[{"id":519821,"personPtyId":42468386,"firstName":"Sandra","lastName":"Jones","titleText":"Financial Services Director","emailTxt":"sjones.miracleford@gmail.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":1,"combinedEmpReviewCnt":38,"imageUrl":"https://cdn-user.dealerrater.com/images/b5e5c413e6ed.jpg","drDealerId":26387,"certifiedEmployee":true,"deptDscrp":"Finance"},{"id":335641,"personPtyId":40207840,"firstName":"Jim","lastName":"Morgan","titleText":"Financial Services Manager","emailTxt":"jimmorganmiracleford@gmail.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":47,"imageUrl":"https://cdn-user.dealerrater.com/images/4728fcea8161.jpg","drDealerId":26387,"certifiedEmployee":true,"deptDscrp":"Finance"},{"id":519826,"personPtyId":42526676,"firstName":"Chris","lastName":"Fitts","titleText":"Internet Sales & Leasing Consultant","emailTxt":"csinc33@hotmail.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":23,"imageUrl":"https://cdn-user.dealerrater.com/images/c9b245967a05.jpg","drDealerId":26387,"dealerEmpStartDtUtc":"1525132800","industryStartDtUtc":"852076800","certifiedEmployee":true,"deptDscrp":"Sales"},{"id":335613,"personPtyId":40183701,"firstName":"Charlie","lastName":"Piper","titleText":"Internet Sales & Leasing Consultant","shortBioText":"Hello, \r\n\r\nMy name is Charlie Piper. I have been with Miracle Ford for four years now. I have lived in Sumner Co. for 31 years as well. I pride myself on excellent customer service to each and every person that I come in contact with. I also take the time to share the knowledge that I have learned about the vehicle's that I sell as well.\r\n\r\nI know the car buying experience is not always the best one. I make the entire buying experience fun and exciting one. From the beginning when I shake your hand, until I hand you the keys at the very end. I keep each one of my customers knowing what is going on every step of the way and take my time with a no pressure approach.\r\n\r\nMiracle Ford is one of the best car dealerships around. It is so nice to work for a family owned business where we focus on the customers and striving to earn everyone's business that we touch. \r\n\r\nIf there is any thing that I can do to assist you, please feel free to contact me any time!","emailTxt":"c.piper.miracleford@gmail.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":40,"imageUrl":"https://cdn-user.dealerrater.com/images/391b6070f4b5.jpg","drDealerId":26387,"dealerEmpStartDtUtc":"1398902400","industryStartDtUtc":"1398902400","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":335644,"personPtyId":40208490,"firstName":"Wayne","lastName":"Hill","titleText":"Service Manager","emailTxt":"service.miracleford@gmail.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":13,"imageUrl":"https://cdn-user.dealerrater.com/images/a5f01a2807bf.jpg","drDealerId":26387,"certifiedEmployee":false,"deptDscrp":"Service"},{"id":362823,"personPtyId":43063436,"firstName":"Juan","lastName":"Aguilar","titleText":"Sales & Leasing Consultant","emailTxt":"j.aguilar.miracleford@gmail.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":9,"imageUrl":"https://cdn-user.dealerrater.com/images/de5c5ff5fc12.jpg","drDealerId":26387,"dealerEmpStartDtUtc":"1470009600","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":336078,"personPtyId":40182508,"firstName":"Mike","lastName":"Dobson","titleText":"Sales & Leasing Consultant","shortBioText":"I have the know how and experience to make your purchase fast and easy.","emailTxt":"mik3108@yahoo.com","combinedEmpAvgRatingNbr":4.6,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":10,"imageUrl":"https://cdn-user.dealerrater.com/images/075f1c31b129.jpg","drDealerId":26387,"dealerEmpStartDtUtc":"1451606400","industryStartDtUtc":"278726400","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":519823,"personPtyId":45993235,"firstName":"Chris","lastName":"Clouse","titleText":"Sales & Leasing Consultant","emailTxt":"chris.s.clouse@gmail.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":6,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":26387,"dealerEmpStartDtUtc":"1519862400","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":428789,"personPtyId":45604906,"firstName":"Ken \"KJ\"","lastName":"Johnson","titleText":"Sales & Leasing Consultant","emailTxt":"kjohnson.miracleford@gmail.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":6,"imageUrl":"https://cdn-user.dealerrater.com/images/d1c7da1ba82d.jpg","drDealerId":26387,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":335629,"personPtyId":40183163,"firstName":"Bryan","lastName":"Hopper","titleText":"Service Advisor","emailTxt":"b.hopper.miracleford@gmail.com","combinedEmpAvgRatingNbr":4.9,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":17,"imageUrl":"https://cdn-user.dealerrater.com/images/1c06da4c38c1.jpg","drDealerId":26387,"dealerEmpStartDtUtc":"1367366400","industryStartDtUtc":"683683200","certifiedEmployee":false,"deptDscrp":"Service"},{"id":555403,"personPtyId":52661142,"firstName":"Joe","lastName":"Bateman","titleText":"Sales Consultant","emailTxt":"joesafety57@gmail.com","combinedRecentReviewCnt":2,"combinedEmpReviewCnt":3,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":26387,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":335646,"firstName":"Marty","lastName":"Denson","titleText":"Body Shop Manager","emailTxt":"miraclefordbodyshop@hotmail.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":5,"imageUrl":"https://cdn-user.dealerrater.com/images/226b00d3d155.jpg","drDealerId":26387,"certifiedEmployee":false,"deptDscrp":"Collision Center"},{"id":335645,"firstName":"Dan","lastName":"Joiner","titleText":"Parts Manager","emailTxt":"parts.miracleford@gmail.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":4,"imageUrl":"https://cdn-user.dealerrater.com/images/849ab90767ec.jpg","drDealerId":26387,"certifiedEmployee":false,"deptDscrp":"Parts"},{"id":538187,"personPtyId":51579549,"firstName":"Amy","lastName":"Bryant","titleText":"BDC/Internet Director","emailTxt":"a.bryant.miracleford@gmail.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":3,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":26387,"dealerEmpStartDtUtc":"1533081600","industryStartDtUtc":"1364774400","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":538197,"personPtyId":47812746,"firstName":"Judy","lastName":"Roberts","titleText":"Receptionist","emailTxt":"mypiano@bellsouth.net","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":2,"imageUrl":"https://cdn-user.dealerrater.com/images/6db6025ad1af.jpg","drDealerId":26387,"dealerEmpStartDtUtc":"1446336000","industryStartDtUtc":"1446336000","certifiedEmployee":false,"deptDscrp":"Administration"}]
Rectangle 48
Sales 9:00 AM - 8:00 PM
Service 7:30 AM - 5:30 PM

