Tulsa Hyundai

This dealership and personal helps me on everything I need and answers all my questions

Super friendly service completing a recall. Hannah was great, she estimated not more than 2 hours. They did the recall and balanced the tires in 2 hours.

I purchased my car basically over the phone. I gave them the description of the SUV I wanted to be exact. They found it that day at the price we agreed on. Visited the dealership later in the day and signed the papers. Everything went very smooth - no surprises.

Not transparent or straightforward. Took multiple tries to get the written offer to reflect what was discussed.

Did a good job changing my oil, didn’t make a mess and returned it clean.

Purchasing my new Genesis was very quick and easy. I highly recommend Zander, he was great to work with!

Had vibration on my car brand new car. I test drove a calligraphy, But bought a different one because I had seven seats. I didn’t test drive that one. And when I drove it home, I noticed a vibration. I took it back on Saturday. (That was the earliest that I could get in, Which was less than 48 hours after purchasing the vehicle) They balance the tires, but it’s still not fixed. It has been there ever since aside from one day. The technicians notice shaking, but they can’t identify a problem, but there’s obvious vibration. But now they want me to just” trade the car in” which is the most unreasonable and ridiculous thing that I’ve ever been told. I just spent almost $60,000 on a car that vibrates and they’re just gonna wash their hands of it because they got a sale? I need my transaction canceled and for them to take the car back. I have let them know numerous times I will buy a different car from them, but I’m not purchasing that car. And they’re being so unreasonable and completely unethical in the way that they are dealing with this. They’re chalking it up to me just “not liking the ride of the car” I have already filed a complaint with Hyundai corporate. And I will continue to file complaints with the Better Business Bureau in any other department that I can, as well as make signs and stand outside on public property, letting people know not to do business with you guys if this issue is not resolved! I have been Recording the last several rides with technicians, because all of the text feel a difference. We even test drove a different Santa Fe and the technician could tell the difference between my Santa Fe and that Santa Fe. I had one technician tell me that the vibration felt like a car that he has that has a salvage title that he has to replace the drive train in!! I have that recorded! This is no small issue!! I need it resolved ASAP! I have also not been giving a loaner car at all and you guys have had my car for almost 2 weeks.

Hannah was very helpful and told me everything I needed. She worked around my busy schedule and always answered my text in a few minutes.

Kenyell was knowledgeable about their vehicles. He help me find exactly what I was looking for.

Very clean service area. Prompt assistance and thorough info on what was done and what needs to be done as well.