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West Broad Hyundai

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (136 reviews)

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (136 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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0 stars is too good!

0 stars is too good!! Unreliable& dishonest. Don’t trust this dealership. They don’t care about you.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Service team is on point

Had a great experience in service with Lee Keyt!! He didn't make any ridiculous promises he couldn't deliver and I am very appreciative of that. Still had my car in and out in a reasonable time. Great job service dept. I will return!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Mark WILLIAMS

Mark did a wonderful job on making sure my car got fix and done right with the repairs Thank You so much Mark WILLIAMS so if anything go wrong with my car he said I can bring it back so they can fix it for me

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Service

work done and finished at promised time. pleasant atmosphere and service people are friendly and make sure you leave with a smile. definitely recommend for service on your hyundai

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Exceptional Service

I needed several things performed on my SUV. It was completed by 0930. I was prepared to be there for some time. I had brought my food with me. Didn't get a chance to consume it.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Good service

Due to a massive recall, I could not get an appointment for at least three weeks at the nearby dealership for a much needed oil change. I took a chance since I was in the West End and went by West Broad Hyundai to see if they could work me in which they could. I only had to wait an hour. And they found a nail in my tire so an additional forty five minutes had that problem fixed, too.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Good service

Due to a massive recall, I could not get an appointment for at least three weeks at the nearby dealership for a much needed oil change. I took a chance since I was in the West End and went by West Broad Hyundai to see if they could work me in which they could. I only had to wait an hour. And they found a nail in my tire so an additional forty five minutes had that problem fixed, too.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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First Visit

This was my first visit to Hyundai West Broad. Arrived and decided to wait on my car. It didn't take too long for my first check-up and inspection. Everyone was very nice, and the place was extremely clean.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Recent Service Experience

As with all of my service visits to West Broad Hyundai, my recent visit to get my car inspected was excellent. Despite my car having to be rejected because a part had to be ordered for it to pass inspection. My Service advisor, Mark Williams went over everything in great detail. He made me feel that the situation would be corrected ASAP.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 4.0
  • Quality of repair 5.0
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Ioniq5 purchase

great experience--everyone made the experience quick and easy and the vehicle is truly impressive. The ad agency for this dealership is truly astounding as well

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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