Reviews
Excellent service from office to personal talk with
Excellent service from office to personal talk with mechanic! Everyone one with great personalities. Have known the mechanic for years!
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- Overall experience
- 4.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Donald, it's fantastic to hear you've had such a positive experience with our team at Mercedes-Benz of Marion! We truly value your feedback and we greatly appreciate your support. See you next time!
Ryan and his team are very professional, accommodating
Ryan and his team are very professional, accommodating and always customer-focused…. Clear and concise!
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- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Bob, we're happy to hear Ryan and his team made your experience a smooth one! We appreciate your business and we hope to see you again at Mercedes-Benz of Marion. Safe travels!
I have always received good service at Marion Chevy.
I have always received good service at Marion Chevy. Very prompt and courteous customer service.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Jerry, thank you for leaving Mercedes-Benz of Marion a five-star review! We are so glad that Marion was prompt and courteous. See you next time!
The dealership has been so helpful.
The dealership has been so helpful. I had a Mercedes I purchased from another dealer and chose to have it serviced here. I purchased another Mercedes from this dealer and they have always gone beyond my expectations. Both with the buying process and the service for the vehicle.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Mel, thank you for your support and business! We are so happy to hear that our team has gone above and beyond during both sales and service visits. We look forward to seeing you again at Mercedes-Benz of Marion!
The service dept.
The service dept. is always so helpful, I trust them completely with decisions I need to make for my vehicle.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Jo, knowing you trust our service team at Mercedes-Benz of Marion means the world to us! Thank you for your feedback and we truly appreciate your support.
Warm friendly atmosphere.
Warm friendly atmosphere. Prompt, professional service. Good experience! The service on my car was completed on time.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
We are thrilled to see your feedback! It's great to know you had a warm and prompt experience at Mercedes-Benz of Marion. Thank you for your business and we look forward to welcoming you back! Safe travels!
Steve did a good job.
Steve did a good job. It’s very helpful. Service was good would go back
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Steve and the Mercedes-Benz of Marion team are thankful for your support! Safe travels from all of us!
I dropped my car off and waited for them to complete
I dropped my car off and waited for them to complete the oil change in about 20 minutes. No complaints here.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for coming to Mercedes-Benz of Marion! We look forward to working with you again in the future!
Great place to work with! Glad I bought my car here and do the maintenance there!
Customer service is top notch.
Customer service is top notch. One is greeted at the door and all the details of the service are handled with perfection. Work is done in a timely manner.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing this positive review! Customer care is our top priority, and it is great to hear that you are in good hands with our team. We appreciate your business and hope to see you again at Mercedes-Benz of Marion!
You’re welcome. In this business climate it’s a pleasure to deal with a a firm that still treats the customer in such a positive manner. Keep up the good work.
We contacted Mercedes by email four times and by phone
We contacted Mercedes by email four times and by phone twice requesting interior photos or a video walk through of a vehicle that they only had 7 photos of the exterior. We received one response via email from Edward Bowen requesting we call him and nothing that we requested. When we replied asking again for photos as we were working we did not receive anything. When we got off work and still had no photos we called the Sales Manager Bart Kievit and had to leave a message, we received no response from him either. We called back and spoke with somebody named Julian who said he would send us photos and never received anything. Apparently they don't care about good customer service! Contacted another dealership in IL and purchased our SUV there.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a used car