Tulsa Hyundai

This dealership is incredibly professional and helpful. Every employee I interacted with was friendly, knowledgeable, and went out of their way to assist.

Kasey was great! She really eased my concerns with my car and ensured I had transportation to and from work.

Top notch; very accommodating! Answered all our questions and concerns. Did not push or try to up sell.

The dealership is lovely- when we arrived they could not find our paperwork- it was a normal misplaced papers even - the person was concert but young and distracted - he found the papers after some searching but I was surprised that it took more than one person to recognize we needed help until. a WOMAN took charge and started the ball rolling - not sure men are up to the task - they found our papers and a tepid apology was delivered - Women were in charge - men seemed lacking Richard Phillips

I took my car in on July 2 because the fuel door was stuck. Unfortunately, it worked when I got there so they wouldn’t fix it because they couldn’t replicate the problem even though I told them that the Internet showed this was a problem that Hyundai knew about about. The next week it stuck again and I had to go back. I live in Pryor so it’s almost an hour drive for me to go into Tulsa. Hannah was very helpful and assured that the fuel door was fixed and ready so that I could get back to Pryor in time for an appointment. She’s a great customer service rep. I don’t understand why Hyundai hasn’t done a recall for this problem.

I am writing to formally express my deep disappointment and frustration regarding the way your dealership has handled an incident involving damage to my wife’s vehicle. During a routine visit, one of your technicians damaged her car while backing it up from the service area. Initially, your team assured us that the service would not be charged due to this mistake. However, because my wife was unable to leave the car that day for immediate repair, we were later informed that we would still be charged for the service. This sudden change in position is not only disappointing but unreasonable. Whether the repair occurs the same day or at a later scheduled time, the dealership’s responsibility for the damage remains unchanged. To make matters worse, we were told the repair could take anywhere from two to seven days. As the vehicle is over 12 years old with nearly 200,000 miles, and we do not have full insurance coverage, your team declined to provide a loaner vehicle or a rental with full insurance. This places an undue burden on my wife, who now has no choice but to rely on Uber to drop off and pick up our six-year-old daughter from school during the repair period. What is most upsetting is that this repair must take place during the first week of my daughter’s school year, the only available time window in my wife’s schedule. This is a critical transition week for our child, and the added stress and logistical burden should not fall on my wife due to an error caused entirely by your team. As her husband, I am currently out of the country and will not return until mid-August, which makes this situation even more difficult. I feel completely helpless as I watch my wife navigate the consequences of a mistake that your dealership has not taken full responsibility for—both in word and in action. I have been a loyal customer of your dealership for nearly a decade, and I expected far more accountability, consistency, and customer care than what has been demonstrated in this situation. Regrettably, this experience has made it clear that my family’s well-being is not a priority. As such, I will no longer be returning to or recommending your services.

They do not listen to their customers. I brought my car in for an oil change, then had to bring it back for one specific reason. They told me I needed extra work on the car totaling almost $6000, and the original problem persists. Every time I take my car here for an oil change i have to take it back to get it fixed.

Sold me a junk as car and lied about maintenance Tulsa Hyundai I am writing to formally express my concern and disappointment regarding a vehicle I recently purchased from your dealership. I bought the vehicle less than 60 days ago and have driven it less than 2,000 miles. Despite this short time and limited use, I was just informed that the vehicle requires over $3,900 in maintenance and repairs. Specifically, I was told the vehicle needs the following: New tires Brakes and rotors replacement Brake fluid flush Coolant flush Air filter and cabin air filter replacement Oil change Hood struts replacement New battery These issues are unacceptable for a vehicle sold by a reputable dealership and suggest that the vehicle was either not properly inspected prior to sale or sold in poor condition without full disclosure. This level of wear and required maintenance is not consistent with a reliable, roadworthy vehicle—especially one sold by a certified dealership. I trusted Tulsa Hyundai to provide a safe and dependable vehicle, and I now feel mislead

I was quoted a price to purchase a Tucson and I put down a $500 deposit to hold the vehicle. Next day came back and signed a lot of papers and then a manger came in and said oh sorry there was a mistake in the quote we gave you! I should have got up and left but at that point of course I was excited to get a new vehicle. So I guess it was a bait and switch scheme and I ended up buying the car for $2000 more than originally quoted. I am happy with the vehicle but feel like the dealership was dishonest with me

They offered a bit one get one on oil change. I came in the same day and they told me I did not qualify for that car. I then brought in my other car and was told I did not qualify for it on that car either. They said if I bring back the first car next time I could do a buy one get one oil change on it. Seems very much like a bait and switch to me.