Reviews
No pressure, pleasant and positive experience.
No pressure, pleasant and positive experience. They got me in the perfect truck for me at a great price and earned my repeat business.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
So glad to hear! We appreciate your business and for taking the time to leave a review!
It was pleasant, fast and easy Staff was extremely
It was pleasant, fast and easy Staff was extremely friendly and courteous would definitely come back again
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
So glad to hear! We appreciate your business and for taking the time to leave a review!
Great Everything you need and want in a dealership so
Great Everything you need and want in a dealership so helpful in every aspect Thankful to have them in our lives
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you! We truly appreciate your business and for taking the time to leave a review!
Easy and enjoyable, as much as a car buying experience
Easy and enjoyable, as much as a car buying experience can be or has ever been in a very long time.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
So glad to hear! We appreciate your business and for taking the time to leave a review!
The cost was more than what I remembered being told.
The cost was more than what I remembered being told. It could be my issue.
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- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for your feedback. We apologize for any confusion regarding the cost of our services. If you could provide us with more information about what you were told previously, we would be happy to review our records and see if there was any miscommunication. Please reach out to our customer care manager, TJ Pardue, at 615-527-5855, to discuss further.
I’m a return customer and have always asked your service so when my truck gave me the notice of a needed oil change on my recent trip to Nashville I knew where I wanted to have that service done. As to be expected when contacted about the service and subsequent inspection there were a number of items that could or should be addressed. Be sides the oil change I mentioned that the wiper fluid pump was not working and could that be looked at as well. When contacted I was quite sure I was told that the pump needed to be replaced and the cost to do so was $144.00 and change. Upon paying the bill it was $300 give or take as I don’t have the receipt in front of me at the moment. I obviously paid the bills but was naturally shocked. I wish I had said something at the time but didn’t. The price on the oil change was fair but the pump caught me off guard.
Buying a vehicle from Miracle Ford was a great experience
Buying a vehicle from Miracle Ford was a great experience solely because of the people we dealt with. Tammy Morrison was delightful to work with; she worked diligently to get us the best deal and then continued to ensure we were satisfied when our vehicle was delivered. Very knowledgeable and professional, she was also friendly and personable. Jim Morgan made the financing an easy process with his knowledge and friendly manner. Donnie Hulan was another positive member of the team we worked with. His honesty and care for the customer are exceptional, taking time and working earnestly until we were completely satisfied with the delivery of our truck. What a great team we had to help us complete our purchase!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for sharing your wonderful experience with us! We're thrilled to hear that Tammy, Jim, and Donnie made your vehicle purchase process seamless and enjoyable. We appreciate your kind words and look forward to seeing you all again soon!
Poor service management.
Poor service management. Poor internal communication. Disappointing vehicle delivery and follow up. Only used dealership based on proximity to home.
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- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a new car
We apologize for anything less than an exceptional experience. We take your feedback seriously and are committed to improving. We would greatly appreciate the opportunity to learn more about your experience and find ways to improve. Please feel free to contact our customer service team at 615-442-3344 so we can discuss this further.
Ryan was very helpful, full of energy, never pressured me
Ryan was very helpful, full of energy, never pressured me to do anything. Truck buying experience was very organized and smooth. Would recommend Ryan to anyone.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
That's great! We're so glad to hear that Ryan, and our entire team was able to make it happen for you. Enjoy your new truck, and we look forward to serving you again soon!
Highly recommend Javier Andrade, he was great to work
Highly recommend Javier Andrade, he was great to work with. He never pressured me and answered all of my questions. He is not like the typical car salesman, I felt like he really listened to my concerns and what I wanted. I will send all of my family and friends to him.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
So glad to hear that Javier was able to deliver such a great experience! We appreciate your business and for taking the time to leave a review!
It was the best one yet I will Will recommend service
It was the best one yet I will Will recommend service department to everyone Best service department I have been to
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
So glad to hear. Thank you! We appreciate your business and for taking the time to leave a review!