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Laird Noller Automotive Laird Noller Lawrence Ford

(2,191 reviews)
Sales hours: 9:00am to 5:00pm
Service hours:
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Sales Service
Monday 9:00am–6:00pm 7:00am–6:00pm
Tuesday 9:00am–6:00pm 7:00am–6:00pm
Wednesday 9:00am–6:00pm 7:00am–6:00pm
Thursday 9:00am–6:00pm 7:00am–6:00pm
Friday 9:00am–6:00pm 7:00am–6:00pm
Saturday 9:00am–5:00pm Closed
Sunday Closed Closed
2016 state dealer award
View 9 awards
2016 state dealer award 2016 state dealer award 2016 state dealer award 2015 state dealer award 2015 state dealer award 2015 state dealer award
2025 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
New (855) 346-9625 (855) 346-9625
Used (888) 596-4872 (888) 596-4872
Service (785) 402-1029 (785) 402-1029

Reviews

(2,191 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Laird Noller Automotive Laird Noller Lawrence Ford from DealerRater.

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Excellent experience!

I bought a new 2015 Mazda CX-9 from this dealership and it was the easiest experience I've ever had buying a car. Josh Hoke was very friendly, helpful but not overbearing at all. I can say that he went above and beyond for us!! All around a great dealership to buy a car. Right price, very helpful staff, and love my new car. Thanks for all your help Josh!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

Good people good product

We have purchased 3 cars in 6 months from Laird Noller in Lawrence. Sales & management are friendly and informative ! We keep coming back/ enough said!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

oil change, fast and friendly

Another great experience at Laird Noller at Hyundai location on Iowa Street. Danny is great with customers, and so are Alex and Jessica. The mechanics are real good at this service shop, as well. Thank you again!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

new belt

The service team at Laird Noller was able to locate and repair the squeaking noise that my truck was making. They were able to get the parts and repair the belts that day. The only frustrating thing was that the squeak started after a previous repair at Laird and I still had to pay full price for the new parts and labor. But, they fixed the squeak.

Rating breakdown (out of 5):
  • Customer service 3.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 3.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

Love my car

Alex was great , there was no pressure when looking at different vechicals , he was very understanding. He deffintaly went up and beyond the call of duty.??

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

Oil Change & Tire Rotation

Prompt attention given to me the minute I drove up. Was told oil change and tire rotation would take about an hour. Sixty minutes later all was done. Went through multi point inspection and was on my way. Will be back.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

Totally worth it!

Tyler is always professional and knowledgeable. He explains what services are going to be preformed when you check in and lets you know of any recommendations, such as tire rotations He does not pressure you to get additional services. Instead, her educates you on services he recommends and lets you, as the customer, make the informed decision. I really appropriate his great customer service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

Faith Restored

I have had the issue with my air bag light being on since I purchased my car in 2007. I had brought it in to the dealership several times and was told nothing was wrong and all that was done was the computer was reset and days later the light would come back on. With the recent recall I thought my problem would be resolved, but alas it was not. The recall was not causing my particular problem. When the cause was identify I was told it would cost me out of pocket. Not happy. Jessica went above and beyond to get this issue resolved for me and at no cost to myself. Because of her perseverance my next car will also be a Hyundai.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

New Car Experience

Good experience! No pressure to make sale. Alex was very friendly and provided his knowledge of the vehicle to help answer all my questions. He was also prompt in responding to all questions and concerns.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

review

Tyler was very helpful and pleasant. He clearly explained what I need to have services. I was very pleased with his service and helpfulness. It was a pleasant experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.