Miracle Ford Hours

Sales

Monday

8:30 AM - 8:00 PM

Tuesday

8:30 AM - 8:00 PM

Wednesday

8:30 AM - 8:00 PM

Thursday

9:00 AM - 8:00 PM

Friday

8:30 AM - 8:00 PM

Saturday

8:30 AM - 7:00 PM

Sunday

Closed

Service

Monday

7:30 AM - 5:30 PM

Tuesday

7:30 AM - 5:30 PM

Wednesday

7:30 AM - 5:30 PM

Thursday

7:30 AM - 5:30 PM

Friday

7:30 AM - 5:30 PM

Saturday

8:30 AM - 3:00 PM

Sunday

Closed

About Our Dealership

Dealer on Cars.com since June 2012

A family owned and operated dealership for over 38 years. We love the city of Gallatin and are proud to be a participant

...

in the community. Sound business relationships, like close friendships, become more valued with age.

"It's "Family" that makes the difference."

Reviews

4.8 out of 5 4.8
273 lifetime reviews. Includes reviews of Miracle Ford from DealerRater.com A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 5.0 out of 5
    November 28, 2018

    We came in and got Mr. Joe Bateman. He was extremely helpful and very patient with us. I will be sure to reccomend him for anyone who could use a friendly... hand.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Sireland, Thank you for the 5 star review! We are very pleased that you found Joe Bateman helpful, patient and professional. This describes the typ...e of individual we train each of our salespeople to be. We hope you'll enjoy many years of great service out of your new Ford.


    Worked with:
    Joe Bateman

    Sales Consultant

    NOT RATED

  • 5.0 out of 5
    November 9, 2018

    My sister was in Miracle Ford and was trading in a car for a new Escape. The New car sales manager, Joe Bateman was so friendly and helpful and me and... my husband were in there with her and he wanted to look for a used car so Joe talked to the used car manager Chris Clouse and we found him really honest and helpful also he was so friendly and he put no pressure on us. We came away with a used Ford Escape and we just love it. We will be sure to suggest Miracle Ford to anyone we find that is thinking of buying a new or used car. Thanks again, Trudy and Jack Gains

    Not Applicable
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    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Trudy, Thank you for taking the time to write a review and thank you for the 5 star rating. We are pleased that you found our staff friendly, helpfu...l and non-pressured. It is our goal to approach every customer that way, to give them the information they need to make a decision they are comfortable with. Thank you!


    Worked with:
    Chris Clouse

    Sales & Leasing Consultant

    (5.0) 6 reviews

    Joe Bateman

    Sales Consultant

    NOT RATED

  • May 28, 2017

    I recently moved to the Gallatin Area and wanted to get my Ford F-150 serviced before headed back home to pack up everything to bring back. I checked... out the website and was impressed with what I say so I set up an service appointment. I was welcomed the minute I pulled into the service bay. Wayne Hill, who I did not know was the manager at the time, took my info and asked if I needed any other services done. Then I went to the customer waiting area which had everything I needed to wait...from coffee, vending machines, TV's, and work areas if you brought a laptop which I did. During my wait the General Manager, Jimmy Galvin, Jr. came by to make sure I was having a good visit. My wait was not long and Wayne came back and told me I need my A/C worked on including parts which would have to be ordered..they were covered under my warranty...and we scheduled a day to drop my truck off and pick up my rental. When I came back they had a very nice Ford Fusion waiting for me. My truck was ready the following day. Needless to say, my trip went off without a hitch and my truck is still running great. Miracle Ford will continue to get my business as long as I own my truck! I highly recommend their service department to anyone I know!

