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Whitten Brothers of Richmond

(863 reviews)
Visit Whitten Brothers of Richmond
Sales hours: 9:00am to 8:00pm
Service hours: 9:00am to 6:00pm
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Sales Service
Monday 9:00am–8:00pm 9:00am–6:00pm
Tuesday 9:00am–8:00pm 9:00am–6:00pm
Wednesday 9:00am–8:00pm 9:00am–6:00pm
Thursday 9:00am–8:00pm 9:00am–6:00pm
Friday 9:00am–8:00pm 9:00am–6:00pm
Saturday 9:00am–6:00pm Closed
Sunday Closed Closed
2020 consumer dealer award
View 2 awards
2020 consumer dealer award 2019 consumer dealer award
New (877) 280-0203 (877) 280-0203
Used (866) 966-0854 (866) 966-0854
Service (877) 501-3980 (877) 501-3980

Reviews

(863 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Whitten Brothers of Richmond from DealerRater.

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Customer Service

Customer Service was excellent. Curtis and the rest of the team went out of their way to find the vehicle with the equipment I was looking for. No high pressure sales from group, which we appreciated. We had walked away from two other dealers for this reason. Curtis did a great job reviewing the technology in the new vehicle. All staff that I came in touch with were pleasant and helpful in answering all my questions.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

Great experience

We had a great experience. Mark was wonderful. He definitely helped us make a very educated decision before we purchased. We walked away with our dream car!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

Relaxed quick and easy

There was no high pressure sales pitch just good information giving about the truck I was looking at to buy. My sales person Trey did a great job helping me with my selection and making the process very painless.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

Excellent Service

I’ve bought a few different vehicles over the years and have never had a better expierence than I had at Whitten Brothers. Trevon was an excellent sale representative and was able to quickly and attentively answer any and all questions that I had. If I ever decide to buy a car again, it will definitely be from this company.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

Excellent customer experience

Ordered a new Dodge Challenger SRT 392 from Bruce Anderson. The negotiations and ordering process was great. Bruce and the sales manager kept me informed as to where the vehicle was in production and delivery. Upon delivery the car looked great and Bruce went over all the settings with me on the car. No pressure sales!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Great to work with and great price.

they were very easy to work with and had the best price I could find. I ordered a car from them without any issues at all.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Wonderful!

Everyone was polite, friendly and efficient-an excellent experience ! Thanks so much for the fabulous Sahara Unlimited. I can’t wait for summer to come!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

Brice BBQ Anderson

Bruce Anderson is one of the nicest people I have ever met. He made us feel comfortable and completely at ease while going through this process. He explained everything in its entirety and made sure we were kept up to date through every part of the process. I would definitely give him a great review for salemanship.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

Quick And Easy Buying Experience

The staff was great to work with! This is the second vehicle I've purchased from Whitten. They made it as quick and simple as possible.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

First New Car Experience - Easier Than Expected

I wasn't sure if I was getting a new car, used car or even if they had the one I wanted. Within a couple glances of the huge inventory of Jeep Wranglers I found exactly what I wanted at the price I needed. Before I knew it, I was walking out the door with a 4-Door Wrangler with 9 miles on it. No hassle, no xx and certainly no regrets. THANKS!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.