Fort Wayne Nissan

I will NEVER buy from FW Nissan again and I do NOT recommend them. We bought a 2020 Mazda CX-5 on Oct. 16th. During the test drive we noticed a very subtle audible chirp when shifting from 3rd to 4th gear, the salesman who was riding along (self-admitted not knowing much about cars) said that it was probably one of the safety features. When talking to him two days later I notified him that it did it all the way home and when my wife drove to work the next day, his reply was to give it a week or two and if it was still doing it he would schedule a service call. We waited 2 days and scheduled it ourselves. We took the car to FW Nissan on our scheduled date of Nov 1st, it took them 2 days to look at it and said that they could hear the chirp but was unable to diagnose it and suggested that we take it to a Mazda dealership. We took it to Mazda on Nov 6th and then had it diagnosed that day as a bad torque converter and could have it fixed inside of 3 days. I think FW Nissan was counting on Mazda paying for it (the vehicle had just over 60k miles on a 60k mile powertrain warranty) or the extended warranty we purchased it would cover it. Turns out Mazda wouldn't cover it because we didn't purchase the vehicle there and the extended warranty wouldn't cover it because it was a pre-existing issue when we bought the vehicle. FW Nissan said that they would cover the repairs (as well as they should) but I guess they didn't want to pay dealership costs and said that since they were paying for it they would take it to their preferred place which was Jess Lewis Transmission, I relayed my displeasure of not having it done at an actual Mazda dealership but it fell on deaf ears. It took another week and a half to figure out whether the extended warranty was going to pay for it and a lot of finger pointing as to who was causing this delay. On Nov 15th we were told that it was a 2 week wait to get it in at Lewis Transmission and another week to get the repair done (Mazda could have had this done in 3 days). Contacted FW Nissan on Dec 4th (2 days shy of 3 weeks) and was told that it would be ready today, Dec 8th. Contacted FW Nissan today and was told that the wrong part was sent (I really don't know what the real reason was because I got conflicting reasons) and it now won't be ready until mid-week next week. Was advised that I could call Lewis Transmission to verify this, when talking to them they would give me zero information on my OWN vehicle and to go through FW Nissan for information. This whole ordeal has been a complete mess with no information being given unless I request it, not being notified of delays and ALL of this could have been done if they would have just let the Mazda dealership (that they told me to take it to) to fix the issue and could have had it back on Nov 8th or 9th. As of today, Dec 8th, we bought the car 53 days ago and it has been in for 33 days on a <3 day fix. TL/DR: Oct 16th - Bought vehicle Nov 1st-2nd - vehicle at FW Nissan, they were unable to diagnose exact issue Nov 6th-Nov 15th - vehicle at Mazda while FW Nissan drug their feet in returning calls to Mazda and the extended warranty company, could have been finished in about 3 days. Nov 15th-Present - at Lewis Transmission, told it would be done by Dec 6th, told on Dec 4th it would be done Dec 8th, told on Dec 8th it would be done mid-week next week. Stay tuned... will update...

I had a great experience at FW Nissan. Keidrik helped me the entire way and was extremely accommodating. I got a cute Chevy Spark that beat market value by a grand. And the customer service was unbelievable. I felt very secure and taken care of here!

Very kind and helpful team. They made the whole experience seamless and fast. Gage Underwood gave me all the information and made sure I had the best financing I could get!

We were helped by Nichole Moerhing on a rainy Friday night. My Daughter was looking for her first big girl SUV. Nichole was amazing and stayed late to help us through the process. She bought the second one she looked at. Could not ask for a more honest and friendly sales person. We were super impressed.

Trey was very professional and honest with me. He helped me find one of my dream cars. He made sure I got the best deal. He was very knowledgeable on the cars and answered every question i had. Thanks again, Trey! Keep up the great work!

Overall excellent service. Staff was exceptionally friendly, helpful, and made me feel welcome. Definitely a positive experience and will strongly consider for future vehicle needs.

The dealership was clean. The waiting area was clean with snacks, water and coffee available.

Herbie Tran went above and beyond to help me with my vehicle service repair needs !!!

Was treated fairly well by Payton the salesmen who I worked with to purchase my car. After spending several hrs at the dealership I finally left with my vehicle only for the check engorged light to come on and that's when everything changed. Long story short, it took almost two weeks from the diagnosis to the part arriving. I was lied to and mislead on several occasions by the service Department and I'm still waiting on a door part from a month ago. I would strongly suggest to stay away from the their service department if you can avoid it. And I'm condensing the bad experience.

Was extremely pleased with my service advisor Conrad Braun. He was extremely helpful throughout the entire repair from start to finish, and was a pleasure to have assisting me through a warranty replacement process that I thought was going to be a daunting experience before bringing my Nissan in for repairs. However, upon arrival I knew I was in good hands, as Conrad made everything extremely simple on my end, kept an open line of communication and was always prompt on responding to any questions I had, and the service was completed in a timely manner. Overall amazing experience and will definitely be returning to Conrad for any future service on my Nissan!