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Marlow Ford

(230 reviews)
Visit Marlow Ford
Sales hours: 9:00am to 4:00pm
Service hours: 8:00am to 4:00pm
View all hours
Sales Service
Monday 9:00am–6:00pm 7:00am–6:00pm
Tuesday 9:00am–6:00pm 7:00am–6:00pm
Wednesday 9:00am–6:00pm 7:00am–6:00pm
Thursday 9:00am–6:00pm 7:00am–6:00pm
Friday 9:00am–6:00pm 7:00am–6:00pm
Saturday 9:00am–4:00pm 8:00am–4:00pm
Sunday Closed Closed
New (540) 999-4085 (540) 999-4085
Used (540) 999-4071 (540) 999-4071
Service (540) 999-4062 (540) 999-4062

Reviews

(230 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Marlow Ford from DealerRater.

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Very friendly and attentive.

Very friendly and attentive. Even when I threw a change of time. They just went with it with a smile

Rating breakdown (out of 5):
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5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Always great to work with.

Always great to work with. Front door service picking up our vehicles with a loaner is very important for our personal and business relationship.

Rating breakdown (out of 5):
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5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Didn't have any issues with installing a part that I

Didn't have any issues with installing a part that I bought and was reasonably on the cost I checked with Meyers ford and they wanted double the price

Rating breakdown (out of 5):
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Buying process
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Overall experience
4.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to share your experience and thank you for choosing Marlow Ford for your service needs. We’re glad to hear the installation went smoothly and that our team was able to provide the service at a reasonable cost. Delivering quality work and fair value is important to us, and we appreciate you recognizing that. Thank you again for your feedback and for trusting our service team in Luray. We look forward to helping you with your vehicle needs in the future.

Great dealership and team!

Great dealership and team! Highly recommend Anthony. Could not ask for an easier and more seamless experience.

Rating breakdown (out of 5):
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Buying process
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5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

David, thank you for the wonderful review and thank you for choosing Marlow Ford. We’re delighted to hear your experience was easy and seamless from start to finish. Anthony will appreciate your recommendation and your kind words about the service he provided. Building long-term relationships starts with making the buying process simple and enjoyable, and we’re glad our team delivered that experience for you. Thank you again for your trust and support. We look forward to assisting you again in Luray whenever you need us.

Easy hassle free buying experience.

Easy hassle free buying experience. JW and his team are always a pleasure to work with. We were not able to order our expedition but JW found us one like we were looking for. Highly recommend Marlow Ford.. Emma made the financing side flawless and fast. She was not pushy to sell extended warranty but did explain everything clearly.

Rating breakdown (out of 5):
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Buying process
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Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for the wonderful review and thank you for choosing Marlow Ford. We’re glad to hear JW and the team made your buying experience easy and hassle-free. While we weren’t able to place the exact Expedition order you wanted, it’s great to know JW was able to locate one that fit what you were looking for. We also appreciate your recognition of Emma and the smooth, efficient financing experience she provided. Thank you again for your recommendation and for your trust in our team. We truly value the relationship and look forward to helping you with your future vehicle needs in Luray.

Had a small problem, it was fixed very quickly!

Had a small problem, it was fixed very quickly! Brake part came loose and was fixed

Rating breakdown (out of 5):
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Buying process
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Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to share your experience and thank you for choosing Marlow Ford for your service needs. We’re glad to hear the issue was identified and corrected quickly and that our team was able to get you back on the road without delay. We appreciate your understanding and your trust in our service department. Thank you again for your feedback, and we look forward to assisting you in Luray whenever you need us in the future.

Everything was smooth sailing.

Everything was smooth sailing. It was a very pleasant experience from picking up my truck to its return. So smooth. So easy.

Rating breakdown (out of 5):
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5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Thank you for the wonderful review and thank you for choosing Marlow Ford. We’re delighted to hear everything was smooth sailing from the moment your truck was picked up until it was returned. Providing a convenient, stress-free experience is something our team works hard to deliver, and we're glad that was reflected in your visit. Thank you again for your kind words and your trust in our team. We look forward to serving you again in Luray whenever you need us.

Family oriented and trustworthy.

Family oriented and trustworthy. From sales to service, highly recommend. Will continue to be a Marlow customer.

Rating breakdown (out of 5):
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Buying process
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Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for the wonderful review and for your continued trust in Marlow Ford. Hearing that you view our team as family-oriented and trustworthy means a great deal to us. We’re grateful for your recommendation and pleased that your experiences with both our sales and service departments have earned your confidence. Thank you again for your loyalty and support. We value the relationship we’ve built with you and look forward to serving you in Luray for many years to come.

Darrel Greer and all the service staff did an outstanding

Darrel Greer and all the service staff did an outstanding job for me on my F150. My engine light came on while pulling into Luray traveling from South Carolina. Turns out it was a stuck thermostat and they fixed it the same day. They deserve all the gold stars available!

Rating breakdown (out of 5):
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Buying process
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5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to share your experience and thank you for trusting Marlow Ford during an unexpected situation. We know it can be stressful to have a warning light come on while traveling, so we're glad Darrel Greer and our service team were able to diagnose the issue quickly and get your F-150 repaired the same day. Providing prompt, dependable service when our customers need it most is something we take great pride in. Thank you again for your kind words and recognition of our team. We truly appreciate your support and are glad we could help make your stop in Luray a positive one.

Darrell is the best.

Darrell is the best. He provides great communication and goes above and beyond with his customer service.

Rating breakdown (out of 5):
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Buying process
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Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for the wonderful review and for taking the time to recognize Darrell. We’re delighted to hear that his communication and dedication to customer service made such a positive impression. Going above and beyond for our customers is what we strive for, and Darrell consistently does an excellent job of making sure customers stay informed and well taken care of throughout the service process. Thank you again for your kind words and for choosing Marlow Ford in Luray. We truly appreciate your support and look forward to serving you again in the future.