High Country Auto Ctr

Reviews

1.0 out of 5 1.0
3 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 1.0 out of 5
    October 5, 2017

    On July 17, 2017 I took my Chevrolet pickup in to High Country Auto Center in Richfield, Utah to have the oil and oil filter changed. When I called to... see if it was done, I was told that the air filter also needed to be changed and they quoted me $40.23 for the filter and about $30 to $40 labor. I told them I would do it, which I did. The old air filter that I removed was very clean (I have been selling auto air filters for over 25 years). Also, when they had inspected the old filter they had failed to tighten the clap that holds the filter housing to the intake manifold, which, of course, would allow dirt to bypass the filter and go directly into the engine. I took the old air filter in to show them that it didn’t need to be changed and was told that it didn’t need to be changed because they had shaken the dirt out of it. So we seemed to be in agreement that I really hadn’t needed a new $70 to $80 air filter after all. When I told them about the clamp they did not make excuses or apologies. Just gave the ol’ snake eye. Not every going back there. I wouldn’t trust them to know how to check the tire air pressure.

    1.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    2.0 out of 5
    Overall Facilities
    1.0 out of 5
    Buying Process
    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • 1.0 out of 5
    October 5, 2017

    On July 17, 2017 I took my Chevrolet pickup in to High Country Auto Center in Richfield, Utah to have the oil and oil filter changed. When I called to... see if it was done, I was told that the air filter also needed to be changed and they quoted me $40.23 for the filter and about $30 to $40 labor. I told them I would do it, which I did. The old air filter that I removed was very clean (I have been selling auto air filters for over 25 years). Also, when they had inspected the old filter they had failed to tighten the clap that holds the filter housing to the intake manifold, which, of course, would allow dirt to bypass the filter and go directly into the engine. I took the old air filter in to show them that it didn’t need to be changed and was told that it didn’t need to be changed because they had shaken the dirt out of it. So we seemed to be in agreement that I really hadn’t needed a new $70 to $80 air filter after all. When I told them about the clamp they did not make excuses or apologies. Just gave the ol’ snake eye. Not every going back there. I wouldn’t trust them to know how to check the tire air pressure.

    1.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    2.0 out of 5
    Overall Facilities
    2.0 out of 5
    Buying Process
    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • 1.0 out of 5
    October 5, 2017

    On 29Jun2017 it took my Chevrolet truck to High Country Auto Center because the check engine light (malfunction indicator lamp or MIL) had come on. They... told me their analyzer showed “P050D – COLD START ROUGH IDLE FOUND BULLETIN FOR ISSUU”. They told me they corrected the problem. No charge because my truck was under warranty. About a week later the MIL come back on and so I made an appointment to have it checked again. Before my appointment, the light went off so I cancelled the appointment. Around the end of August the MIL came back on and stayed on. Since I was out of town I waited until I got back to make another appointment. I took it back to High Country on 13Sep2017. Again their analyzer showed the same code, P050D. This time I was told that the repair would cost me over $600.00 because my truck was no longer under warranty. I question the service manager about the repair work they had done on 29Jun2017. Blank stare. No answer. I obtained a copy of my truck’s service history and learned two things: (1) All they had done the first time I took it in on 29Jun2017 was “update” the ECM to make the light go out. They did not make the needed repair. (2) The service history I obtained had been altered to make it look like I had declined to have the repairs made back at the first of July instead of when I had taken it back in on 13Sep2017. Unfortunately for them, they had altered the date but not the mileage and repair order number.

    1.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    2.0 out of 5
    Overall Facilities
    2.0 out of 5
    Buying Process
    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
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