Reviews
Very good people to work with.
Very good people to work with. Very helpful in answering any questions. Highly recommend this dealership.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Even in the face of tough supply chain challenges for
Even in the face of tough supply chain challenges for parts and shipping, Owen Ford went above and beyond to get us our new vehicle as quickly as possible, and at a fair price! Everyone involved was attuned to our needs and desires, and kept us informed every step of the way! We look forward to doing business with Owen Ford for years to come!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Customer service the way it should be.
Customer service the way it should be. From order to delivery they were very responsive
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
This is an awesome dealer, the staff really makes your
This is an awesome dealer, the staff really makes your whole experience great! From sales to service
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Everyone at the dealership was extremely helpful.
Everyone at the dealership was extremely helpful. Made the purchase a smooth process. I would highly recommend them for all your vehicle needs.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Great people to work with.
Great people to work with. Very friendly staff. Fair prices and wonderful service department. Our car dealership for life!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Service Repair
Good and fast service. Explained what the repairs entailed.
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities 2.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Quick and courteous service
Staff was very helpful in getting service scheduled. Staff was very friendly and courteous. Service was completed timely without delay. A small issue developed after installation of radio (loose wire), staff went out their way to apologize and to make things right. Only a minor inconvenience and does not impact my likely hood of doing business with dealership in the future.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 3.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
GREAT JOB!
Owen Ford always does an outstanding job in the service department.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for taking the time to share your feedback with us. We appreciate your business. Drive safe, and we'll see you on the road.
For Great Service, it's OWEN FORD< in Jarrett, VA
Had a problem with dead battery. I took my car, after putting a charge on battery, enough to start car, to Owen Ford to be checked out. Mechanic, through testing, found that the battery had a dead cell. He installed a new battery in my 2013 Ford Fusion SE. Car also had a number of recalls by Ford on it, so a couple of them were corrected also, waiting for Ford to supply necessary parts, to dealer, to get the rest corrected. All done was free of charge since the car is still under warranty. This car was purchased at Owen Ford and has only been serviced by Owen Ford. I might add, Shirley Gill, the Owen Ford Service Advisor, is the greatest, not having an appointment for service, she was able to have my problem corrected and had me on the road again, in only a couple of hours. She even phoned me the next day to find out if my no start problem was fixed. To me, for her to check and make sure, that my problem was fixed, to my satisfaction, says a lot for Owen Ford's Service Department. I am confident, that what ever my service needs are, when they say, your car is ready, it really is
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi, Richard! We are happy to hear of your positive experience with our dealership. We listen to the needs of every customer, and we are happy our team was able to provide you with great guidance and knowledgeable expertise. Thank you for taking the time to share your feedback with us.