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Purvis Ford Inc

(1,674 reviews)

Reviews

(1,674 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Purvis Ford Inc from DealerRater.

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Escape service

Troy Robb is an outstanding service tech. The overall support provided by Purvis Ford is exceptional.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

We are happy we could make your experience a positive one! Please let us know if there is ever anything else we can do for you! Safe travels!

Great service.

Great service. Competent staff. Pleasure to work with them. Courteous personnel. Good job. I use them regularly

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
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Dealer response

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Purvis Ford Inc! Please don't hesitate to reach out if there's anything additional we can do for you.

I received excellent service, salesperson was not pushy,

I received excellent service, salesperson was not pushy, and allowed to process at my own pace. No complaints

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Dealer response

Hi, thank you for leaving such a great review and high star rating. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

New Vehicle Purchase

Great service as always! We have been purchasing our vehicles here for years. Personal and business. Thank you again for the wonderful service!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

Went out of their way to ensure a warranty repair was

Went out of their way to ensure a warranty repair was done to my satisfaction. When it got delayed a day, they were understanding and kept me informed and helped ease the inconvenience of the day. They addressed all of my concerns.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Dealer response

Hi, your satisfaction is our top priority. Please let us know if there is anything else we can do for you; we are more than happy to help!

Great service.

Great service. First class service advisors. I highly recommend Purvis Ford for great customer relations.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi, we are happy we could make your experience a positive one! We hope to be of service to you again! Take care!

Easy transaction, honest & experienced sales team

Bruce and the sales team made my used car purchase easy as possible. Negotiation took 5 minutes. I've bought 8 cars in the last 5 years across the NoVa/DC/Maryland region, and Purvis is the #1 experience I've had. Honest, friendly, and a pleasure to deal with. Great deal, too. Very transparent. Make the trip to Purvis Ford if they have a car you want!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hello, thank you for taking the time to leave us your response to our Staff's outstanding customer service! Safe travels!

Thank you Purvis Ford for the outstanding service

Thank you Purvis Ford for the outstanding service throughout my almost 2 yr wait for my Maverick Truck.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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Dealer response

Hi, we are happy we could make your experience a positive one! We hope to be of service to you again! Take care!

Always have wonderful experience when we purchase our

Always have wonderful experience when we purchase our vehicles from Purvis! Thank you to all that were involved in our purchase! Until next time :)

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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Dealer response

Hi, thank you for your wonderful response to the quality of service our staff provides! We hope to be of service to you again! Take care!

Service dept is average at best.

Service dept is average at best. Work may be ok but takes exceedingly longer than normal nearly 2 hrs for oil change on one occasion. Had some brake repairs on another occasion than was told would take 2hrs to complete. Was almost 4hrs before my truck was ready. Kept checking on status at the 3hr mark and was always told the tech was “finishing up”.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.