Whitten Brothers of Richmond

The staff really spend a lot of time answering my questions, fulfilling my needs, and making this purchase quite comfortable. When they didn't have what I wanted in stock, they searched and found one and snatched it up for me.

It was a great experience working with Whitten Brothers and Richmond and Josh our salesman. It was quick process (I was happy especially since I live in MD) and Josh was a great guy. If you go here ask for Josh.

I looked online for my next car and found a 2011 Chevrolet Traverse, all the bells and whistles. I traded my 2006 Chevrolet HHR with over 169K miles. I met with Monty Baker. Right away I knew this was an honest sales representative. He took care of me from start to finish. I had special financing needs due to poor credit and just coming out of a C-13 Bankruptcy. It took longer than usual to complete the deal, but they made it happen. I was thrilled because I did not think I had a snowball's chance in a fire of getting a loan. They did it!! If you are looking for a new or used vehicle, Monty Baker is your man. He treated me like I had a credit score of 900+ and like I had a wad of cash on me. i didn't, but he gave me the very same individual attention, never left my side and went over all the details of my purchase. No surprises, no hidden fees. he was upfront and honest and very confident that he could help me, and he did. I would recommend this dealership to anyone, especially with getting the perk of free inspections for the life of ownership.

I looked online for my next car and found a 2011 Chevrolet Traverse, all the bells and whistles. I traded my 2006 Chevrolet HHR with over 169K miles. I met with Monty Baker. Right away I knew this was an honest sales representative. He took care of me from start to finish. I had special financing needs due to poor credit and just coming out of a C-13 Bankruptcy. It took longer than usual to complete the deal, but they made it happen. I was thrilled because I did not think I had a snowball's chance in a fire of getting a loan. They did it!! If you are looking for a new or used vehicle, Monty Baker is your man. He treated me like I had a credit score of 900+ and like I had a wad of cash on me. i didn't, but he gave me the very same individual attention, never left my side and went over all the details of my purchase. No surprises, no hidden fees. he was upfront and honest and very confident that he could help me, and he did. I would recommend this dealership to anyone, espescially with getting the perk of free inspections for the life of ownership.

I purchased a 2016 Jeep Wrangler. I am very pleased with the whole sales experience at Whitten Brothers. My sales person Matt Audet was very professional in a casual way with absolutely NO high pressure tactics! I will definitely recommend Matt and Whitten Brothers!

I previously posted a bad experience with the Service Department. Today everyone at Whitten Brothers went out of their way to correct what happened and perform satisfactory service. Thank you

I was treated fairly and courteously by the salesman, although on 2 different occasions he neglected to get back to me with information I requested. My problems occurred with the Service Department. One of the items I requested was done but not completely. Another item requested was done incorrectly. Another item requested was not done at all. When I picked my car up, the entire driver's area was trashed. The floor was covered with dirt, there were shoe prints on the door, on the scuff plate and on the side of the console. It took me an hour to clean the car when I got home. This was a car less than a week old. The people in Service were nice but I will not be returning to this dealership.

"BIG BOB" is the best guy to talk to. I was expecting to meet a sales man. Instead I met someone that I can truly call a friend. Bob understood my family's needs and made sure they were met. As a note, our son is in a wheelchair and Bob made every accommodation possible to make sure we got the right vehicle for our son.

Had an amazing experience at Whitten Brothers Richmond, would recommend them to anyone, i had my 13 month old daughter with me and they helped me keep her entertained through the process, very very happy with my experience.

On February 19, 2016, I purchased my second new Grand Cherokee Overland from Whitten Brothers. The first purchase was in 2012. I ordered each Jeep, and Jay Lipchak was my salesman for both purchases. He was consistently professional, knowledgeable, and helpful in answering my countless questions, and aiding me through the ordering and delivery process. Jay continuously kept me informed as to the status of my Jeeps through this process. I am 68 years old, and I have purchased 13 new cars in my lifetime. I would rate Jay as the best salesman I have worked with in purchasing a vehicle. I appreciate the fact that he pays attention to all the details involved in the process. Likewise, I have found the Service Department at Whitten Brothers to be exceptional. They, also, are professional and knowledgeable, and they are the best service department I have used in my lifetime. I think the most impressive aspect of the department is the fact that they honestly explain the work that they recommend you have done on your cars without pressuring you to get it done. I have dealt with many service departments that constantly push customers to get all work done immediately. That attitude often left me with the impression that they were more interested in making profits than honestly trying to help the customer. This doesn't happen at Whitten Brothers. They will tell you what they believe needs to be done immediately and what can be delayed for several months. I completely trust their recommendations. I strongly recommend Whitten Brothers to anyone interested in buying a car or truck.