Reviews
Laura Buick GMC is the best dealer around. It is a great purchasing experience and they have an outstanding selection of vehicles to choose from.
Laura Buick GMC is the best dealer around. It is a great purchasing experience and they have an outstanding selection of vehicles to choose from.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
I had a phenomenal experience purchasing my new vehicle. Dave Pusa was excellent to work with, making the entire buying process seamless and efficient.
I had a phenomenal experience purchasing my new vehicle. Dave Pusa was excellent to work with, making the entire buying process seamless and efficient.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
John and his staff are always above and beyond when it comes to getting my truck the service it needs and advising me about future needs. He let me know my battery was in need of replacing and saved me a trip and took care of it while he had it. I really appreciate how they look out for my interest!
John and his staff are always above and beyond when it comes to getting my truck the service it needs and advising me about future needs. He let me know my battery was in need of replacing and saved me a trip and took care of it while he had it. I really appreciate how they look out for my interest!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Our salesperson Derrick Metcalf was excellent. Came to buy a used car bought new buick instead.
Our salesperson Derrick Metcalf was excellent. Came to buy a used car bought new buick instead.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
We had a great experience from start to finish. The team took the time to listen to what we were looking for and helped us find a vehicle that checked all of our boxes. There was never any pressure to buy?just honest guidance, patience, and helpful answers to our questions. We truly appreciated the relaxed, customer-focused approach and would highly recommend them to anyone looking for a positive car-buying experience.
We had a great experience from start to finish. The team took the time to listen to what we were looking for and helped us find a vehicle that checked all of our boxes. There was never any pressure to buy?just honest guidance, patience, and helpful answers to our questions. We truly appreciated the relaxed, customer-focused approach and would highly recommend them to anyone looking for a positive car-buying experience.
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- Buying process
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
I committed to this purchase on 6/29. Did not receive the purchase docs until after 5pm on 6/30 and felt as though I was being rushed through at the last minute to meet end of month sales quotas and pressured with, "I cannot confirm if this same price will be available next month." This after I had committed to buy it over 24 hours prior. With the sale completed on 6/30 I still have yet to receive the title work to register the vehicle and it is now 7/22. Registration must be completed by 7/30. I called to check on this and left a message for the finance person who handled my paper work and haven't received a call back now 5 days later. I also left a message for the sale manager yesterday, because the salesperson that I worked with no longer is employed here, and still no call back within 24 hours. Also, I made it very clear that this was a business vehicle as needed to be titled with the business name included in order to use the sales tax benefit of the vehicle I was replacing. I was told I would need to add the business as a DBA at the time of registration. Talked to my local DMV and they said that has to be done on the title work before registration. No one has returned my call from the dealership about this either. Oddly I also inquired about purchasing a truck as well and the salesperson never got back to me on this additional purchase. I have purchased over 35 vehicles in the last 31 years, most of these being GM products and mostly from Mayse Automotive Group in Aurora, MO. I tried this dealership because they had exactly what I wanted and Mayse is very low on new inventory due to a massive hail storm. This was a large mistake. Laura seems very concerned with pushing through the sale and zero service after the sale. Love the GM vehicle, very disappointed with the dealership.
I committed to this purchase on 6/29. Did not receive the purchase docs until after 5pm on 6/30 and felt as though I was being rushed through at the last minute to meet end of month sales quotas and pressured with, "I cannot confirm if this same price will be available next month." This after I had committed to buy it over 24 hours prior. With the sale completed on 6/30 I still have yet to receive the title work to register the vehicle and it is now 7/22. Registration must be completed by 7/30. I called to check on this and left a message for the finance person who handled my paper work and haven't received a call back now 5 days later. I also left a message for the sale manager yesterday, because the salesperson that I worked with no longer is employed here, and still no call back within 24 hours. Also, I made it very clear that this was a business vehicle as needed to be titled with the business name included in order to use the sales tax benefit of the vehicle I was replacing. I was told I would need to add the business as a DBA at the time of registration. Talked to my local DMV and they said that has to be done on the title work before registration. No one has returned my call from the dealership about this either. Oddly I also inquired about purchasing a truck as well and the salesperson never got back to me on this additional purchase. I have purchased over 35 vehicles in the last 31 years, most of these being GM products and mostly from Mayse Automotive Group in Aurora, MO. I tried this dealership because they had exactly what I wanted and Mayse is very low on new inventory due to a massive hail storm. This was a large mistake. Laura seems very concerned with pushing through the sale and zero service after the sale. Love the GM vehicle, very disappointed with the dealership.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a new car
As always the experience at Laura Buick GMC was excellent and we could not be happier with the vehicle we purchased. The entire team starting with our sales person went above and beyond to make sure we ended up with the vehicle we wanted at the best price possible. We have bought multiple vehicles from Laura Buick GMC and will continue to buy from them in the future.
As always the experience at Laura Buick GMC was excellent and we could not be happier with the vehicle we purchased. The entire team starting with our sales person went above and beyond to make sure we ended up with the vehicle we wanted at the best price possible. We have bought multiple vehicles from Laura Buick GMC and will continue to buy from them in the future.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
As always the experience at Laura Buick GMC was excellent and we could not be happier with the vehicle we purchased. The entire team starting with our sales person went above and beyond to make sure we ended up with the vehicle we wanted at the best price possible. We have bought multiple vehicles from Laura Buick GMC and will continue to buy from them in the future.
As always the experience at Laura Buick GMC was excellent and we could not be happier with the vehicle we purchased. The entire team starting with our sales person went above and beyond to make sure we ended up with the vehicle we wanted at the best price possible. We have bought multiple vehicles from Laura Buick GMC and will continue to buy from them in the future.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Scott Sandvoss worked with me on this purchase. He couldn't have made this any easier for me. This is my second vehicle purchased from Laura Buick and I will me back when it is time to trade my Yukon.
Scott Sandvoss worked with me on this purchase. He couldn't have made this any easier for me. This is my second vehicle purchased from Laura Buick and I will me back when it is time to trade my Yukon.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Handled unexpected check engine light along with scheduled oil change without having to make another appt. (We were leaving on vacation this weekend). also provided a loaner so that we could pick up medication before the end of the day. Matt went above and beyond for us.
Handled unexpected check engine light along with scheduled oil change without having to make another appt. (We were leaving on vacation this weekend). also provided a loaner so that we could pick up medication before the end of the day. Matt went above and beyond for us.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase