the throttle body tried to charge me $1,800 I went and bought a throttle body for $200 put it on took it back the next day then they couldn't figure out what was wrong with my car after they already charged me $25 to tell me it was the throttle body they refuse to refund my $205 and still can't tell me what is wrong with my car tried to charge me another $1,600 to change out of the computer ECM

Very helpful and nice. Took their time explaining things. Recommend highly. Thanks for everything! Love my new car

I’ve had exceptional service! They made sure all of my needs were met and kept me first in their thoughts! I will recommend friends!

Jake from Gurley Leep Nissan was great! Recommend to anyone looking for a car in the area. Very kind and helpful! Thanks for all the help