Price Ford of Turlock

I entered into communications over a vehicle located at Price Ford in Turlock, CA. I am located in Colorado. After multiple verbal phone calls regarding condition of vehicle with Dylan (sales rep), I gave him my credit card information for a deposit/hold on the vehicle while it was sent to a mechanic for a pre-purchase inspection paid for by myself at the cost of $199.99. He assured me the vehicle would be pulled from the lot and would not be sold until taken for inspection and communications after. Communications fell away following the cars return to the dealership after inspection. There were several "safety concerns" that had to be addressed prior to me deciding to purchase the vehicle that Dylan and his assistant, Joe, agreed to - battery replacement and exterior bulbs that were causing additional dash warnings. Communications again ceased as I repeatedly tried to find out what was being done with this vehicle since I was still interested. I received a phone call a week later from Joe informing me of the "bad news" that the vehicle had been sold despite my deposit. I phoned Chuck, the dealership sales manager, and left him a message, which he did not return. I phoned again 2 days later and left another message. He then returned my call and after I asked for reimbursement for the $199.99 pre-purchase inspection since I had a hold on the vehicle, he adamantly refused stating it was my prerogative to have this completed. This is despite the only reason I went forward with the inspection, at my cost, was due to the hold on the vehicle, and being reassured it would NOT be sold. They went against a verbal agreement entered into with myself and Dylan, the sales rep. In no way do I recommend this dealership who is unable to keep their word. Run away and find a reputable group that will actually be on your side. I invite the owners to reach out to me. This is just the first of many social media sites that these actions will be shared.

I was in the market to purchase a new or fairly used vehicle, I enlisted a few friends that are more experienced in purchasing cars & truck, I did go to 2 other dealerships to test drive other brands of trucks, 1st dealership no one helped us, second I did not like the sales staff, felt like they were not sincere in my needs. My favorite truck has always been the Ford, so I saved the best for last, was looking at the Explorers, new & used, but when I saw the new black F150 and test drove it I was "in love". Homer was fabulous at all my questions and getting me the best loan. Thanks to Homer and your awesome selection of vehicles I came home with a truck I have always wanted to buy.

I am extremely happy at the ease of purchasing my truck. Great job.

Good service all the way around. Very flexible as I changed my service and it was accommodated. Fast and friendly from everyone. Service Manager, Brian was knowledgeable and helpful.

THE ENTIRE SERVICE DEPARTMENT WAS VERY HELPFUL AND THOROUGH WHILE RESOLVING MY ELECTRONIC THROTTLE BODY MALFUNCTION, ALONG WITH PROVIDING A LOANER CAR WITHOUT QUESTION.

Bought my 2014 Ford Edge at Price Ford with 26K miles. Overall very positive buying experience. Took it in 4K miles later for 30K service and was told it needed Transmission fluid change, coolant change, and fuel filter change. Was not asked about history of the vehicle or how the vehicle is used. Was later told they always recommend service as if the vehicle is run under extreme conditions. This seems to me to be unnecessary and far different than the owners manual recommendations. I would have liked to have been informed about the rational of their recommendations. Will not be returning for service or to purchase my next Ford.

This is our third purchase from Ernie and Hugh for ourselves and the fifth for family members. We have always valued the help and advice from the service department especially from Mark and Nick Eddie, if we are going to buy another vehicle Price will be where we will go. Gene & Teresa Dias

I came to Ford thinking there is no way I will be approved for financing. I was and I received the car that I really wanted a Ford Edge. The staff was very nice and respectful they worked with my on my situation and helped me get into a car, and I will always come back if I am looking into another car.

Service was done in a timely manner. Magazines could have been a bit more varied.

Very good service, great people from the service department, sales etc. the best dealership I have ever worked with. I can't say enough about this Dealership.