Reviews
Great bunch of ladies to work with
The whole process was very relaxed and pleasant. I've never been able to describe a car buying experience that way. Laurie was very patient with me, answered all my questions, and let me work through picking the best vehicle for me. I really love my new car.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Farmkate, It makes me so happy to hear when people can describe their car buying experience as "very relaxed and pleasant"! We strive everyday to create a stress free environment for our customers and know that through our professionalism and knowledge we can help people make a confident informed decision. I hope that you enjoy your new Escape for a long time to come and don't forget to stop by and say hello while we get it washed up for you with those free car washes for life! -Regards, Andy Carr, General Manager
Good Services
I really had a good experience with buying my car today. My salesman Travis Bricker was really awesome he was understanding with what I was looking for and my price range...He truly made my experience great....So if your looking for a good car come to Jack Schmitt and Travis Bricker will lead you to what your looking for without any doubts.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Glover Tai 123, Congrats on the new Taurus! I'm sure you'll enjoy it and if you ever have questions about it please don't hesitate to let Travis or any of our team members know. Travis and the rest of our team focuses on creating a great experience here while working within our customer's needs. We hope that you have more great experiences with us in the future and we'll be happy to wash your Taurus up next time you stop in! -Regards, Andy Carr, General Manager
Easiest/best experience ever!
Everyone here was so friendly! Laurie was the most personable sales person I've ever worked with! This process was so easy and painless and I got exactly what I wanted! Plus, I didn't feel like I was on a conveyer belt! I wasn't rushed and felt special! Thank you so much!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Erogers4788, Congrats on your new vehicle! Laurie and our team always strive to create a personal one-of-a-kind experience for each customer and I'm glad to hear that you got to experience that first hand. We pride ourselves on treating each customer like a VIP and continuing that treatment long after they leave with their vehicle. If you every have any questions or need anything please do not hesitate to let Laurie or any member of our team know, as we're always here to help! -Regards, Andy Carr, General Manager
Bait and switch
Made the mistake of driving out from st.louis. I called ahead to make sure the vehicle was there and was referred to Laurie (the sales rep I had been talking to about the vehicle). We did a test drive and we're ready to sign paperwork with a pre-approved loan. We were told we would have to wait a bit while they detailed the car and she got some paperwork going. Finally she brought us to the office only to tell us they "accidentally" gave a test drive in the wrong vehicle and the one that sat on their lot since late November had amazingly been sold the day before. Total waste of our time. I will be telling everyone I know to stay the he'll away from this dealership. -Jeff
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Jeff we understand the frustration but your description of what happened Is not completely accurate. We had two Hyundai Santa Fe models. A sport- the one you had the quote on, and a different trim level- the model still in stock. Same color exterior and interior. Simple mistake on behalf of our staff and for that I apologize. We did in fact deliver the sport on Friday but on weekends it can take a day or two to come off of the website. I can assure you that no one on our team would intentionally "bait and switch" you. We have been in business for over 33 years and we don't need to deploy those sort of tactics to succeed. What happened is unfortunate and I am sure Laurie felt horrible, but making the implication that we are dishonest or that any of this was done purposely to trick you is just way off base. We are a dealership. We sell vehicles every day. That vehicle had been reduced recently and there were several parties interested in it. None of this makes your experience any more pleasant, and we understand that. I am assuming that based on your review you would never conduct business with us, but we do have access to other Santa Fe Sports with similar miles and equipment in that price range and we would be happy to help you find one. I am really sorry for all of the confusion and the time exhausted here. Please reach out if there is anything we can do to help. -Andy Carr, General Manager
I was well taken care of by Travis and Ben.
He for me into a car I can afford in no time!! My granddaughter was surprised and so happy to have a brand new car!!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Diane, Congrats on the purchase, I hope your granddaughter loves her new car! We always work to make the process of finding and purchasing a car as hassle free as possible. If you or your grand daughter have any questions or need anything in the future, please do not hesitate to give us a call or stop by. We're always happy to help! -Regards, Andy Carr, General Manager
Very low offer on trade in.
