DeHaven Chevrolet

If you don’t have anything prior scheduled with the service department they won’t do what you need them to do. I asked for them to look at my Apple car play and they said I needed to schedule another time to get it looked at.

Very quick service to fix my Silverado So in order to meet the 15 word minimum I have now typed in 23 words

DeHaven Chevrolet service hàs significantly gone downhill in the last few years to the point I am seriously considering going elsewhere. Most recently, 2 hours for an oil change is extreme. If technicians are in short supply, scheduling should be adjusted accordingly. A multitude of texts and emails were received continuing to remind me of the scheduled appointment. I arrived on time. However, it became obvious the department was not ready for my business. They have implemented a 3% fee for using a charge card, but provide no advance notice so that an alternate method of payment can be brought. Invoice errors have become systemic. This was the third visit where a service representative had to be advised of an error and the invoice amount corrected. I have been a DeHaven customer for many years, but something has changed in the management and focus of the business. From my experience it is not a successful change.

Worst service department ever. After failing to let me know the service tech was going to be on vacation for my service appointment, we rescheduled it for 2weeks out. I dropped off my vehicle the night before and told them the second time what the issue was. I also let them know I can’t carry my cellphone at work so I wouldn’t be able to check it until I was on break. When I checked it there was a text from Shirley Reed asking what the issue was ( I already told them the issue 2 times). So I called her. She explained since she didn’t get a reply they didn’t start working on it. She said the technician was working on a different car and that he probably wouldn’t get mine done that day. I was furious because they had the car 1/2 of the day and didn’t even start working on it because they said they didn’t know the issue. They were told the issue twice on different occasions and still didn’t know? This dealership obviously has no communication between service associates. I ended up telling them don’t bother I was going to take it somewhere else. They also said there might be a diagnosis fee to troubleshoot the issue. I was already told it was under warranty. I will never do business with them again.

Like that they offer Mobil 1 Synthetic and at a very reasonable price versus others.

The staff was very accommodating. They picked my car up from my home 2 hours away, determined the transmission was still under the extended warranty, and did a great job with the repairs and with updates along the way. They then brought the car back to my home. Over all excellent service.

Shirley is always friendly and helpful. Trust Dehaven Chevrolet to take care of NY vehicles.

Scheduled maintenance visit at DeHaven. As usual, Shirley had my car in and out of the Service Department quickly. Another great experience at DeHaven and I definitely recommend them for any automotive needs.

Jim Hooper was great to work with. He was very patient and not pushy. He made sure I was happy with a vehicle before sitting down to discuss numbers. He was able to get me into a vehicle of my dreams! I will be a returning customer for sure!

Friendly and easy to work with. Beyond professional and did all the leg work for me!