DeHaven Chevrolet

Do not waste your time! They will charge you crazy amounts and the staff is not good with communicating. Highly recommended ANYWHERE else

This is my second vehicle that I purchased from DeHaven Chevrolet. Service has been excellent on both over nearly 15 years.

Buying was a great experience with Evan. We did not feel any pressure and he did a great job communicating with us and made sure we understood everything and received what we were looking for.

I have always been pleased with the service but was disappointed with the 3% charge to use my credit card.

One of the best dealerships in the ftwayne area. Sales team is top notch. Their sales manager goes above and beyond to make things go smoothly. Im on my third truck for them and will continue to give them my business.

Very professional and personable staff. Answered all questions and was very accommodating throughout the selling process.

If you don’t have anything prior scheduled with the service department they won’t do what you need them to do. I asked for them to look at my Apple car play and they said I needed to schedule another time to get it looked at.

Very quick service to fix my Silverado So in order to meet the 15 word minimum I have now typed in 23 words

DeHaven Chevrolet service hàs significantly gone downhill in the last few years to the point I am seriously considering going elsewhere. Most recently, 2 hours for an oil change is extreme. If technicians are in short supply, scheduling should be adjusted accordingly. A multitude of texts and emails were received continuing to remind me of the scheduled appointment. I arrived on time. However, it became obvious the department was not ready for my business. They have implemented a 3% fee for using a charge card, but provide no advance notice so that an alternate method of payment can be brought. Invoice errors have become systemic. This was the third visit where a service representative had to be advised of an error and the invoice amount corrected. I have been a DeHaven customer for many years, but something has changed in the management and focus of the business. From my experience it is not a successful change.

Worst service department ever. After failing to let me know the service tech was going to be on vacation for my service appointment, we rescheduled it for 2weeks out. I dropped off my vehicle the night before and told them the second time what the issue was. I also let them know I can’t carry my cellphone at work so I wouldn’t be able to check it until I was on break. When I checked it there was a text from Shirley Reed asking what the issue was ( I already told them the issue 2 times). So I called her. She explained since she didn’t get a reply they didn’t start working on it. She said the technician was working on a different car and that he probably wouldn’t get mine done that day. I was furious because they had the car 1/2 of the day and didn’t even start working on it because they said they didn’t know the issue. They were told the issue twice on different occasions and still didn’t know? This dealership obviously has no communication between service associates. I ended up telling them don’t bother I was going to take it somewhere else. They also said there might be a diagnosis fee to troubleshoot the issue. I was already told it was under warranty. I will never do business with them again.