Reviews
Very quick and knowledgeable
Understood what I needed and got me in and out very quick. Clean dealership. Would highly recommend this dealership. Nice waiting room area and friendly staff.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
RIP OFF DEALERSHIP
Took my van in for a repair and it took a week for them to diagnose the issue to the extent that they charged me double diagnostic fee and the repair done on my van was unrelated to the reason why I took the van in for repair just because they knew I was desperate. Service adviser was the worst, always pretending to be on the phone . Never will I step my foot there again . TOTAL RIP OFF DEALERSHIP
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Awesome dealership with great people
Awesome car buying experience! We purchased a used car from Purvis Ford and we couldn't be any happier! The whole experience was smooth and easy from A-Z. We found the car on the web and emailed Purvis Ford about it. They responded promptly. Taylor Clark was the salesperson we communicated with through emails and worked with when we arrived to the dealership. He showed us a tremendous amount of respect and genuine care from the start. He graciously explained the specs of the car we came to look at (and eventually bought). Then he left us alone to inspect the car and test drive it. We didn't feel pressured to buy at all. Once we decided to make the purchase, he gave us the total purchase price (including tax, tags and dealers fees). We made them a reasonable best (first and final) offer and they accept it (without the typical car salesmen play! You know what I'm talking about, right?! When they start with astronomical price -with all kinds of hidden fees and inapplicable discounts- and slowly/painfully work their way down, when the salesmen go to their manager to present an offer -and drag their feet in the way- letting the customer simmer in anxiety, and after many trips back and forth to the floor manager, the floor manager comes in in-person to establish a "take it or leave it" number because there are many other customers interested in the car.... etc.). Once they accepted our offer (without the above painful play), we filled the paperwork and were escorted to the finance person (forgot his name but he is an awesome finance person and an Army veteran) who also showed us a tremendous amount of respect. He also didn't pressure us to buy the unnecessary third-party warranty since the car came with its original factory warranty supported by a complimentary 3years/75K limited warranty from Purvis Ford! Yes, FREE of charge!!! Again, we felt un-pressured and completely at ease throughout the whole process. In fact, we chatted about the weather, sports, and previous military-experiences... Once we finished with the finance person, we found our car at the front door gas-filled, tags installed, detailed and ready to go! We learned that most of the people who work at Purvis Ford are military veterans and we also heard good vibes about the owners of this dealership which truly speaks volumes of how great and honest people they really are! Thank you Purvis Ford for this true hassle-free, smooth car-buying experience! You got a life-time customer and will definitely recommend you for our friends and family!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for the great review. I am glad to hear our team could provide you with an overall positive car buying experience. We appreciate your recommendation and look foward to working with you again soon. Sincerely, Dave Eadie- General Manager- deadie@purvisford.com
Extraordinary Dealership with amazing people!
