Tulsa Hyundai

Service was good, he told the honest truth about the condition of my car and offered good advice.

If you value communication, reliability, and quality service, avoid this dealership. My experience has been frustrating, with serious communication issues from the start. It is nearly impossible to get in touch with anyone, and when you finally do, you’re often promised a call back that never comes. You’re left to keep calling if you want any kind of response. The service department relies heavily on texting, which is fine—except that texts are rarely returned promptly, if at all. When I did receive a response, it often came across as dismissive, especially from the service rep, Nate. Rather than addressing my concerns, he tended to place the blame on either myself or his own team’s lack of information. This lack of accountability was both unprofessional and frustrating. Regarding service quality, the work was poor, and my concerns were brushed off as “too high” expectations. For example, I requested repair of a door ding and paint chip under a “we owe” agreement, which was promised during the sale. They initially agreed, but when I picked up the car, the “repair” was a basic touch-up. When I explained that I’d expected a proper fix, they blamed me, claiming this was what was agreed upon. Eventually, they sent the car to a sublet vendor to “repair” the door in the dealership parking lot, resulting in a poorly done job. To add to the list of issues, I discovered that various vehicle maintenance alerts had been disabled, which led to multiple warning lights coming on and various issues I'm out of pocket on repairing now. I have now taken it to another dealership to be maintenanced where I will now be out $3,000 to have the vehicle fixed and driveable. My experience with this dealership has been disappointing and deceptive. I strongly advise against purchasing a vehicle here, particularly if any service work or “we owe” commitments are involved, as they seem likely to cut corners and shift blame. I also left this as a google review and the GM asked me to call him; I've left 2 messages with no call back. My review of this dealership still stands as one of the worst I've ever come across.

All the employees were friendly and helpful. Floor manager Sammy was a big help. The salesman Kenny was helpful in explaining all the electronics to my wife.

Friendly and amazing customer service. Thank you Jimmy and Jorge for staying late and taking care of me.

Justin navigates me thru a fairly complex out of state lease. Only complaint is that the finance teams software was down which caused me a two hour wait at the dealership. I think they are really trying to improve the dealership experience.

Never has the parts to repair my G90? This time it was a rear tire?? 4 business days not counting Saturdays??

Great job!! They were able to move my appointment up for me for an out of town trip!! Much appreciated!!

Nice new facility. Took too long to drive in and have a worker meet me. Prices higher than I expected for routine maintenance

Jimmy was easy going and informative. He was knowledgeable without being pushy. I would recommend them.

We have experienced great customer service and communication. We will continue to use them for our vehicle.