The staff was super friendly but unwilling to negotiate any on the trade value they offered on my truck. They claimed that since they were offering me the best deal on the new Expedition that they could only offer low trade in. I feel this probably happens at this dealer all the time and can not in good faith recommend to any stranger/family/friend this dealer will take care of their needs.
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Hello Shopper 221. We appreciate the feedback. Our business is changing. When we research, survey, ask our customers what they like and dislike about car buying our customers always tell us that they hate the "back and forth" that goes on at the dealership. A little secret about us- WE DON'T LIKE IT EITHER! So over the last couple of years we have sought to eliminate pain points in the car buying process and make it easier. The reaction has mostly been favorable- we are selling and servicing more cars than ever, but there are still some who like to negotiate. The truth is that what matters the most when trading is the trade difference. It's true, if we offer a rock bottom price on our vehicle as we did here for you, we can't over allow or inflate trade numbers above what the market dictates we should pay. We feel that a real number for ours and a real number for yours is the best, most transparent, most fair way to conduct business and we are confident that our clients will not find a lower trade difference at any other Ford dealership. This is also why we offer a $1,000 best deal guarantee. It can be confusing, and it does not always seem familiar compared to the way you may have bought cars or traded for them in the past, but the truth is if someone gave you more for your trade- you probably paid too much for their vehicle.
Quick and easy!
We went in, found a vehicle and bought it. No hassle, and no beating around the bush. Laurie was very nice and engaging us through the whole experience.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Congrats on the new Sierra Hailey! We look to provide the best dealership experience to every customer, every time. I'm glad to hear that Laurie was able to make your purchase enjoyable and we look forward to continuing to earn your business in the future. Don't forget to stop in for a free car wash anytime we're open! -Regards, Andy Carr, General Manager
Great customer service
Chris was great to work with and very patient!! When I first arrived, I had time to look at the cars on my own without feeling overwhelmed. Once I found a couple that I liked, I was introduced to Chris. He went over everything in full detail and kept me informed at all times. Once the purchase was complete, he made sure I understood every aspect of car before I left the lot. I never once felt rushed or uninformed about anything. I also want to thank Jamie for going through our financing in such great detail and not just handing me a stack of papers to sign! I will return here for all future purchases!!!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Lauren, Congratulations on your purchase! Our team here at Jack Schmitt Ford Lincoln knows that customer service is the most important aspect of our industry, and that's why we work to meet each customer's needs. We believe that transparency is key to the car purchasing process and are always happy to explain anything the customer may inquire about. I'm glad to hear that Chris was such a joy to work with and if you ever have any questions about your vehicle, please do not hesitate to call Chris or any of our team members. -Regards, Andy Carr, General Manager
Great service!
We had an awesome experience at Jack Schmitt! Travis was great! He answered all of our questions, was very personable, and was not pushy at all. We were very comfortable while talking specs and numbers with Travis. He's the type of guy that makes you feel that you're old friends. We had no intentions of purchasing today, but with such a great deal, we couldn't pass it up! Thanks to Ben, we are in a brand new Ford Escape, and paying less per month than we were on the 2014 car we traded in. Sweet!! Thanks everyone....we'll be back!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Akstreet09, Thank you so much for the kind words about Travis, Ben and our team. You will absolutely love that new Escape and we love when we can actually help someone get a newer, nicer vehicle and lower their payment! If I may ever personally be of assistance to you please feel free to reach out! -Andy Carr, General Manager
Wonderful Transaction!
Everyone at the dealership was extremely helpful in getting my deal done. I would like to give kudos to Laurie Hinton. Not only was she incredibly friendly, she demonstrated in depth knowledge of the vehicle she was selling. She knew EVERYTHING about my vehicle, and answered my questions before I could even ask them. She is an asset to your organization. Also, Ben Firnkes went above and beyond to help get financing done. I would recommend Jack Schmitt to anyone!!!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Dredi'smom, We are so pleased to hear your review of Laurie and our team. We are also very happy that we could make your experience here a positive one! We appreciate the opportunity to earn your trust and your business and we hope to be your "car people" for many years to come. If ever Laurie, myself or anyone on my team may be of assistance to you please give us a call! -Andy Carr, General Manager