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Laird Noller Automotive Laird Noller Lawrence Ford

(2,191 reviews)
Sales hours: 9:00am to 5:00pm
Service hours:
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Sales Service
Monday 9:00am–6:00pm 7:00am–6:00pm
Tuesday 9:00am–6:00pm 7:00am–6:00pm
Wednesday 9:00am–6:00pm 7:00am–6:00pm
Thursday 9:00am–6:00pm 7:00am–6:00pm
Friday 9:00am–6:00pm 7:00am–6:00pm
Saturday 9:00am–5:00pm Closed
Sunday Closed Closed
2016 state dealer award
View 9 awards
2016 state dealer award 2016 state dealer award 2016 state dealer award 2015 state dealer award 2015 state dealer award 2015 state dealer award
2025 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
New (855) 346-9625 (855) 346-9625
Used (888) 596-4872 (888) 596-4872
Service (785) 402-1029 (785) 402-1029

Reviews

(2,191 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Laird Noller Automotive Laird Noller Lawrence Ford from DealerRater.

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Service, Service, Service

I recently purchased a vehicle from Laird Noller Ford and was helped by Cody Reich and Andrew Aitken. If you are in the market for a new or used vehicle I would highly recommend shopping there. They provided me with excellent service throughout the entire process. In finance I worked with Jonathan Riedel who was extremely professional & knowledgeable.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Great!

There was a small hiccup with my sale, and the whole team went above and beyond to make it right. The team made sure I was satisfied with my purchase before I walked out the door.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

2006 Freestyle diag

Professional! Figured out the problem that another shop could not. Cannot ask for more. Highly Recommended. will come to this dealer again. Thanks a lot.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for trusting us with your service issue, we're ecstatic to see great reviews from happy customers, but more so we appreciate your business! We'll be here at your service for the next problem, whatever it may be!

Wonderful people

Jerry Hall was awesome and always smiling! He did a great job explaining everything about my Taurus! Sean Isaac, did amazing on suggesting me the Taurus. Alex in finance did a super fast job in getting me in it!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Good Feelings

We did our car shopping through our bank (USAA) who sent us offers through 3 dealers in the area. From the beginning. Laird Noller stood out as the leader with their quick response to our questions. Our salesman, Josh, with his military background was able to relate us and the issues we faced with returning from overseas and needing a vehicle quickly. I am truly impressed with the team of people we dealt with at Laird Noller in each step of the process. Everything was always ready quickly and on the schedule we set up. I would highly recommend Josh and the Laird Noller team for anyone's car buying needs.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Darcy- We are so glad your experience was nothing but excellent, Josh is one of the best and we're proud of him! Thank you for joining the Laird Noller Family!

Professional, Informative & Efficient

Thank you Josh Hoke for making our 2015 Santa Fe vehicle buying experience so easy. Josh has great communication skills, has a comprehensive knowledge of the Santa Fe and was the consummate professional through out the entire process. We had some flexibility on our delivery date and that allowed Josh the opportunity to source the exact vehicle configuration we wanted. We have bought many cars through the years and this experience stands out as one of the best, if not the best. And we also appreciated the opportunity to work with Jonathan Riedel, who was also quite knowledgeable and helpful as well as efficient in the paperwork and extended protection side of things.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Great Customer Service

The main thing I give these guys xxxxxxfor is NOT making me feel forced into any certain vehicle. Everyone was very courteous. Thanks again!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Thank you Alison, we are pride ourselves on have a friendly, no pressure atmosphere! We're so happy to hear your experience was great!

Start with maybe--Finish with YES

Started with Consumer Reports--narrowed choice to 2 vehicles--visited both dealers and drove both cars--car features/qualities were very similar, but Hyundai package/deal blew away the competition. Great place to buy a car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Jim, we're thrilled to hear that, thank you so much for your business!

Great Customer Service

Tony was amazing! He went above and beyond to help me find and get the car I needed. He helped to put my mind at ease. And the Finance guy (John, I believe) was just as helpful. They both made me feel welcomed like I was a long time friend. They took the time to make sure I understood all the ins and outs and also made sure I knew I could contact them with even the smallest question. I can honestly say now, "I have a car guy" because I will be back in the future. They even stayed past close to make sure I got my car. Great staff all the way around. They rest were very kind and courteous to my 3 year old little girl who as you can imagine would not sit still or stay in one place. Again, they are an amazing group and I will be back. Thank you for all your help!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you Nicole! We are so happy to hear that our service was above and beyond your expectations!

Painless

Our buying experience at Laird Noller was “painless”. Unlike experiences in the past at other dealerships we selected a vehicle, it was delivered, and the paperwork completed in a timely and professionally manner . As long as we are treated this way we will continue to shop here.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

That is what we aim for! We're so happy to hear that your experience was truly a painless one! Thanks you for trusting Laird Noller and welcome to the family!