Holm Automotive Center

Knowing you received excellent service and exceptional customer care makes us tremendously happy! We strive to create a seamless and trusting experience for all our customers, and Alan Baier is known for going above and beyond. Thank you for choosing Holm Automotive and highlighting your positive interaction with him! Sincerely, the Holm Automotive Team of Abilene

We're delighted you had a great service experience! We prioritize clear communication and regular updates, and we're thrilled Jamie Avers, Josh Sare, and Alan Baier exceeded your expectations. Thank you for choosing Holm Automotive and highlighting their excellent work! Sincerely, the Holm Automotive Team of Abilene.

It's truly gratifying to hear that Michelle made your car-buying experience at Holm Automotive Center the best you've had in 5 years! We understand how important it is to feel comfortable and informed throughout the process, and Michelle's responsiveness and expertise are key to achieving that. Thank you for highlighting Michelle's outstanding service! We'll be sure to share your kind words with her. Don't forget you also receive up to 2 years complimentary maintenance with any vehicle purchase so be sure to get scheduled through Michelle! Sincerely, the Holm Automotive Team of Abilene.

We apologize for the error made in correcting your vehicle and any failure to communicate what had transpired. We thank you for working with the Collision Center Manager Chuck Loader and allowing us to correct the issue and hope you'll continue to visit us for all your vehicle needs. Sincerely, the Holm Automotive Team of Abilene.

Appreciate you reaching out to me. Part was painted and installed. Looks great.

Thanks for the awesome review on your most recent service visit. Coming up with enough words to fill the review sites criteria can be challenging so we are incredibly pleased to see highly recommended twice! Thanks again for the business and excellent review, hope to see you again very soon! Sincerely, the Holm Automotive Team of Abilene.

We are incredibly sorry to hear that your car's interior was left dirty after your recent service at Holm Automotive Center in Abilene. We completely understand your frustration, as our core value of "Customer Care" means ensuring impeccable service in every aspect, including returning your vehicle in a clean and presentable condition. In this instance, we fell short of that commitment, and we sincerely apologize for the inconvenience it caused. We take your feedback very seriously and will investigate this matter thoroughly to prevent similar situations in the future. Our Abilene Service Manager, Gary Hasselman, is eager to personally address your concerns and discuss potential solutions. He's available at 785-263-4000 or email ghasselman@holmauto.com if you'd like to connect directly. Your patronage and patience is appreciated. Sincerely, the Holm Automotive Team of Abilene.

They have agreed to make up for how our car was brought back. We really appreciate this. Thank you

A heartfelt "Thank you!" from the Holm Automotive Team in Abilene for your stellar review of Alan Baier! We're absolutely delighted to hear that you found our team, led by Alan, to be both people-friendly and efficient. Knowing that we provided a great place to do business warms our hearts and reinforces our commitment to Customer Care as a core value. Determination and Excel are at the heart of everything we do. Alan exemplifies these values daily, ensuring quoted work is completed promptly and to the highest standards. We strive to treat everyone like family, and your kind words about our friendliness confirm that Alan and the team are living up to this mission. Your positive feedback fuels our Concern for Others and motivates us to go the extra mile for each customer. We're proud to be your chosen auto service provider and deeply appreciate your trust. Please don't hesitate to reach out to Alan or any member of the Abilene team if you have any questions or need further assistance in the future. Once again, thank you for sharing your experience. We're all smiles knowing you had a great time at Holm Automotive! Sincerely, the Holm Automotive Team of Abilene

We're thrilled to hear about your positive experience! Our team takes pride in being courteous, professional, and customer-oriented, and it's gratifying to know they exceeded your expectations with the vehicle repair. We will certainly pass this review along to Josh and the GM Certified Technicians that make it all possible! Looking forward to your next visit. Sincerely, the Holm Automotive Team of Abilene.

It's fantastic to hear Chris Eckert made your vehicle purchase at Holm Automotive such a positive experience! We understand the importance of a smooth and transparent transaction, and your comments about fairness and professionalism reflect our commitment to that. Don't forget up to two years complimentary maintenance is included with your purchase! We look forward to serving all your vehicle needs! Sincerely, the Holm Automotive Team of Abilene.

We understand that you're incredibly frustrated with the extended repair time for your vehicle at the Holm Automotive Center in Abilene, and the lack of a loaner car during that period. On behalf of the entire Holm team, I sincerely apologize for the inconvenience and frustration this caused you. At Holm Automotive Center, our core value of "Customer Care" means taking responsibility to serve our clients seriously and provide exemplary service in all areas of our business, every minute of every day. Unfortunately, in this instance, we fell short of that commitment by not properly preparing you for the possibility of a longer repair timeframe and offering alternative solutions when a loaner wasn't available. We're actively exploring options to expand our loaner program and find alternative solutions for situations like yours, so this doesn't happen again. We're also committed to "Excel" in every aspect of our business, and that includes transparency and communication. We should have proactively informed you about the potential for a longer repair timeline and worked with you to find alternative transportation options. We deeply regret the communication breakdown and understand how challenging it was to be without a vehicle for such an extended period. We're determined to learn from this experience and improve our processes to ensure every customer receives the exceptional service they deserve. We value your feedback and appreciate you bringing this issue to our attention. We're confident that with open communication and a focus on your needs, we can rebuild your trust and ensure your future experiences with Holm Automotive Center are positive ones. Sincerely, The Holm Automotive Team of Abilene