Auffenberg Hyundai

2.7 out of 5 2.7

Reviews

2.7 out of 5 2.7
18 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 1.0 out of 5
    September 18, 2020

    I’ve owned nissan and Honda’s and never had them in the shop. However, the huyundai sonata 2016 they sold me has been in the shop more times than I can... count and services dept do not fix car right. They sold me a certified huyundai and come to find out they lied to me and it’s only certified through their dealership. Horrible engines and faulty equipment. Stick with Toyota, Nissan or Honda

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    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
  • 4.0 out of 5
    February 15, 2020

    I’ve bought 2 new and 1 used car from this dealer since 2012, so I feel comfortable in providing my 2 cents. I would characterize this dealer as simple,... with no frills. You’ll get a fine vehicle for a good price. Show up, get a decent deal, and drive away. However, if your looking for a back rub and fancy customer service, go elsewhere. This is not a internet-savvy, live web chat kinda place. If your a simple, straightforward person, give them a try. If your expecting Starbucks soy latte while you browse...well you may want to try a different dealer. P.S: I still own all 3 cars with no problems encountered. That may say more about Hyundai than this particular dealer.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    May 24, 2019

    Service managers do not care about customers. Horrible customer service. Managers are sexist, homophobic, and only care about your money. If you are a... customer I hope you are a straight white male!

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    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
    3 people out of 3 found this review helpful. Did you?
  • 1.0 out of 5
    October 24, 2018

    They say they can get anyone approved that’s a lie so don’t believe them I wouldn’t go with them next I mean don’t say one thing and it don’t happen

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    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?
  • 1.0 out of 5
    August 12, 2017

    Picked out an Elantra and advised we would buy straight out no financing and writing a check. Came back a few days later with everything set to do the... deal. Brought the vehicle up front to get started and sales guys says we don't take checks. Left immediately and went to Suntrup in South County. Treated us great, got a fantastic deal, and drove off the lot three hours after being treated like dirt by Auffulberg. Don't waste your time here on an honest deal. Took my $20k in the bank and went elsewhere.

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    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
    2 people out of 2 found this review helpful. Did you?
  • 1.0 out of 5
    February 17, 2017

    I made an appointment for 2/10/17 at 3:20pm with the service department at Auffenberg Hyundai to have them replace my driver side sun visor and look at... my windshield wiper fluid light. (I had fluid in there and there were no apparent leaks but the light was always on). When I arrive they tell me that Phil will be helping me. I tell him how the windshield wiper fluid light is constantly on and that my driver side visor broke off. He seems distracted and I feel like he really isn't listening to me, but I go wait in the waiting room while I assumes they had started looking at my car. Phil comes in about an hour later and lets me know that they looked at my visor and have ordered a replacement. He then walks out and comes back about 30 minutes later and tells me that his guys looked and my windshield wiper fluid was full and there were no leaks. I was like right but what about the light? He then proceeds to tell me that he thought I said there was a leak and that everyone was gone so no one could look at it and that "I was going to have to come back anyway for them to install my visor so they'll look at it then." As I am leaving he tells me that the visor will arrive Tuesday 2/14 and that they will call me. Tuesday passes with no call. I call Wednesday and left a voicemail. No one called back. On Thursday I called again and was transferred to the parts department where they let me know that no visor had even been ordered! I was then transferred to Phil in the service department who of course did not answer and has not called me back. This is unacceptable and I am upset that I took time off of work for absolutely nothing to be done.

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    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    2 people out of 2 found this review helpful. Did you?
  • 5.0 out of 5
    March 25, 2015

    The service team is excellent, they get you through quickly while also making sure that they cover all your needs. 2 thumbs up from me :)

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    March 13, 2015

    Okay. I had been looking for a certain Mustang GT for awhile. Turns out, the one I wanted was only a 90 minutes away. However, before I got there, I knew... what I was going to end up paying and pretty much how much my trade was worth. This was because Patrick Commean was very easy to communicate with via text and email. We talked back and forth several times before I made it to the dealership, yet, he didn't bother me with annoying messages. This guy will get you what you want. Go see him if you live in the Lou or St. Louis metro area. I will be recommending Patrick and his customer service to my friends!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    March 13, 2015

    I had the privalage of sitting down and speaking with Patrick Commean regarding my possible auto purchase. Patrick was very knowledgeable and easy to talk... to. He made my and my wife's experience a great one. I would highley recommend going to Auffenberg Hyundai to anyone in the market for a new vehicle and I would also recommend speaking with Mr Commean during the process. Thank you,

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    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 1 found this review helpful. Did you?
  • 5.0 out of 5
    March 13, 2015

    I want to thank the staff at Auffenberg Hyundai for their great service, during my car buy experience. My wife and I were very impressed with our overall... start to finish with this dealership. Would recommend anyone who is looking to buy a Hyundai to give them a try.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
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