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Daniels Long Chevrolet

(777 reviews)
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 5:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:00am–5:00pm
Tuesday 9:00am–8:00pm 7:00am–5:00pm
Wednesday 9:00am–8:00pm 7:00am–5:00pm
Thursday 9:00am–8:00pm 7:00am–5:00pm
Friday 9:00am–8:00pm 7:00am–5:00pm
Saturday 9:00am–8:00pm 7:00am–4:00pm
Sunday Closed Closed
2015 state dealer award
View 3 awards
2015 state dealer award 2014 state dealer award
2015 consumer dealer award

Reviews

(777 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Daniels Long Chevrolet from DealerRater.

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Highly satisfied

From my very first phone call, I knew we were in the right place. Our salesman, Gabe, was prompt in answering messages, e-mails or calls, and supplying information. He worked diligently to find the truck we wanted, and was direct in all his dealings with us. I found each encounter with this dealership a positive one. Others on the staff were also careful to make sure our concerns were addressed. Buying a vehicle can be an exhausting process. We have had good experiences in the past, but this one was by far the best. When it was all done, we drove away highly satisfied.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Not a good first impression for them.

Not a good first impression for them. We are having some problems with are 2015 Traverse. and will not go back to Mike Moornie chevy . Went in last Saturday to take to someone about getting it looked at and do a better job. Talked to Roger there and got a good feeling about Daniel's long chevy. I thought we set a appt up for Friday and we left our traverse thur night . Friday came and no call. I called about 1 pm and was told Roger was at lunch. He called be back at 140pm and told me there were just taking it in to look at it and would get a call when he gets so. Info on it. 5 pm comes around no call so I called and left a message. Got a call back at 545pm. Roger said the tech had another big job and didn't get to look at our vehicle. He said he could get to it on Monday. We picked up our vehicle sat and will find someone else to look at it

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
1 person out of 1 found this review helpful.
Dealer response

This is not the type of experience we seek to provide. We would like nothing more than to resolve this situation as soon as possible. Please contact us at your convenience. Sincerely, Michael Manning, mmanning@phillong.com

Rig Source Field Services LLC

They help in every way possible and kept their word

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Ulises, we strive to provide the best service possible and are glad we were able to ensure you were taken care of. Don’t hesitate to reach out to us for anything else. Thank you for choosing Daniels Long Chevrolet's Service Department. Sincerely, Michael Manning, mmanning@phillong.com

Great experience

Staff is kind & knowledgeable! Will definitely use again!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

It is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Sincerely, Michael Manning, mmanning@phillong.com

Roger was my service advisor and he was great!

Roger was my service advisor and he was great! He was super patient and answered all my dumb questions. The dealership is really nice and has great amenities if you’re waiting there for your car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for visiting our service department and for leaving the kind words. I plan to continue giving great customer service and a comfortable place for all our guests during their visit at our dealership. Sincerely, Michael Manning, mmanning@phillong.com

Silverado service

Requested service completed on time with no problems.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Hi Larry, we are very happy to have provided you with such a positive experience!

Fantastic service dept, thank you Beau, it was great

Fantastic service dept, thank you Beau, it was great after the nightmare at Mike maroons south. service dept, had my truck 2 days, never got in shop, even though we had appt

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

It is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Sincerely, Michael Manning, mmanning@phillong.com

Vacationing from Texas and my chevy duramax had engine

Vacationing from Texas and my chevy duramax had engine light on. Pulled up to this dealership and the service guy Beau was like an angel to me. He went the extra mile to take care of my truck's problem so we were able to be on the road again without messing up our rv reservations. Completely satisfied with the service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for your wonderful feedback. Feel free to let me know if you have any concerns about your vehicle. Sincerely, Michael Manning, mmanning@phillong.com

Look other places for routine maintenance

Unfortunately today was my last day as a service customer. Im disappointed after 3+ years of living here this place has service my 2019 Chevrolet Trax. I probably should have started looking for another service back in 2021 when they had to break my oil pan off and replace it during a routine maintenance because technicians there previously put the bolts on too tight. Anthony in service was there then and helped me during that time. Anthony is no longer there now in 2022 so I had Roger in service help me. Roger is a great service advisor. When I brought my Chevy Trax in for another scheduled routine maintenance last month (June 2022) I brought to the attention that my car overheated when I was up in Denver on a 100 degree day and that it stopped overheating after a few minutes. This would be the only issue I have seen since purchasing this car back in 2019. I was told that day other than my 60k service that needed completed that everything else checked out in the car. About two weeks and less than 1000 miles later I have a check engine light come on. I schedule to bring my car in July 2022 a month after I just had it in there. I wanted to make sure before I moved forward with the 60k service scheduled that the engine light was nothing catastrophic and hopefully had something to do with the service needing completed. When I brought it in today I was contacted by Roger saying they drove it for 11 miles with no engine light on. Confused as I brought it in with the engine light on I had no explanation and neither did they. As a few hours progress I get another call telling me that the radiator needs to be replaced. Parking the car in a garage and not seeing it leak I was confused. I was also confused how this wasn't something spotted last month when it was in. It really brings me to my conclusion that now I am under the influence that who knows how long and what in my car goes un-maintained when I was coming here.

Rating breakdown (out of 5):
  • Customer service 2.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities 3.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Aaron, we appreciate learning about your recent service with us. We strive for a positive experience, and it appears you did not receive that from us. I would appreciate the opportunity to discuss your time spent with us. Please contact me at your earliest convenience so we can work together at resolving this. Sincerely, Michael Manning, mmanning@phillong.com

Unfortunately today was my last day as a service

Unfortunately today was my last day as a service customer. Im disappointed after 3+ years of living here this place has service my 2019 Chevrolet Trax. I probably should have started looking for another service back in 2021 when they had to break my oil pan off and replace it during a routine maintenance because technicians there previously put the bolts on too tight. Anthony in service was there then and helped me during that time. Anthony is no longer there now in 2022 so I had Roger in service help me. Roger is a great service advisor. When I brought my Chevy Trax in for another scheduled routine maintenance last month (June 2022) I brought to the attention that my car overheated when I was up in Denver on a 100 degree day and that it stopped overheating after a few minutes. This would be the only issue I have seen since purchasing this car back in 2019. I was told that day other than my 60k service that needed completed that everything else checked out in the car. About two weeks and less than 1000 miles later I have a check engine light come on. I schedule to bring my car in July 2022 a month after I just had it in there. I wanted to make sure before I moved forward with the 60k service scheduled that the engine light was nothing catastrophic and hopefully had something to do with the service needing completed. When I brought it in today I was contacted by Roger saying they drove it for 11 miles with no engine light on. Confused as I brought it in with the engine light on I had no explanation and neither did they. As a few hours progress I get another call telling me that the radiator needs to be replaced. Parking the car in a garage and not seeing it leak I was confused. I was also confused how this wasn't something spotted last month when it was in. It really brings me to my conclusion that now I am under the influence that who knows how long and what in my car goes un-maintained when I was coming here.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
1 person out of 1 found this review helpful.
Dealer response

We appreciate learning about your recent service with us. We strive for a positive experience, and it appears you did not receive that from us. I would appreciate the opportunity to discuss your time spent with us. Please contact me at your earliest convenience so we can work together at resolving this. Sincerely, Michael Manning, mmanning@phillong.com