Service managers do not care about customers. Horrible customer service. Managers are sexist, homophobic, and only care about your money. If you are a... customer I hope you are a straight white male!
They say they can get anyone approved that’s a lie so don’t believe them I wouldn’t go with them next I mean don’t say one thing and it don’t happen
Picked out an Elantra and advised we would buy straight out no financing and writing a check. Came back a few days later with everything set to do the... deal. Brought the vehicle up front to get started and sales guys says we don't take checks. Left immediately and went to Suntrup in South County. Treated us great, got a fantastic deal, and drove off the lot three hours after being treated like dirt by Auffulberg. Don't waste your time here on an honest deal. Took my $20k in the bank and went elsewhere.
I made an appointment for 2/10/17 at 3:20pm with the service department at Auffenberg Hyundai to have them replace my driver side sun visor and look at... my windshield wiper fluid light. (I had fluid in there and there were no apparent leaks but the light was always on). When I arrive they tell me that Phil will be helping me. I tell him how the windshield wiper fluid light is constantly on and that my driver side visor broke off. He seems distracted and I feel like he really isn't listening to me, but I go wait in the waiting room while I assumes they had started looking at my car. Phil comes in about an hour later and lets me know that they looked at my visor and have ordered a replacement. He then walks out and comes back about 30 minutes later and tells me that his guys looked and my windshield wiper fluid was full and there were no leaks. I was like right but what about the light? He then proceeds to tell me that he thought I said there was a leak and that everyone was gone so no one could look at it and that "I was going to have to come back anyway for them to install my visor so they'll look at it then." As I am leaving he tells me that the visor will arrive Tuesday 2/14 and that they will call me. Tuesday passes with no call. I call Wednesday and left a voicemail. No one called back. On Thursday I called again and was transferred to the parts department where they let me know that no visor had even been ordered! I was then transferred to Phil in the service department who of course did not answer and has not called me back. This is unacceptable and I am upset that I took time off of work for absolutely nothing to be done.
The service team is excellent, they get you through quickly while also making sure that they cover all your needs. 2 thumbs up from me :)
Okay. I had been looking for a certain Mustang GT for awhile. Turns out, the one I wanted was only a 90 minutes away. However, before I got there, I knew... what I was going to end up paying and pretty much how much my trade was worth. This was because Patrick Commean was very easy to communicate with via text and email. We talked back and forth several times before I made it to the dealership, yet, he didn't bother me with annoying messages. This guy will get you what you want. Go see him if you live in the Lou or St. Louis metro area. I will be recommending Patrick and his customer service to my friends!
I had the privalage of sitting down and speaking with Patrick Commean regarding my possible auto purchase. Patrick was very knowledgeable and easy to talk... to. He made my and my wife's experience a great one. I would highley recommend going to Auffenberg Hyundai to anyone in the market for a new vehicle and I would also recommend speaking with Mr Commean during the process. Thank you,
I want to thank the staff at Auffenberg Hyundai for their great service, during my car buy experience. My wife and I were very impressed with our overall... start to finish with this dealership. Would recommend anyone who is looking to buy a Hyundai to give them a try.
I had 1500.00 dollars to put down on a car and I had never been treated so bad in my life. I wasn't able to look at the car that I came to see I was told... I can't afford it... I will never go back.....
If you are in the market for a quality pre-owned vehicle, make sure you talk to salesman, Dominic DiVittorio! I researched Honda Odyssey minivans and found... a quality one on line here. I called and spoke with Dominic and told him that I was very interested but wanted to make sure it was in nice shape since I was driving over from Eureka, Missouri and didn't want to wasted my time. He personally test drove the vehicle and called me back to tell me that it was in great shape but had some minor exterior issues. I set up a time to visit and test drive and he was ready when I arrived and it was exactly as promised and actually a little nicer than I thought it would be. We agreed on a reasonable price and did all the paper work and was out of there with my new minivan in less than 90 minutes! A great experience and we are loving our van! He was very easy to work with and applied no pressure. Thanks Dominic!