Awesome car buying experience! We purchased a used car from Purvis Ford and we couldn't be any happier! The whole experience was smooth and easy from A-Z. We found the car on the web and emailed Purvis Ford about it. They responded promptly. Taylor Clark was the salesperson we communicated with through emails and worked with when we arrived to the dealership. He showed us a tremendous amount of respect and genuine care from the start. He graciously explained the specs of the car we came to look at (and eventually bought). Then he left us alone to inspect the car and test drive it. We didn't feel pressured to buy at all. Once we decided to make the purchase, he gave us the total purchase price (including tax, tags and dealers fees). We made them a reasonable best (first and final) offer and they accept it (without the typical car salesmen play! You know what I'm talking about, right?! When they start with astronomical price -with all kinds of hidden fees and inapplicable discounts- and slowly/painfully work their way down, when the salesmen go to their manager to present an offer -and drag their feet in the way- letting the customer simmer in anxiety, and after many trips back and forth to the floor manager, the floor manager comes in in-person to establish a "take it or leave it" number because there are many other customers interested in the car.... etc.). Once they accepted our offer (without the above painful play), we filled the paperwork and were escorted to the finance person (forgot his name but he is an awesome finance person and an Army veteran) who also showed us a tremendous amount of respect. He also didn't pressure us to buy the unnecessary third-party warranty since the car came with its original factory warranty supported by a complimentary 3years/75K limited warranty from Purvis Ford! Yes, FREE of charge!!! Again, we felt un-pressured and completely at ease throughout the whole process. In fact, we chatted about the weather, sports, and previous military-experiences... Once we finished with the finance person, we found our car at the front door gas-filled, tags installed, detailed and ready to go! We learned that most of the people who work at Purvis Ford are military veterans and we also heard good vibes about the owners of this dealership which truly speaks volumes of how great and honest people they really are! Thank you Purvis Ford for this true hassle-free, smooth car-buying experience! You got a life-time customer and will definitely recommend you for our friends and family!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Service Performance at Purvis Ford
I can't say enough praise for management, Brittanie, Frank, and all other employees I came in contact with. They could not have been more helpful or courteous to facilitate getting my Ford back to me same day, with a line of people out the door.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Superlative Ford Dealer
I dropped in to get brochures & met Frank MacKove. I really liked his low-key no pressure approach. During my subsequent visits, I got to chat w/ some of the other employees, & everyone was very pleasant & friendly, as was the entire atmosphere. Frank was very attentive & conscientious, making sure I got just what I wanted. I honestly feel like I got the best value for my $$, both in my car purchase & my overall experience. In addition, I've never had a more pleasurable 'financing' experience than w/ Kathy, as cheerful as can be, even at the end of a long day; again, no pressure.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the wonderful review. I am happy to hear Frank and our team could provide you with a positive experience. Please don't hesitate to contact us if there is anything else we can do for you. Best Regards, Dave Eadie- General Manager- deadie@purvisford.com
Test Drive=New Purchase
I went to Purvis just to test drive a vehicle. I was met by Bill Ridgeway who asked what vehicle and options I was looking for and he knew what he had on the lot. In just a few minutes he had the keys and we were off. He explained a lot of the features as we drove and had me testing them out as well. After we returned he took my trade in to be looked at while I filled out some paperwork and in no time I had a purchase price in front of me I couldn't refuse. Purvis Ford by far, is the easiest, most efficient, no hidden costs dealer I have ever purchased a car from. Janet
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Janet, thank you so much for taking the time to share your kind words about your experience at Purvis Ford! We love our happy customers and are honored to have you as part of our family. Please always feel free to reach out if you need anything – be it sales or service! Best Wishes, Dave Eadie- General Manager- deadie@purvisford.com
Worst experience ever had at any place I have been at
Brought car in for repair. Was told it would cost $3500.00 no thanks. Went to local shop, fixed for 175.00. Ripoff. Watch out.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Bill, we are sorry to hear about the experience that you had at our dealership. We assure you that 100% customer satisfaction is our utmost priority and would like the chance to further understand what happened. Please contact me at your earliest convenience so we can resolve your concerns. Sincerely, Dave Eadie- General Manager- deadie@purvisford.com
Frank Stewart helped me get service done quickly
I needed an inspection done and Frank got me in quickly to get it done. Frank is a nice person to deal with and always takes care of the customer. We trust Frank to fix our truck and car correctly without over charging for things we don't need.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you very much for taking the time to leave us a great review! We are pleased to hear about your great experience with Frank at our service department! If there is anything else we can do for you, please feel free to give us a call. Sincerely, Dave Eadie- General Manager- deadie@purvisford.com
Lifesavers
My husband and I were on our way to myrtle Beach when our truck overheated only had it a week we were towed to Purvis that evening on a Friday, we got a room waiting and very upset. Thank goodness the sun shined we received the call the next day and our truck is ready. I would like to thank Sandy and Tom and everyone else there for all their help in getting us on our way😍
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for leaving us this great review. We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, Dave Eadie- General Manager- deadie@purvisford.com
