Reviews
The staff at the service center were working diligently,
The staff at the service center were working diligently, and it was evident they had thoroughly trained their service writers on effective communication. The quality of the work appeared excellent. However, the waiting room was less accommodating. The hard surfaces and echoing acoustics made it uncomfortable, compounded by constant foot traffic. There was no option for semi-private space to take a conference call, as the seating was entirely communal, giving the impression that strangers were expected to engage in group conversations. Additionally, screens were visible from hallways and walkways, and conversations lacked privacy, as they could be easily overheard. I don't know what the architects were thinking when they designed this space.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your feedback! We're glad to hear that our service team provided diligent and effective communication. We also appreciate your input about the waiting room and will take your suggestions into consideration for future improvements. Your experience is important to us, and we strive to make every visit as comfortable as possible.
Tulsa Hyundai had the best price.
Tulsa Hyundai had the best price... beating out Fayetteville, Joplin, and Russellville, AR. Sales team was was pleasant, and Eugene in Finance was fantastic!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your review! We’re delighted to hear you enjoyed our competitive pricing and fantastic service from our sales team and Eugene in Finance. We appreciate your business!
Great service and great people!
Great service and great people! I actually enjoy taking my car in for scheduled services.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your kind words! We're so glad to hear you enjoy your service visits. We truly appreciate your continued trust in us!
Absolutely great service!
Absolutely great service! That is all that I have to say about the current question.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your kind words! We’re so glad to hear you had a great experience. We appreciate your feedback!
Megan, my service technician, met us at the car and was
Megan, my service technician, met us at the car and was super friendly and attentive.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your feedback! We're thrilled to hear Megan provided friendly and attentive service. We appreciate you sharing your experience!
No desire to provide outstanding customer service from
No desire to provide outstanding customer service from any staff members including the general manager. U encourage to explore the service we received and the poor experience. Unless everyone above the dealership is also the same.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
We sincerely apologize for your experience, kjtemple. We strive to provide excellent customer service, and we're disappointed to hear we fell short. Your feedback is important, and we’ll work to address your concerns. Thank you for bringing this to our attention.
Trent was polite, knowledgeable, listened well and helped
Trent was polite, knowledgeable, listened well and helped us through the process quickly and smoothly. He was very respectful of our opinions and desires and exceeded our expectations.Great salesman.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you, Don! We're so glad Trent provided such a smooth and respectful experience. Exceeding expectations is what we strive for—your kind words mean a lot! 🚗🙌
Too long of wait and always finds something to charge
Too long of wait and always finds something to charge for. Charged for oil change and tire rotation which was my understanding it was free for 100000 miles.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
We apologize for the long wait times and any misunderstanding regarding your services. I recommend reaching out to us so we can clarify the details of your coverage and ensure you’re getting the benefits you deserve. Please don’t hesitate to let us know how we can assist further. Sincerely, Daniel Albert
They put my in a very nice loaner.
They put my in a very nice loaner. They resolved the issues to a satisfactory level
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your feedback! We're glad to hear you were happy with the loaner and that the issues were resolved to your satisfaction. We appreciate your trust!
30 days to repair front end suspension tie rods and one
30 days to repair front end suspension tie rods and one strut. Part of the issue was the dealership and their policies but also another big factor was All State Insurance and they're slow approval processes. Because of this I was not able to return home to Texas till weeks after I was supposed to.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
Hi Summer. We sincerely apologize for the delay in repairing your vehicle and the inconvenience it caused, especially with your plans to return to Texas. While some factors were beyond our control, we regret any part of the experience that stemmed from our policies. We appreciate your patience and value your business greatly.