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
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    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    November 2, 2018

    Called the morning of Nov. 2, 2018, for a service appointment and was told the first available would be Nov. 21st. Scratch that new F150 I was planning... on next summer.

    Not Applicable
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    Quality of Repair
    Not Applicable
    Friendliness
    Not Applicable
    Pricing
    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Dale E, We¿¿¿re very sorry to have disappointed you. It is unusual for our service department to be booked that far out, but for certain repairs we d...o get backed up. We ask that you contact our Service Manager, Wayne Hill to see if we can offer an alternative that works better for you.

  • 5.0 out of 5
    November 1, 2018

    Excellent experience and great customer service. Chris Fitts did an excellent job following up and finding exactly what we were looking for. As a customer... we would always like a lower price but we were treated fairly in a no pressure environment. We bought a car and weren't "sold" a car.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    4.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    B-O-B Escape, Thank you for the nice review. Chris and Sandra do excellent work for our dealership and we feel fortunate to have them both on our te...am. We¿¿¿re very pleased that our approach to the car buying experience was pleasant and professional for you. We hope you have many years of great service from your new Ford.


    Worked with:
    Sandra Jones

    Financial Services Director

    (5.0) 38 reviews

    Chris Fitts

    Internet Sales & Leasing Consultant

    (5.0) 23 reviews

  • 5.0 out of 5
    October 31, 2018

    My husband and I had a wonderful experience working with the team at Miracle Ford. I highly recommend that you buy your next vehicle from them!!! I know... we will be returning. :)

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Cara, Thank you very much for the nice review and congratulations on your new Ford! Our team works very hard to make all of our customer's experienc...es just like you describe. It's always nice to see that our hard work (and often times long hours) is paying off. We look forward to seeing you back for your vehicle's regular maintenance. :-)


    Worked with:
    Jim Morgan

    Financial Services Manager

    (5.0) 47 reviews

    Chris Fitts

    Internet Sales & Leasing Consultant

    (5.0) 23 reviews

    Amy Bryant

    BDC/Internet Director

    NOT RATED

  • 5.0 out of 5
    October 30, 2018

    Salesman Chris Clouse was top notch. No dealer works harder for any of their customers anywhere. Service, sales and parta all are best in class.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Jim Morgan

    Financial Services Manager

    (5.0) 47 reviews

    Chris Clouse

    Sales & Leasing Consultant

    (5.0) 6 reviews

  • 5.0 out of 5
    October 26, 2018

    C.R. Shock was very honest and straightforward with the details of my trade and fought to get me the best financing. I never felt pressured or uneasy about... anything during the trade-in process. He was great to follow-up quickly with any questions I had after I left with the exact car that I came in for. The whole staff was very friendly and accommodating. I love my new car and intend on keeping it for a long time. But when it???s time to trade again, I???ll head straight back to Miracle Ford. Thanks Tim and C.R.!

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    samgram7, Thank you very much for the nice review and congratulations on your purchase! We work hard to make our customers purchases feel unpressured.... We¿¿¿re proud of our dealership and look forward to more opportunities to assist you in the future.


    Worked with:
    Sandra Jones

    Financial Services Director

    (5.0) 38 reviews

  • 5.0 out of 5
    October 23, 2018

    I am continually satisfied with the service department and the staff who go out of their way to make sure I leave happy. Plus two

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Wayne Hill

    Service Manager

    (5.0) 13 reviews

    Bryan Hopper

    Service Advisor

    (4.9) 17 reviews

    Dan Joiner

    Parts Manager

    NOT RATED

  • 5.0 out of 5
    October 22, 2018

    I went into the dealership late on a Saturday evening to show my wife the 2018 F-150. I did not intend to purchase at the moment, however the salesman... David Flinn asked if they could give me top dollar for my trade (not present at the time) if I would be willing to take a look? Well they were generous with their offer on my site un-seen trade along with deep discounts we were able to put together a deal and I drove home a new 2018 F-150! - Rick Smith

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    4.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    canesfanrs, Thank you very much for taking the time to write a review and especially for your purchase. It is nice to read that we were able to put t...ogether an acceptable purchase for you when you weren't expecting to do it. Our goal is to make it convenient for our customers and by trading without seeing your vehicle, it accomplished that. While we sometimes can't do that with older or higher mileage vehicles, when we are able to we try to do so. Thanks again and enjoy your new Ford F-150!

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Miracle Ford

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