Reviews
I have been to your dealership three times this month no one has even looked at my car yet. Keeps getting rescheduled and I have a trunk actuator that I want fixed. So that I can use my trunk again. You were suppose to call me back to let me know when you actually had a tech to fix it. You have not and it's been eight days since the last visit. Each time I have spent two to five hours at your dealership waiting for them to fix it. With an appointment, only to be told that there is no one there and they are on "vacation". How long is this "vacation"? It's been going on for three weeks now. Also, greet your customers when they come in to do business with you. All three times I have been in your dealership no one has said, " Hi, how may I help you?" when coming in to your service department. Gave me the impression that you all hate customers and your jobs.
I have been to your dealership three times this month no one has even looked at my car yet. Keeps getting rescheduled and I have a trunk actuator that I want fixed. So that I can use my trunk again. You were suppose to call me back to let me know when you actually had a tech to fix it. You have not and it's been eight days since the last visit. Each time I have spent two to five hours at your dealership waiting for them to fix it. With an appointment, only to be told that there is no one there and they are on "vacation". How long is this "vacation"? It's been going on for three weeks now. Also, greet your customers when they come in to do business with you. All three times I have been in your dealership no one has said, " Hi, how may I help you?" when coming in to your service department. Gave me the impression that you all hate customers and your jobs.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
Good,good,friendly service.Everything went smoothly.No problems with financing or service department. Overall well done.
Good,good,friendly service.Everything went smoothly.No problems with financing or service department. Overall well done.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
I was extremely happy with Jim Hooper and the rest of the team. They walked me through all of the paper work and Jim explained all the details of my new Trax. Thanks for all your help.
I was extremely happy with Jim Hooper and the rest of the team. They walked me through all of the paper work and Jim explained all the details of my new Trax. Thanks for all your help.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Matched Tire Rack prices for my new tires. Most reasonable mounting fees I think I've ever paid. Very patient with a demanding customer.
Matched Tire Rack prices for my new tires. Most reasonable mounting fees I think I've ever paid. Very patient with a demanding customer.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Service Department has done an excellent job for me for over 15 years. The rare problems have been handled rapidly and to my satisfaction.
Service Department has done an excellent job for me for over 15 years. The rare problems have been handled rapidly and to my satisfaction.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
They were ready to work on truck on time, and waiting area was comfortable. Good job Dehaven.
They were ready to work on truck on time, and waiting area was comfortable. Good job Dehaven.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Great service!! Very accommodating! Dehaven is my dealership of choice! I recommend Dehaven to all of my friends.
Great service!! Very accommodating! Dehaven is my dealership of choice! I recommend Dehaven to all of my friends.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Scott and Nick at DeHaven were nothing short of amazing! We had a very unique and unpredictable situation and they helped us through the whole process with ease and compassion. It was worth the 3.5 hour drive one way to make this purchase.
Scott and Nick at DeHaven were nothing short of amazing! We had a very unique and unpredictable situation and they helped us through the whole process with ease and compassion. It was worth the 3.5 hour drive one way to make this purchase.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Always great and friendly service. Shirley goes out of her way to make sure I am taken care of.
Always great and friendly service. Shirley goes out of her way to make sure I am taken care of.
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- Overall experience
- 4.0
- Does recommend this dealer
- Came in for service or repair
Great service dept. and the service done on my vehicle was done in a very quick period of time.
Great service dept. and the service done on my vehicle was done in a very quick period of time.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair