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Frank Fletcher Superstore

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (342 reviews)

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (342 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Tyler k

Very good service and helpful we what i wanted!!!!!!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Mark Esch sales

He found what we were looking for and found us lots of rebates. He knew everything about the cars we were looking at. Mark made this a painless process.we will be back for next one .a great sales professional Mark Esch!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Mark Esch third time buyer from him

Fletcher has a great selection and the best sales professional Mark Esch was very pleasant and patient and knowledgeable about what I wanted and needed in a new vehicle. Saved us money too!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Jeep Review

Mark was a fantastic dealer while helping me pick out a Jeep Renegade. Over all a great experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Above and beyond

First time buying from the Superstore. The salesman, Alex Cupp, was wonderful. No pressure or worries. Very down to earth, respectful, and kind. Customer service was top notch, arrived and left with a smile and a handshake. Facility was stress free, clean, and a accommodating atmosphere. The new vehicle fits the bill!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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2013 challenger

Tyler koley is the best dealer out there. Helped me get my 2013 challenger. He is awesome to work with and will do as much as he can to help you out.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Acadia GMC

Daven helped us today along with Brad and the lady who verified our insurance. The people were great!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Excellent Experience!

This was our 2nd buying experience from Fletcher & again proved to be completely painless! Tyler Kohley worked with us to get us exactly what we needed!! Highly recommend Fletcher Hyundai. Kem & Kristy Mein

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Best experience in a dealership

I've purchased a couple vehicles at Fletcher, and a few vehicles elsewhere. Fletcher is absolutely the best experience I've ever had in the car buying process. I suppose that could be due to my car salesman, Tyler kohley. I refuse to purchase vehicles from anyone else. He always manages to get a deal done that fits my budget and leaves me with a reliable car. I'd recommend Fletcher to anyone.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Tyler is excellent! Only agent we use and trust.

We found what we needed and Tyler helped us make it happen. Drove away with a new car that was perfect for our family. The dealership needs to male sure it has all the needed forms before selling a car, as being request to return to resign paperwork is very frustrating and inconvenient. Dealership could also improve by offering people who are spending over 20k some sort of refreshments other than cups of water and vending machines on a Saturday. We were there for nearly 6 hours. Luckily a salesman had gotten donuts and offered what was left over to us. Likewise our agent did not ear either which I'm sure is not healthy for anyone. Tyler is always very helpful and checks to make sure we are happy with our purchase. Dealership needs to focus more on speeding up the buying process and offering better or any customer waiting refreshments as this would treating increase me recommending Fletcher again. Otherwise, I will still recommended Tyler but warn my friends of the slow and painful buying process that I've been through 3 times now at this location.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 3.0
  • Quality of repair
  • Overall facilities 3.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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